Dubuque, Iowa, United States · On-site
$50k–$53k/yr
Company Name: PBS Systems Job Location: US / Canada Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: N/A SPD Payroll Specialist - Tier 1 Reports To: Team Lead, SPD Payroll Specia…
Skills: Automotive accounting, Payroll software, Troubleshooting, Customer service, Microsoft Office Suite
Arlington, Texas, United States · On-site
Company Name: PBS Systems Job Location: US / Canada Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: N/A SPD Payroll Specialist - Tier 1 Reports To: Team Lead, SPD Payroll Specia…
Skills: Automotive accounting, Payroll software, Customer service, Troubleshooting, Microsoft Office Suite
Spanish Fort, Alabama, United States · On-site
Company Name: PBS Systems Job Location: US / Canada Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: N/A SPD Payroll Specialist - Tier 1 Reports To: Team Lead, SPD Payroll Specia…
Skills: Automotive accounting, Payroll software, Customer service, Troubleshooting, Microsoft Office Suite
Calgary, Alberta, Canada · On-site
Company Name: PBS Systems Job Location: Calgary, AB Job Type: Full-time, Permanent No. of Openings: 1 Job Requirement(s): n/a Internal Job Title: v10 Apex Onboarding & Adoption Specialist – Sales Reports To: Team L…
Skills: Software onboarding, Customer training, Sales operations, Product adoption, Technical support
Calgary, Alberta, Canada · On-site
Company Name: PBS Systems Job Location: Calgary, AB Job Type: Full-time, Permanent No. of Openings: 1 Job Requirement(s): n/a Internal Job Title: v10 Apex Onboarding & Adoption Specialist – Sales Reports To: Team Lead, v…
Skills: Software onboarding, Training delivery, Customer support, Sales operations, Microsoft Office Suite
Arlington, Texas, United States · On-site
Company Name: PBS Systems Job Location: US / Canada Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: N/A SPD Payroll Specialist - Tier 1 Reports To: Team Lead, SPD Payroll Specia…
Skills: Automotive accounting, Payroll software, Troubleshooting, Customer service, Microsoft Office Suite
Dubuque, Iowa, United States · On-site
Company Name: PBS Systems Job Location: US / Canada Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: N/A SPD Payroll Specialist - Tier 1 Reports To: Team Lead, SPD Payroll Specia…
Skills: Automotive accounting, Payroll software, Customer service, Troubleshooting, Microsoft Office Suite
Calgary, Alberta, Canada · On-site
Company Name: PBS Systems Job Location: Calgary, AB Job Type: Full-time, Permanent No. of Openings: 1 Job Requirement(s): n/a Internal Job Title: Installation Coordinator Reports To: Team Lead, Install Tech PBS is the fa…
Skills: Installation coordination, Project management, Microsoft Office Suite, Excel, Communication
Calgary, Alberta, Canada · On-site
Company Name: PBS Systems Job Location: Calgary, AB (HQ) Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: Travel across Canada and USA, up to two weeks per year Product Specialis…
Skills: Quality assurance, Problem management, Software testing, Technical documentation, Project management
Calgary, Alberta, Canada · On-site
Company Name: PBS Systems Job Location: Calgary, AB (HQ) Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: Travel across Canada and USA, up to two weeks per year Product Specialis…
Skills: Quality assurance, Problem management, Software testing, Technical documentation, Project management
Ottawa, Ontario, Canada · Hybrid
Company Name: PBS Systems Job Location: Montreal/Gatineau/Ottawa Job Type: Full-time, Permanent No. Openings: 01 Job Requirement(s): Remote; Bilingual (FR/EN); Travel within North America aprox. 2 weeks per month Interna…
Skills: Automotive Accounting, Bilingual English/French, Microsoft Office Suite, Virtual Training, Onsite Training
Calgary, Alberta, Canada · Hybrid
Company Name: PBS Systems Job Location: Calgary, Alberta Job Type: Full-time, Permanent No. Openings: 01 Job Requirement(s): Bilingual (FR/EN); Travel within North America aprox. 2 weeks per month Internal Job Title: DTO…
Skills: Automotive Accounting, Bilingual English/French, Microsoft Office Suite, Software Implementation, Virtual Training
Arlington, Texas, United States · On-site
$45k–$53k/yr
Company Name: PBS Systems Job Location: Arlington, TX Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: Travel across Canada and USA up to one week per month Sales Support Analyst…
