Role Purpose The Recruiter exists to drive the end-to-end recruitment lifecycle for Omilia's Sales and Commercial teams across the LATAM and US regions. This role is responsible for identifying, attracting, and securing …
Role Purpose The Recruiter exists to drive the end-to-end recruitment lifecycle for Omilia's Sales and Commercial teams across the LATAM and US regions. This role is responsible for identifying, attracting, and securing …
Role Purpose The Recruiter exists to drive the end-to-end recruitment lifecycle for Omilia's Sales and Commercial teams across the LATAM and US regions. This role is responsible for identifying, attracting, and securing …
Role Purpose The Recruiter exists to drive the end-to-end recruitment lifecycle for Omilia's Sales and Commercial teams across the LATAM and US regions. This role is responsible for identifying, attracting, and securing …
Role Purpose The IT Infrastructure Administrator owns the design, deployment, and ongoing operation of Omilia's core IT infrastructure — spanning on-premises, cloud, and hybrid environments. The role ensures the reliabil…
Skills: Network administration, Server administration, Cloud infrastructure, Virtualization, Backup and disaster recovery
Role Purpose The IT Infrastructure Administrator owns the design, deployment, and ongoing operation of Omilia's core IT infrastructure — spanning on-premises, cloud, and hybrid environments. The role ensures the reliabil…
Skills: Network administration, Server administration, Cloud infrastructure, Virtualization, Backup and disaster recovery
Role Purpose The IT Infrastructure Administrator owns the design, deployment, and ongoing operation of Omilia's core IT infrastructure — spanning on-premises, cloud, and hybrid environments. The role ensures the reliabil…
Skills: Network administration, Server administration, Cloud infrastructure, Linux, Windows Server
Role Purpose The IT Infrastructure Administrator owns the design, deployment, and ongoing operation of Omilia's core IT infrastructure — spanning on-premises, cloud, and hybrid environments. The role ensures the reliabil…
Skills: Network administration, Server administration, Cloud infrastructure, Virtualization, Backup and disaster recovery
Role Purpose The IT Infrastructure Administrator owns the design, deployment, and ongoing operation of Omilia's core IT infrastructure — spanning on-premises, cloud, and hybrid environments. The role ensures the reliabil…
Skills: Network administration, Server administration, Cloud infrastructure, Linux, Windows Server
Role Purpose The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The r…
Skills: Identity And Access Management, SaaS Administration, Google Workspace, Microsoft 365, Okta
Role Purpose The Channel Manager, LATAM supports Omilia's channel development across Latin America, operating within a distinct regional go-to-market model tailored to the LATAM market rather than replicating the North A…
Role Purpose The Channel Manager, LATAM supports Omilia's channel development across Latin America, operating within a distinct regional go-to-market model tailored to the LATAM market rather than replicating the North A…
The Conversational UX Specialist owns the design quality of Omilia's conversational experiences within the Solution Optimization team. The role designs user-centric conversational flows and continuously validates and ref…
The Channel Sales Director, Central is Omilia's field presence across the Central territory (Chicago, Ohio Valley, Great Plains). This is a tip-of-spear pipeline creation role: the CSD operates inside the partner ecosyst…
We are seeking a Computational Linguist to join our team. You will be part of a talented software team that delivers the latest in Conversational AI and Agentic technologies, bringing advanced voice solutions to quick-se…
Skills: Conversational AI, Natural Language Understanding, Natural Language Processing, Java, Python
We are seeking a Computational Linguist to join our team. You will be part of a talented software team that delivers the latest in Conversational AI and Agentic technologies, bringing advanced voice solutions to quick-se…
Skills: Conversational AI, Natural Language Understanding, Natural Language Processing, Java, Python
We are seeking a Computational Linguist to join our team. You will be part of a talented software team that delivers the latest in Conversational AI and Agentic technologies, bringing advanced voice solutions to quick-se…
Skills: Conversational AI, Natural Language Understanding, Natural Language Processing, Java, Python
We are seeking a Computational Linguist to join our team. You will be part of a talented software team that delivers the latest in Conversational AI and Agentic technologies, bringing advanced voice solutions to quick-se…
Skills: Conversational AI, Natural Language Understanding, Natural Language Processing, Java, Python
We are seeking a Computational Linguist to join our team. You will be part of a talented software team that delivers the latest in Conversational AI and Agentic technologies, bringing advanced voice solutions to quick-se…
Skills: Conversational AI, Natural Language Understanding, Natural Language Processing, Java, Python
Role Purpose The Strategic Account Executive exists to drive Omilia's enterprise revenue growth in the North American market by winning and expanding high-value, strategically important accounts. The role is the primary …
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Full-time
Vacation days, Professional development, Training, Apple gear
Posted 12h ago
~40 hrs/week
Remote in Costa Rica
Responsibilities
The Senior Recruiter will manage the end-to-end recruitment lifecycle for technical and non-technical roles across LATAM and US regions. They will act as a strategic partner to leadership, providing market intelligence and ensuring high-quality hiring velocity for commercial objectives.
Requirements
Candidates must have 3–5 years of full-cycle recruitment experience with at least 2 years in the SaaS or tech industry. Fluency in both English and Spanish is mandatory, along with proficiency in ATS platforms and LinkedIn Recruiter.
Full job description
Role Purpose
The Recruiter exists to drive the end-to-end recruitment lifecycle for Omilia's Sales and Commercial teams across the LATAM and US regions. This role is responsible for identifying, attracting, and securing high-caliber sales talent to fuel regional growth, acting as a strategic partner to LATAM and US Leadership and ensuring that hiring velocity and quality directly support Omilia's commercial objectives in the region.
