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$62k–$85k/yr
Full-time
bachelor degree
401k With Company Match, Pension Plan, Paid Vacation, Paid Holidays, Sick Time, Tuition Reimbursement
Posted 37d ago
~40 hrs/week
Responsibilities
Provide high-level support to Kenworth and Peterbilt dealers by troubleshooting order issues and handling inquiries via web and phone. Responsibilities include advising on order status, pricing, and availability while negotiating vendor lead times.
Requirements
A bachelor's degree is desired, along with preferred experience in a fast-paced customer service environment. Candidates should possess strong communication, negotiation, and technical skills to manage multiple programs.
Full job description
Requisition Summary
The Dealer Experience Specialist's primary function is to provide a high level of support to our network of Kenworth and Peterbilt Dealers by troubleshooting any order issues and supporting a variety of inquiries received via web and phone. These requests are related to order placement, order modification, expediting, shipping, availability and pricing.
Job Functions / Responsibilities
Advise Dealers concerning order status and changes, shipping information, product availability, product programs, and pricing policies.
Negotiate vendor availability and lead times based on Dealer needs
Resolve issues pertaining to shipments, expediting and special order handling while providing a high level of service
Special Projects as needed
Qualifications
Bachelor's degree desired
Previous experience in a fast-paced, Customer Service environment, preferred
Excellent communication skills both verbal and written
Strong Negotiation skills
Ability to work closely with others in a team environment
Relationship building and de-escalation skills
Strong technical skills and ability to maneuver through multiple programs utilizing dual monitors
Ability to think outside of the box and make decisions in ambiguous situations
Highly attentive to details
Demonstrated ability to follow up on tasks until they are brought to closure
French or Spanish language a plus
Additional Job Board Information
As a U.S. PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $62,000 - $85,030 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
PACCAR India is a subsidiary of PACCAR Inc., a global technology leader in the design, manufacture, and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services, information technology, and distributes truck parts related to its principal business.
PACCAR India is pivotal for PACCAR to:
• Deliver the highest-quality products in the industry.
• Accelerate new product development.
• Remain a global technology leader.
PACCAR India is committed to deliver quality services to PACCAR divisions worldwide, supporting the manufacturing and testing centres in North America, Australia, Europe. With its expert talent in the advanced engineering and IT applications space, PACCAR India is helping advance the technology of tomorrow’s trucks, and enabling PACCAR divisions by sharing best practices globally. By taking these practices in product and service development from PACCAR Inc., PACCAR India continues to be a centre of excellence to provide advanced software and engineering support to PACCAR globally.
Offices: 501 & 502, 5th Floor, Amar Tech Park, Balewadi, Pune, Maharashtra 411045, IN
PACCAR India is a subsidiary of PACCAR Inc., a global technology leader in the design, manufacture, and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services, information technology, and distributes truck parts related to its principal business.
PACCAR India is pivotal for PACCAR to:
• Deliver the highest-quality products in the industry.
• Accelerate new product development.
• Remain a global technology leader.
PACCAR India is committed to deliver quality services to PACCAR divisions worldwide, supporting the manufacturing and testing centres in North America, Australia, Europe. With its expert talent in the advanced engineering and IT applications space, PACCAR India is helping advance the technology of tomorrow’s trucks, and enabling PACCAR divisions by sharing best practices globally. By taking these practices in product and service development from PACCAR Inc., PACCAR India continues to be a centre of excellence to provide advanced software and engineering support to PACCAR globally.
Offices: 501 & 502, 5th Floor, Amar Tech Park, Balewadi, Pune, Maharashtra 411045, IN