San Francisco, California, United States · On-site
$85k–$92k/yr
Omni San Francisco Set amid the iconic charm and sweeping views of San Francisco, the Omni San Francisco Hotel offers a refined escape for both leisure and business travelers. Located in the heart of the Financial Distri…
Skills: Guest Relations, Front Office Management, Service Recovery, Leadership, Emotional Intelligence
Tempe, Arizona, United States · On-site
Omni Tempe Hotel at ASU Located at the corner of University and Mill, Omni Tempe Hotel at ASU sits at the center of Tempe’s energy, creativity, and growth. As the flagship hotel of the city’s revitalized down…
Skills: Engineering Management, Preventative Maintenance, Budgeting, HVAC, Electrical Systems
Austin, Texas, United States · On-site
Omni Barton Creek Resort & Spa Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality. Our ass…
Skills: Culinary Arts, Food Preparation, Sanitation Standards, Knife Skills, High Volume Cooking
Dallas, Texas, United States · On-site
Omni Corporate Offices Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omn…
Skills: Revenue Management, Strategic Leadership, Financial Forecasting, Budgeting, Market Analysis
Austin, Texas, United States · On-site
Omni Barton Creek Resort & Spa Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality. Our ass…
Skills: Coffee Brewing, Cash Handling, Customer Service, Up-selling, Transaction Processing
Irving, Texas, United States · On-site
Omni Las Colinas Join the Team at Omni Las Colinas Hotel – Where Luxury Meets Lifestyle Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that …
Skills: Preventive Maintenance, Plumbing, Electrical Maintenance, Painting, Tiling
Frisco, Texas, United States · On-site
Omni PGA Frisco Resort & Spa Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone S…
Skills: Event Planning, Client Relationship Management, Banquet Event Orders, Revenue Forecasting, Budgeting
Chicago, Illinois, United States · On-site
$85k–$106k/yr
Overview: The Restaurant & Bar General Manager plays a pivotal role in overseeing the daily operations of the food and beverage outlet, 676 Restaurant & Bar and hotel banquet functions. This position will supervise staff…
Skills: Outlet Management, Staff Training, Guest Experience, Financial Management, Budget Oversight
Austin, Texas, United States · On-site
Barton Creek Country Club Barton Creek Country Club’s success is built on a dedicated, intelligent, and self-motivated team of associates who share a common goal: delivering personalized service to our members and …
Skills: Greens Mowing, Landscaping, Equipment Maintenance, Irrigation Repair, Turf Fertilization
Austin, Texas, United States · On-site
Barton Creek Country Club Barton Creek Country Club’s success is built on a dedicated, intelligent, and self-motivated team of associates who share a common goal: delivering personalized service to our members and …
Skills: Greens Mowing, Tee Mowing, Fairway Mowing, Bunker Raking, Irrigation Repair
Charlotte, North Carolina, United States · On-site
Omni Charlotte Hotel The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Di…
Skills: Guest Service, Beverage Knowledge, Bar Setup and Breakdown, Sanitation Standards, POS Systems
Austin, Texas, United States · On-site
Barton Creek Country Club Barton Creek Country Club’s success is built on a dedicated, intelligent, and self-motivated team of associates who share a common goal: delivering personalized service to our members and …
Skills: Turf Fertilization, Chainsaw Operation, Woody Plant Installation, Construction, Hard-scapes
Oklahoma City, Oklahoma, United States · On-site
Omni Oklahoma City Hotel Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Conventio…
Skills: Bartending, Customer Service, Wine Knowledge, Beer Knowledge, Spirits Knowledge
New Orleans, Louisiana, United States · On-site
Omni Royal Orleans Hotel The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury a…
Skills: Sales Coordination, Customer Service, Interpersonal Skills, Time Management, Organizational Skills
New Orleans, Louisiana, United States · On-site
Omni Royal Orleans Hotel The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury a…
Skills: Culinary Arts, Food Preparation, Portion Control, Sanitation Standards, Kitchen Equipment Operation
Austin, Texas, United States · On-site
Barton Creek Country Club Barton Creek Country Club’s success is built on a dedicated, intelligent, and self-motivated team of associates who share a common goal: delivering personalized service to our members and …
Skills: Greens Mowing, Tee Mowing, Fairway Mowing, Bunker Raking, Irrigation Repair
Oklahoma City, Oklahoma, United States · On-site
Omni Oklahoma City Hotel Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Conventio…
Skills: Laundry Operations, Linen Management, Equipment Operation, OSHA Safety Compliance, Inventory Management
Asheville, North Carolina, United States · On-site
Omni Grove Park Inn & Spa The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports an…
Skills: Customer Service, Communication Skills, Multitasking, Teamwork, Phone Etiquette
Asheville, North Carolina, United States · On-site
Omni Grove Park Inn & Spa The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports an…
Skills: Customer Service, Multi-tasking, Table Setting, Dining Room Maintenance, Guest Interaction
Bedford, Pennsylvania, United States · On-site
Omni Bedford Springs Resort & Spa Join a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you&…
Skills: Guest Service, Menu Knowledge, Wine Service, Upselling, MICROS Systems
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The Guest Service Manager oversees daily Front Office operations to ensure exceptional luxury guest experiences and personalized service. This role involves managing guest concerns, coordinating VIP arrivals, and collaborating across departments to maintain brand standards.
Requires 2-3 years of leadership experience in guest services within a luxury or upscale hotel environment. Candidates must possess strong emotional intelligence, professional communication skills, and the ability to work a flexible schedule.
Omni San Francisco
Overview:
The Guest Service Manager is responsible for delivering exceptional guest experiences by assisting the daily operation of the Front Office and the Guest Services team while fostering a culture of genuine hospitality, personalized service, and operational excellence. This leader serves as a visible ambassador of the hotel, ensuring every guest interaction reflects Omni’s commitment to luxury service.
The Guest Service Manager partners closely with all hotel departments to anticipate guest needs, resolve service opportunities, and create memorable experiences that inspire guest loyalty. Through coaching, collaboration, and continuous improvement, this role drives guest satisfaction, operational efficiency, and team engagement.
Responsibilities:
Qualifications:
Salary range $85,000- $92,000
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program.
Offices: 4001 Maple Ave, Dallas, TX 75219, US
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program.
Offices: 4001 Maple Ave, Dallas, TX 75219, US
