Austell, Georgia, United States · On-site
OSM Worldwide is a fast-growing leader in B2C eCommerce small parcel mail sortation. We are seeking an experienced and hands-on Operations Manager to lead our overnight operations at our fully automated, state-of-the-art…
Skills: Operations Management, Leadership, Team Development, Process Improvement, Performance Metrics
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Lead and manage all 3rd shift operations at a fully automated sorting center to ensure timely and accurate parcel processing. Drive operational excellence by monitoring productivity, quality, and safety metrics while mentoring supervisors and associates.
Requires a high school diploma or GED, with a degree in Business or Logistics preferred, and at least 4 years of leadership experience in a distribution or logistics environment. Must have a proven track record of managing hourly employees and meeting service-level metrics in a fast-paced setting.
OSM Worldwide is a fast-growing leader in B2C eCommerce small parcel mail sortation. We are seeking an experienced and hands-on Operations Manager to lead our overnight operations at our fully automated, state-of-the-art sorting center in Austell, Georgia.
This leadership role oversees all 3rd shift operations, including approximately 35 team members, and is responsible for ensuring safe, efficient, and timely processing of customer parcels. Reporting directly to the General Manager, the Operations Manager plays a critical role in driving operational excellence, employee engagement, productivity, and customer satisfaction.
About the Job
The Operations Manager is responsible for leading and coordinating all aspects of overnight sorting center operations. This position provides leadership to supervisors and associates while ensuring operational goals related to safety, quality, productivity, and service are consistently achieved.
The successful candidate will utilize strong leadership, problem-solving, and decision-making skills to optimize operational performance, develop employees, improve processes, and support the continued growth of the organization.
What You'll Do
The Skills You Need
Why Join OSM?
OSM Worldwide is a nationwide eCommerce and direct-to-consumer (DTC) parcel expeditor averaging three-day delivery for shipments. The company harnesses the power of its signature OSM Premium Network® to optimize shipping processes, ensuring packages are delivered quickly, reliably and cost-effectively. Through advanced technology, streamlined transportation routes and strategic last-mile partnerships, it builds scalable solutions that enhance results. Ranked among the fastest-growing companies on the Crain’s Chicago Business Fast 50 List for over a decade (#28 in 2025), as well as the Inc. 5000 list for 14 consecutive years (#4,439 in 2024), OSM Worldwide creates lasting client relationships. Its consultative approach emphasizes partnership and collaborative decision-making, driving mutual growth and success. Headquartered in Chicago, with facilities in Atlanta, Dallas, Las Vegas and York, Pa., OSM Worldwide is dedicated to delivering more for clients. Business shipping solutions for: eCommerce, third-party logistics (3PL), clothing and apparel, wellness and beauty, healthcare, subscription box and publications. Awards and recognition: Certified CarbonNeutral® Company, Inc. 5000 List, Crain’s Chicago Business Fast 50 List, Great Place To Work Certified, Fortune Best Workplaces in Chicago, Package Shippers Association, Package Coalition, Smithsonian National Postal Museum, United States Postal Service Mail Solutions Award, United Postal Service Approved Partner
Offices: 601 Regency Dr, Glendale Heights, Illinois 60139, US · 223 Morgan Ln, York, Pennsylvania 17406, US · 2750 Simmons St, Ste 100, North Las Vegas, Nevada 89032, US · 3550 Roy Orr Blvd, Grand Prairie, Texas 75050, US · 7801 Third Flag Pkwy, Austell, Georgia 30168, US
OSM Worldwide is a nationwide eCommerce and direct-to-consumer (DTC) parcel expeditor averaging three-day delivery for shipments. The company harnesses the power of its signature OSM Premium Network® to optimize shipping processes, ensuring packages are delivered quickly, reliably and cost-effectively. Through advanced technology, streamlined transportation routes and strategic last-mile partnerships, it builds scalable solutions that enhance results. Ranked among the fastest-growing companies on the Crain’s Chicago Business Fast 50 List for over a decade (#28 in 2025), as well as the Inc. 5000 list for 14 consecutive years (#4,439 in 2024), OSM Worldwide creates lasting client relationships. Its consultative approach emphasizes partnership and collaborative decision-making, driving mutual growth and success. Headquartered in Chicago, with facilities in Atlanta, Dallas, Las Vegas and York, Pa., OSM Worldwide is dedicated to delivering more for clients. Business shipping solutions for: eCommerce, third-party logistics (3PL), clothing and apparel, wellness and beauty, healthcare, subscription box and publications. Awards and recognition: Certified CarbonNeutral® Company, Inc. 5000 List, Crain’s Chicago Business Fast 50 List, Great Place To Work Certified, Fortune Best Workplaces in Chicago, Package Shippers Association, Package Coalition, Smithsonian National Postal Museum, United States Postal Service Mail Solutions Award, United Postal Service Approved Partner
Offices: 601 Regency Dr, Glendale Heights, Illinois 60139, US · 223 Morgan Ln, York, Pennsylvania 17406, US · 2750 Simmons St, Ste 100, North Las Vegas, Nevada 89032, US · 3550 Roy Orr Blvd, Grand Prairie, Texas 75050, US · 7801 Third Flag Pkwy, Austell, Georgia 30168, US