Skills: Customer Service, Technical Support, Microsoft Windows 10/11, Microsoft Outlook, Microsoft Excel
Montreal, Quebec, Canada · Hybrid
Company Name: PBS Systems Job Location: Montreal/Gatineau/Ottawa Job Type: Full-time, Permanent No. Openings: 01 Job Requirement(s): Remote; Bilingual (FR/EN); Travel within North America aprox. 2 weeks per month Interna…
Skills: Automotive Accounting, Bilingual English/French, Microsoft Office Suite, Software Implementation, Virtual Training
Arlington, Texas, United States · On-site
$45k–$53k/yr
Company Name: PBS Systems Job Location: Arlington, TX Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: Travel across Canada and USA up to one week per month Sales Support Analyst…
Skills: Customer Service, Technical Support, Microsoft Windows, Microsoft Outlook, Microsoft Excel
Montreal, Quebec, Canada · Hybrid
Version française ci-dessous Company Name: PBS Systems Job Location: Remote (Montreal area) Job Type: Full-time, Permanent No. of Openings: 1 Job Requirement(s): Bilingual (FR-EN); Travel within North America approx. 2 w…
Skills: Bilingual French and English, Fixed Operations, Microsoft Office Suite, Virtual Training, On-site Training
Montreal, Quebec, Canada · Hybrid
Version française ci-dessous Company Name: PBS Systems Job Location: Remote (Montreal area) Job Type: Full-time, Permanent No. of Openings: 1 Job Requirement(s): Bilingual (FR-EN); Travel within North America appr…
Skills: Bilingual French and English, Fixed Operations, Microsoft Office Suite, Virtual Training, Onsite Training
Calgary, Alberta, Canada · On-site
Company Name: PBS Systems Job Location: Calgary, AB Job Type: Full-time, Permanent No. of Openings: 1 Job Requirement(s): Bilingual (FR-EN); Travel within North America approx. 2 weeks per month Internal Job Title: DTO B…
Skills: French Fluency, English Fluency, Fixed Operations, Microsoft Office Suite, Software Training
Calgary, Alberta, Canada · On-site
Company Name: PBS Systems Job Location: Calgary, AB Job Type: Full-time, Permanent No. of Openings: 1 Job Requirement(s): Bilingual (FR-EN); Travel within North America approx. 2 weeks per month Internal Job Title: DTO B…
Skills: French Fluency, English Fluency, Fixed Operations, Microsoft Office Suite, Public Speaking
Calgary, Alberta, Canada · Hybrid
Company Name: PBS Systems Job Location: Calgary, Alberta Job Type: Full-time, Permanent No. Openings: 01 Job Requirement(s): Bilingual (FR/EN); Travel within North America aprox. 2 weeks per month Internal Job Title: DTO…
Skills: Automotive Accounting, Bilingual English/French, Microsoft Office Suite, Software Implementation, Virtual Training
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Payroll Product Specialist serves as the primary contact for customers, troubleshooting payroll software issues and providing timely resolutions. They are responsible for documenting interactions, escalating complex issues, and sharing customer feedback with internal teams.
Candidates must have 1-2 years of automotive experience with a focus on accounting operations and proficiency in Microsoft Office. A high school diploma, a valid driver's license, and the ability to travel within Canada and the USA are mandatory.
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Company Name: |
PBS Systems |
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Job Location: |
US / Canada |
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Job Type: |
Full-time, Permanent |
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No. of Openings: |
01 |
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Job Requirement(s): Internal Job Title: |
N/A SPD Payroll Specialist - Tier 1 |
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Reports To: |
Team Lead, SPD Payroll Specialist |
You bring the automotive accounting experience — we teach you the software.
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
The Payroll Product Specialist – Tier 1 serves as the primary point of contact for PBS customers utilizing supported payroll products and services. This role provides first-level support by troubleshooting payroll-related software issues, documenting and tracking customer incidents, and ensuring timely follow-up and resolution of customer concerns.