Accountabilities
Own the full recruitment funnel for technical and non-technical roles in LATAM/US — from sourcing through offer acceptance — independently and with measurable outcomes.
Ensure compliance with local labor market regulations and cultural hiring practices across LATAM countries and US
Drive down Time-to-Hire for critical commercial positions while maintaining Quality-of-Hire standards to minimize early attrition.
Serve as a trusted strategic partner to LATAM and US Leadership, providing market intelligence, salary benchmarking data, and candidate experience best practices.
Maintain the integrity of recruitment data in the ATS and produce reliable weekly KPI reporting (funnel conversion rates, pipeline health, sourcing channel effectiveness).
Uphold and strengthen Omilia's employer brand in the LATAM and US market through every candidate interaction and regional career event participation.
Key Responsibilities
Proactively source passive candidates via LinkedIn Recruiter, regional job boards, and professional networks with a focus on the Conversational AI and SaaS sectors.
Partner with the hiring managers to define role requirements, ideal candidate personas, and evaluation criteria for each open position.
Conduct structured behavioral and cultural fit interviews; coordinate and evaluate technical assessments and Omilia Pitch simulations for sales candidates.
Manage the Omilia Employee Referral Process for the LATAM and USA region, including eligibility verification, candidate tracking, and timely communication with referring employees.
Build and maintain a warm pipeline of talent across LATAM and the US through continuous relationship management, not only in response to open headcount.
Maintain accurate, up-to-date candidate records and requisition data in the ATS; deliver weekly recruitment dashboards to HR and Sales stakeholders.
Manage offer processes including compensation structuring, negotiation support, and pre-boarding communication in alignment with regional compensation frameworks.
Collaborate with HR Operations on onboarding coordination for LATAM and US hires, ensuring a seamless transition from offer acceptance to Day 1.
Knowledge, Skills & Experience
Required:
3–5 years of full-cycle recruitment experience, with a minimum of 2 years focused on hiring within SaaS or the broader Tech industry.
Demonstrated expertise in the LATAM and US talent landscape, with direct hiring experience
Fluency in English and Spanish (written and spoken) — mandatory for day-to-day stakeholder communication and candidate management.
Proficiency with LinkedIn Recruiter, ATS platforms (e.g., Workable, Greenhouse, or equivalent), and productivity/reporting tools.
Strong behavioral interviewing and assessment skills, with the ability to evaluate sales competencies including commercial acumen, resilience, and communication.
Proven ability to manage multiple open requisitions simultaneously in a fast-paced, growth-stage environment.
Solid understanding of employment law and hiring compliance requirements across major LATAM and US jurisdictions.
Exceptional written and verbal communication skills; able to represent Omilia credibly to senior sales candidates and executive stakeholders.
Nice to have:
Fluency in Portuguese — a significant advantage given the size of the Brazilian market.
Experience recruiting for Conversational AI, CCaaS, or adjacent enterprise technology verticals.
Familiarity with CRM tools (e.g., Salesforce) and their role in tracking sales-related hiring metrics.
Prior experience with employer branding initiatives or talent marketing campaigns in LATAM.
HR certifications (e.g., SHRM, AIRS) or formal recruitment training.
Omilia Note
- Contribute actively and effectively as an integrated team member. - Act as an Omilia ambassador in all interactions.
Fixed compensation;
Long-term employment with the working days vacation;
Development in professional growth (courses, training, etc);
Being part of successful cutting-edge technology products that are making a global impact in the service industry;
Proficient and fun-to-work-with colleagues;
Apple gear
If you're a rare builder who speaks both code and pipeline, stays ahead of AI trends, and thrives as a cross-functional collaborator, we want to hear from you.
Apply Now to join Omilia and help engineer the future of conversational AI.
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
AI-driven customer service transformation with Agentic AI and advanced anti-fraud protection.
Industry
Software Development
Company size
201-500 employees
Founded
2002
Headquarters
Larnaca, Larnaca
LinkedIn followers
61,660
Total funding
$20M
Omilia is the global standard for AI-driven customer service transformation. Our native
Self-Learning Agentic CX platform revolutionizes how enterprises engage with customers — automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels.
Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of AI-first contact centers. Omilia’s Self-Learning Agentic CX learns from across the entire customer journey — from self-service to live agent interactions — unlocking continuous improvement and breaking the “glass ceiling” of containment that legacy siloed models can’t achieve.
Omilia is trusted by the world’s most demanding enterprises including Capital One, Discover Financial Services, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG. Built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction — all while preserving the human touch where it matters most.
LinkedIn Privacy Policy: www.omilia.com/data-protection-notice
AI-driven customer service transformation with Agentic AI and advanced anti-fraud protection.
Industry
Software Development
Company size
201-500 employees
Founded
2002
Headquarters
Larnaca, Larnaca
LinkedIn followers
61,660
Total funding
$20M
Omilia is the global standard for AI-driven customer service transformation. Our native
Self-Learning Agentic CX platform revolutionizes how enterprises engage with customers — automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels.
Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of AI-first contact centers. Omilia’s Self-Learning Agentic CX learns from across the entire customer journey — from self-service to live agent interactions — unlocking continuous improvement and breaking the “glass ceiling” of containment that legacy siloed models can’t achieve.
Omilia is trusted by the world’s most demanding enterprises including Capital One, Discover Financial Services, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG. Built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction — all while preserving the human touch where it matters most.
LinkedIn Privacy Policy: www.omilia.com/data-protection-notice