Charlotte, North Carolina, United States · Hybrid
Client Services Manager About Odyssey Logistics: Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transpo…
Skills: Client relationship management, Project management, Supply chain management, Logistics, Process improvement
Memphis, Tennessee, United States · On-site
Quality Control Associate Memphis, TN About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We co…
Skills: Quality control, Shipping and receiving, Inventory management, Logistics, Warehouse operations
Berkeley, Illinois, United States · On-site
$55k–$65k/yr
Dispatch Supervisor Berkeley, IL About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect…
Skills: Dispatching, Transportation management, Driver supervision, Logistics operations, Customer service
Berkeley, Illinois, United States · On-site
$55k–$65k/yr
Dispatch Supervisor Berkeley, IL About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect…
Skills: Dispatching, Transportation management, Driver supervision, Logistics operations, Route planning
Anchorage, Alaska, United States · On-site
$27/hr–$30/hr
At Odyssey, we believe high expectations are the key to everything. When we strive to become better than what we are, everything around us becomes better, too. Odyssey strives to foster an environment that allows employe…
Skills: Dispatching, Logistics, FMCSA regulations, Hours of Service (HOS), Transportation compliance
Charlotte, North Carolina, United States · Hybrid
Sr. Director, AI Charlotte, NC About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect t…
Skills: Artificial intelligence, Machine learning, Strategic leadership, AI governance, Product development
Charlotte, North Carolina, United States · Hybrid
Sr. Director, AI Charlotte, NC About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect t…
Skills: Artificial intelligence, Strategic leadership, AI governance, Cloud AI platforms, AWS Bedrock
Pearl City, Hawaii, United States · On-site
$21/hr–$25/hr
At Odyssey, we believe high expectations are the key to everything. When we strive to become better than what we are, everything around us becomes better, too. Odyssey strives to foster an environment that allows employe…
Skills: Forklift operation, Pallet jack operation, Inventory management, Shipping and receiving, Freight handling
Vandalia, Illinois, United States · On-site
$17/hr–$18/hr
At Odyssey, we believe high expectations are the key to everything. When we strive to become better than what we are, everything around us becomes better, too. Odyssey strives to foster an environment that allows employe…
Skills: Warehouse operations, Order fulfillment, Quality control, Inventory management, Safety compliance
Anchorage, Alaska, United States · On-site
$27/hr–$30/hr
At Odyssey, we believe high expectations are the key to everything. When we strive to become better than what we are, everything around us becomes better, too. Odyssey strives to foster an environment that allows employe…
Skills: Dispatching, Logistics coordination, Transportation regulations, FMCSA compliance, Shipment tracking
Lombard, Illinois, United States · Hybrid
Inside Sales Representative LOMBARD, IL or CHARLOTTE, NC About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-e…
Skills: Outbound prospecting, Lead generation, Cold calling, Sales qualification, Account management
Lombard, Illinois, United States · Hybrid
$170k–$190k/yr
Sr. Director, Operations LOMBARD, IL About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We con…
Skills: Operations management, Strategic planning, Financial performance management, Team leadership, Continuous improvement
Chicago, Illinois, United States · On-site
Warehouse Operator Chicago, IL About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect t…
Skills: Clamp forklift operation, Material handling, Inventory management, Warehouse operations, Handheld scanners
Arlington, Texas, United States · On-site
Warehouse Operator I Arlington, TX About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We conne…
Skills: Warehouse operations, Forklift operation, Overhead crane operation, Inventory management, Shipping and receiving
Charlotte, North Carolina, United States · Hybrid
Director, Product Management – Digital Transformation Charlotte, NC - Hybrid About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through …
Skills: Product management, Transportation management systems, Digital transformation, Roadmap leadership, Agile delivery
Charlotte, North Carolina, United States · Hybrid
Sr. Specialist, Digital Marketing Charlotte, NC | Hybrid Odyssey Logistics is seeking a hands-on, data-driven Sr. Specialist, Digital Marketing to manage and optimize our digital marketing platforms, campaigns, website, …
Skills: Digital Marketing, Salesforce, Salesforce Marketing Cloud, Pardot, Marketing Automation
Charlotte, North Carolina, United States · Hybrid
Sr. Specialist, Digital Marketing Charlotte, NC About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end soluti…
Skills: Digital marketing, Marketing automation, Salesforce, Pardot, Google analytics
Fife, Washington, United States · On-site
$22/hr–$25/hr
At Odyssey, we believe high expectations are the key to everything. When we strive to become better than what we are, everything around us becomes better, too. Odyssey strives to foster an environment that allows employe…
Skills: Forklift Operation, Freight Handling, RF Scanners, Inventory Tracking, Loading and Unloading
Fife, Washington, United States · On-site
$20/hr–$23/hr
At Odyssey, we believe high expectations are the key to everything. When we strive to become better than what we are, everything around us becomes better, too. Odyssey strives to foster an environment that allows employe…
Skills: Forklift Operation, Pallet Jack Operation, RF Scanners, Freight Handling, Shipping and Receiving
Kennesaw, Georgia, United States · Hybrid
Business Development Representative, Freight Brokerage About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses improve performance through integrated, end-to-end soluti…
Skills: B2B Prospecting, Relationship Development, Freight Brokerage, 3PL, CRM Proficiency
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The Client Services Manager serves as the primary point of contact for assigned client programs, overseeing both strategic and operational activities. They lead implementation projects, manage client relationships, and drive continuous process improvement to support supply chain goals.
