Oslo, Oslo, Norway · Hybrid
About Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users acros…
Skills: Customer Success Management, Account Management, Client Relationship Management, SaaS, Stakeholder Mapping
Oslo, Oslo, Norway · Hybrid
About Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users acros…
Skills: Client Relationship Management, Account Management, SaaS Customer Success, Stakeholder Mapping, Portfolio Management
London, England, United Kingdom · Hybrid
About Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users acros…
Skills: Customer Success Management, Account Management, Client Relationship Management, Renewal Management, Stakeholder Mapping
London, England, United Kingdom · Hybrid
About Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users acros…
Skills: Client Relationship Management, Account Management, SaaS Customer Success, Portfolio Management, Stakeholder Mapping
Morristown, New Jersey, United States · Remote OK
About Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users acros…
Skills: Client Relationship Management, Account Management, SaaS Customer Success, Stakeholder Mapping, Portfolio Management
Paris, Ile-de-France, France · Hybrid
About Papirfly Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world’s most recognized brands. Our modular suite of…
Skills: HR Administration, Office Management, French Employment Law, Syntec Collective Agreement, Payroll Coordination
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage a portfolio of 30-40 client accounts to ensure long-term satisfaction, product adoption, and renewal readiness. Act as a trusted partner by aligning platform capabilities with client business objectives and identifying growth opportunities.
Requires 2-3 years of experience in SaaS Customer Success or Account Management with fluency in English and Norwegian. Candidates should possess strong organizational skills and a proactive approach to relationship building.
Empowering brands to articulate their stories is at the heart of what we do.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world’s most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.
Visit www.papirfly.com for more information.
We’re looking for a curious, people-first Customer Success Manager to join our Oslo team. If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity. You’ll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech.
In return, you’ll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You’ll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles.
Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success across the full customer lifecycle, from onboarding through to renewal and expansion.
Renewal Readiness: Keep customers renewal-ready throughout the contract lifecycle by tracking value realised, product adoption and customer health, and keeping key stakeholders aligned. Flag risk early, and loop in Account Management for pricing, contract structure or negotiation support on more complex renewals.
Customer Strategy & Stakeholder Mapping: Build a customer strategy, roadmap and stakeholder map for each account, aligning Papirfly’s platform capabilities with the client’s business objectives and surfacing opportunities for growth.
Portfolio Management: Manage a book of client accounts, typically ranging from 30-40 depending on account size and complexity, balancing proactive account management with responsive day-to-day support.
Understanding our customer’s business problems and offering solutions through our technology.
Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform.
Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution.
Host customer engagement sessions, supported by senior team members as required.
Track and support customer goals, assisting in identifying opportunities for growth and expansion.
Capture and share feedback to help improve our offering and customer experience.
Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients.
2-3 years of experience in a Customer Success or Account Management role in a SaaS company.
Excellent communication and relationship building skills.
Pro-activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas.
High levels of organisation and confidence in managing multiple priorities and customer needs.
Exposure to marketing teams or marketing technology platforms (not required but beneficial).
Fluent in English, with Norwegian business language proficiency required.
Location: Based in Oslo, hybrid environment.
Work Setup: Flexible working hours.
Travel: Occasional business travel (approx. 5-10%) to connect with clients or meet up with your colleagues.
Compensation: Competitive total reward package (base salary + performance-based variable)
Culture: Diverse and multicultural team.
As you will be working closely with international stakeholders, please submit your CV and application in English.
Papirfly’s DAM and Templated Content Creation Software allows your teams to create and manage on-brand content at scale.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world’s most recognized brands. Our modular suite of solutions empowers companies to perfectly showcase their brand assets to all stakeholders, manage and create on-brand content with no design experience needed, and deliver a 100% consistent brand identity across their organization and all customer channels. As Papirfly Group, the innovation and expertise of Papirfly, Brandpad, Keepeek and Adgistics, makes us the number one solution in bringing together Digital Asset Management and Content Creation. We support mid-market and enterprise businesses at any stage of their content journey to dramatically improve their content ecosystem to help drive scalable growth, while increasing a sense of brand trust and loyalty with employees and customers.
Offices: Universitetsgata 2, Oslo, 0164, NO · Havnegata 15, Sandnes, Rogaland 4306, NO · Torsgatan 26 SE-113 26, Sweden, Stockholm , SE · Bahnhofsplatz 12 76137, Karlsruhe, DE · Nám. Míru 5469 760 01, Zlín, Czech Republic, CZ
Papirfly’s DAM and Templated Content Creation Software allows your teams to create and manage on-brand content at scale.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world’s most recognized brands. Our modular suite of solutions empowers companies to perfectly showcase their brand assets to all stakeholders, manage and create on-brand content with no design experience needed, and deliver a 100% consistent brand identity across their organization and all customer channels. As Papirfly Group, the innovation and expertise of Papirfly, Brandpad, Keepeek and Adgistics, makes us the number one solution in bringing together Digital Asset Management and Content Creation. We support mid-market and enterprise businesses at any stage of their content journey to dramatically improve their content ecosystem to help drive scalable growth, while increasing a sense of brand trust and loyalty with employees and customers.
Offices: Universitetsgata 2, Oslo, 0164, NO · Havnegata 15, Sandnes, Rogaland 4306, NO · Torsgatan 26 SE-113 26, Sweden, Stockholm , SE · Bahnhofsplatz 12 76137, Karlsruhe, DE · Nám. Míru 5469 760 01, Zlín, Czech Republic, CZ
