Huntington Beach, California, United States · On-site
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our bus…
Skills: Staff Training, Housekeeping Management, Team Leadership, Quality Control, Scheduling
Napa, California, United States · On-site
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our bus…
Skills: Swedish Massage, Deep Tissue Massage, Guest Relations, Upselling, Sanitation Standards
Irvine, California, United States · On-site
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our bus…
Skills: Staff Training, Team Supervision, Quality Control, Labor Management, Conflict Resolution
Huntington Beach, California, United States • On-site
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The supervisor trains and coaches housekeeping staff while ensuring property cleaning standards and productivity goals are met. They coordinate schedules with other departments and resolve guest complaints to maintain high satisfaction levels.
Candidates must have one to two years of hotel housekeeping experience, with prior supervisory experience preferred. The role requires strong leadership skills and the ability to manage labor costs and guest interactions effectively.
What You Will Accomplish
Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules. Conducts new team member training.
Regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments.
Coordinates cleaning and maintenance schedules according to guest needs, working with front desk and maintenance personnel. Verifies completion of laundry and inventory restocking.
Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
Develops work schedules and coordinates staff work assignments in conjunction with Housekeeping management.
Provides input for team member selection and performance reviews.
Supplements team's efforts by assisting with department services (i.e. laundry and housekeeping) as needed.
What You Will Bring
Supervises Housekeeping staff to ensure housekeeping quality standards are met and goals for the housekeeping department are achieved. Builds and supervises teams effectively.
Great If you have
One to two years increasingly responsible housekeeping experience in hotel environment required. Prior supervisory experience desired.
Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.
Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pacific Hospitality Group, Inc is a San Diego based hospitality development and management company with a portfolio of hotels, resorts and golf courses in Southern California. Pacific Hospitality Group owns and operates all of their portfolio assets and has been successfully operating profitable companies since 1986.
Offices: 11250 El Camino Real, Suite 100, San Diego, CA 92130, US
Pacific Hospitality Group, Inc is a San Diego based hospitality development and management company with a portfolio of hotels, resorts and golf courses in Southern California. Pacific Hospitality Group owns and operates all of their portfolio assets and has been successfully operating profitable companies since 1986.
Offices: 11250 El Camino Real, Suite 100, San Diego, CA 92130, US