Candidates should possess a bachelor's degree and at least 5 years of experience in the logistics industry. Strong project management skills, proficiency in Microsoft Office tools, and the ability to interpret commercial contracts are required.
Client Services Manager
About Odyssey Logistics: Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.
Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.
What Sets Us Apart: Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.
Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.
The Role:
Location: Charlotte, NC
Work Model: Hybrid (in office Monday – Thursday; remote Friday)
Supervisory Responsibility: No
Reports To: SVP, Managed Services
*All applicants must be currently authorized to work in the United States. No relocation allowance will be considered unless specifically addressed.
Summary/Primary Role
The Client Services Manager (CSM) serves as the primary point of contact for both the strategic and operational activities of assigned client programs, driving continuous improvement and service excellence in support of clients’ supply chain and logistics goals within Odyssey’s Managed Services division.
This role blends account management with hands-on project leadership — overseeing client onboarding, business process development, procurement strategy, and systems integration from go-live through steady-state operations. The ideal candidate is an accomplished project manager who builds strong client relationships, keeps cross-functional teams aligned, and turns Odyssey’s project methodology into on-time, on-scope results.
What You’ll Do
Client Relationship & Account Management
Implementation & Project Management
Process Improvement & Reporting
What You Bring
Benefits:
We offer a comprehensive and competitive compensation and benefits package, including:
• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and Company Holidays
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors
At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.
Visit us at: www.OdysseyLogistics.com/careers
Delivering adaptive multimodal logistics on a global scale.
Odyssey resolves your logistics challenges and offers adaptive multimodal logistics on a global scale. We leverage analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise to deliver in the most complex supply chains. Our unique capabilities, technologies and assets ensure that your shipments — and businesses — keep moving at full speed, even in the face of persistent market headwinds. Our expert tailored solutions across multiple transportation modes are backed by the power of our freight network exceeding $3B globally. Whether it’s labor shortages, international incidents or weather crises, we adapt and configure smart, new solutions to exceed your expectations. With operations in North America, Europe, and the Far East, our logistics solutions and services are available in all modes of transport including: • Intermodal • Transport & Warehouse • Freight Forwarding • Managed Services
Offices: 3545 Whitehall Park Dr, Charlotte, North Carolina 28273, US
Delivering adaptive multimodal logistics on a global scale.
Odyssey resolves your logistics challenges and offers adaptive multimodal logistics on a global scale. We leverage analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise to deliver in the most complex supply chains. Our unique capabilities, technologies and assets ensure that your shipments — and businesses — keep moving at full speed, even in the face of persistent market headwinds. Our expert tailored solutions across multiple transportation modes are backed by the power of our freight network exceeding $3B globally. Whether it’s labor shortages, international incidents or weather crises, we adapt and configure smart, new solutions to exceed your expectations. With operations in North America, Europe, and the Far East, our logistics solutions and services are available in all modes of transport including: • Intermodal • Transport & Warehouse • Freight Forwarding • Managed Services
Offices: 3545 Whitehall Park Dr, Charlotte, North Carolina 28273, US
