Tunis, Tunis, Tunisia · Remote Solely
Location: Remote Reports to: Customer Success Manager Role Overview We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal…
Skills: Account Management, Customer Success, SaaS, French, English
Madola, Georgia, United States · Remote Solely
Location: Remote Reports to: Customer Success Manager Role Overview We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal…
Skills: Account Management, Customer Success, SaaS, French, English
Cairo, Cairo, Egypt · Remote Solely
Location: Remote Reports to: Customer Success Manager Role Overview We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal…
Skills: Account Management, Customer Success, SaaS, Client Relationship Management, Onboarding
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Success Manager will serve as the primary point of contact for assigned accounts, managing relationships and ensuring client satisfaction in both English and French. They will lead onboarding and training sessions while proactively monitoring account health to drive growth and retention.
Candidates must have a bachelor's degree and 2–4 years of experience in account management or customer success, preferably within the SaaS industry. Fluency in both French and English is required, along with proficiency in ticketing systems and live chat support.
Location: Remote
Reports to: Customer Success Manager
Role Overview
We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent™. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.
Key Responsibilities
Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.
Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
Provide chat support as part of daily operations, responding promptly and professionally to employee or customer inquiries.
Address client inquiries and coordinate with internal teams (technical, product, and sales) to resolve any issues promptly.
Maintain accurate and up-to-date account information in the CRM.
Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.
Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.
Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related field.
2–4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies.
Proven experience with ticketing systems and live chat support.
Fluent in French & English (spoken and written).
Strong communication, organization, and problem-solving skills.
Proactive, customer-focused mindset with the ability to manage multiple priorities.
It’s time for Parent!
Committed to transforming the landscape of childcare center management, Parent App is dedicated to simplifying operations, enhancing communication, and fostering a thriving ecosystem for early childhood education. Our innovative software empowers childcare providers to efficiently manage their centers, ensuring a seamless experience for staff, parents, and children. Join us in our mission to revolutionize childcare center management and create a brighter future for the next generation.
Offices: Fruebjergvej 3, Copenhagen, Capital Region of Denmark 2100, DK · 181 University Avenue, Suite 2100, Toronto, ON M5H 3M7, CA · Biberhaldenweg 12, Männedorf, Zürich 8708, CH · Fujairah - Creative Tower, Dubai, Dubai, AE · 651 N Broad St, Suite 201, Middletown, Delaware 19709, US
It’s time for Parent!
Committed to transforming the landscape of childcare center management, Parent App is dedicated to simplifying operations, enhancing communication, and fostering a thriving ecosystem for early childhood education. Our innovative software empowers childcare providers to efficiently manage their centers, ensuring a seamless experience for staff, parents, and children. Join us in our mission to revolutionize childcare center management and create a brighter future for the next generation.
Offices: Fruebjergvej 3, Copenhagen, Capital Region of Denmark 2100, DK · 181 University Avenue, Suite 2100, Toronto, ON M5H 3M7, CA · Biberhaldenweg 12, Männedorf, Zürich 8708, CH · Fujairah - Creative Tower, Dubai, Dubai, AE · 651 N Broad St, Suite 201, Middletown, Delaware 19709, US