The Role:
Build a strong understanding of payroll software, related processes, and supported payroll solutions.
Receive, record, prioritize, and resolve customer inquiries, incidents, and service requests for supported payroll products.
Troubleshoot payroll software issues and provide timely resolutions while maintaining excellent customer service.
Document customer interactions, issue details, troubleshooting steps, and resolutions accurately in designated support systems.
Escalate complex issues to internal resources as needed, including complete documentation to support efficient resolution.
Keep customers informed on open incident status and follow established procedures through resolution.
Share recurring issues, customer feedback, and product enhancement opportunities with leadership and internal teams.
Participate in ongoing cross-training to support multiple products, services, and business processes.
Follow departmental policies, procedures, performance standards, and corporate values.
Job Responsibilities:
Previous customer service, payroll, or dealership experience is considered an asset
Strong computer skills, including proficiency with Microsoft Office Suite
Excellent communication skills and a strong commitment to providing high-quality customer service
Strong problem-solving and troubleshooting skills, with the ability to investigate issues and support timely resolution
Effective time management, organizational, multitasking, and prioritization skills
Strong ability to document customer interactions, issue details, troubleshooting steps, and resolutions accurately
Willingness to participate in ongoing education and cross-training
Must hold a valid driver’s license and passport
High School Diploma
What we offer:
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required
PBS Systems has been the pacesetter in developing Dealer Management System software for over 30 years.
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America. Driven, daring, and ground-breaking, our people create premier business solutions for retail automotive dealerships. From the start, we collaborated with our customers to create a platform based on dealership input. Hand in hand, we’ve conquered the industry, evolving our product and services along the way to meet all challenges. Milestones later, our v10 software remains as the model of DMS performance and reliability. Trusted time after time and powered by decades’ worth of dealership knowledge, PBS Systems continues to define the dealership landscape with one of the most innovative, all-inclusive and secure dealership systems. Our headquarters are located on a brand-new campus in southeast Calgary, Alberta. Satellite offices are stationed in: • Milton, Ontario • Arlington, Texas • Dubuque, Iowa • Spanish Fort, Alabama Our people and culture are the driving force of our brand, and we wouldn’t be the automotive software veteran that we are today without our 630+ talented employees. If you want more from your career, get out of the passenger’s seat and be the driver of your journey with PBS.
Offices: 4041 128 Ave SE, Calgary, Alberta T2G 5G6, CA · 8135 Esquesing Line, Milton, ON L9T 9E3 , CA · 500 Iowa St, Dubuque, Iowa 52001, US · 2229 Avenue J, Arlington, Texas 76006, US · 30500 AL-181, #462, Spanish Fort, Alabama 36527, US
PBS Systems has been the pacesetter in developing Dealer Management System software for over 30 years.
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America. Driven, daring, and ground-breaking, our people create premier business solutions for retail automotive dealerships. From the start, we collaborated with our customers to create a platform based on dealership input. Hand in hand, we’ve conquered the industry, evolving our product and services along the way to meet all challenges. Milestones later, our v10 software remains as the model of DMS performance and reliability. Trusted time after time and powered by decades’ worth of dealership knowledge, PBS Systems continues to define the dealership landscape with one of the most innovative, all-inclusive and secure dealership systems. Our headquarters are located on a brand-new campus in southeast Calgary, Alberta. Satellite offices are stationed in: • Milton, Ontario • Arlington, Texas • Dubuque, Iowa • Spanish Fort, Alabama Our people and culture are the driving force of our brand, and we wouldn’t be the automotive software veteran that we are today without our 630+ talented employees. If you want more from your career, get out of the passenger’s seat and be the driver of your journey with PBS.
Offices: 4041 128 Ave SE, Calgary, Alberta T2G 5G6, CA · 8135 Esquesing Line, Milton, ON L9T 9E3 , CA · 500 Iowa St, Dubuque, Iowa 52001, US · 2229 Avenue J, Arlington, Texas 76006, US · 30500 AL-181, #462, Spanish Fort, Alabama 36527, US
