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Full-time
Internal Talent Promotion, Career Growth Programs
Posted 54d ago
Apply by Jul 19
~40 hrs/week
Responsibilities
Analyze customer feedback and survey data to identify trends and actionable insights for the Voice of Customer function. Support customer interactions by preparing research dossiers and converting feedback into structured reports for leadership review.
Requirements
Requires strong analytical skills and a basic understanding of the BFSI lending lifecycle and enterprise software. Proficiency in Excel, PowerPoint, and data visualization tools is essential for synthesizing large volumes of data.
Full job description
We are looking for a detail-oriented and analytical professional to support the Voice of Customer (VoC) function through structured research, feedback analysis, and insight generation. The role requires strong data interpretation skills, understanding of customer experience in BFSI technology environments, and the ability to derive actionable insights from customer interactions. The individual will primarily focus on backend analysis while providing support during customer interactions and discussions.
Job Responsibilities
Analyze customer feedback collected through VoC interactions, surveys, and discussions to identify trends, themes, and key insights
Support preparation of pre-meeting research dossiers, including customer background, engagement history, and product usage insights
Assist in structuring questionnaires and feedback frameworks aligned with VoC objectives
Participate in customer meetings as a support resource, capturing detailed notes and observations
Convert qualitative and quantitative feedback into structured reports and dashboards
Highlight key pain points, improvement areas, and potential risks based on analysis
Ensure accuracy and consistency in data interpretation and reporting
Maintain and publish periodic VoC reports, summaries, and insights for leadership review
Collaborate with internal stakeholders (Customer Success, Product, Delivery) to validate findings and ensure contextual relevance
Continuously enhance analytical frameworks, reporting quality, and turnaround time
Requirements
Strong analytical and problem-solving skills with attention to detail
Basic to fair understanding of BFSI lending lifecycle and enterprise software environments
Ability to synthesize large volumes of data into meaningful insights
Good written and verbal communication skills
Proficiency in tools such as Excel, PowerPoint, and data visualization platforms
High ownership and accountability in managing deliverables
Ability to work independently in a flat structure with minimal supervision
Openness to learning and understanding product ecosystems (e.g., lending platforms like FinnOne Neo)
Benefits
Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.
One of the first FinTechs born in India 🇮🇳
We help BFSI with lending, cash management & digital transformation.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
1986
Headquarters
Noida, UP
LinkedIn followers
112,548
Nucleus Software is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 financial institutions in 50 countries, supporting retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas.
FinnOne Neo™ - End-to-End Loan Lifecycle Management
A comprehensive product suite built to digitize the lending operations of the global banking and financial services industry. FinnOne Neo is an agile and customer-centric platform capable of servicing the entire loan cycle.
Nucleus Software’s FinnOne has been the 10 time winner World's Best Selling Lending Software.
Nucleus Software's Lending Mobility Solutions enable the user to perform paperless data sourcing, revert back with application statuses, submit field investigation responses, collect upfront payments and compute repayment related calculations. The applications are based on robust platform with effective integration of security and technological aspects to cater to stringent requirements of financial institutions.
Nucleus Software’s FinnAxia is a comprehensive cash management solution that caters to Global Receivables, Global Payment, Global Liquidity , e-Financial supply chain management and Business Internet Banking providing flexible, speedy & efficient execution of cash management processes. The web-enabled solution provides a competitive edge to banks and financial institutions with its seamlessly integrated modules. Acting as a powerhouse, Nucleus Software’s FinnAxia offers scalable and flexible banking solutions designed to address the dynamic business needs of the banks customers.
Nucleus Software also offers solutions to customers in the areas of Managed Infrastructure services and Application Development & Maintenance.
Offices: Sector 62, Noida, UP 201307, IN
Nucleus provides specialization in specific areas within banking and financial services domain.Retail and corporate banking. Automotive and Islamic financeNucleus Software has aligned dedicated development teamsBusiness experts and testing & QA teams on these dimensions.Lending application softwareTransaction banking application softwareand Digital transformation for financial servicesInformation TechnologyBankingSoftware
One of the first FinTechs born in India 🇮🇳
We help BFSI with lending, cash management & digital transformation.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
1986
Headquarters
Noida, UP
LinkedIn followers
112,548
Nucleus Software is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 financial institutions in 50 countries, supporting retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas.
FinnOne Neo™ - End-to-End Loan Lifecycle Management
A comprehensive product suite built to digitize the lending operations of the global banking and financial services industry. FinnOne Neo is an agile and customer-centric platform capable of servicing the entire loan cycle.
Nucleus Software’s FinnOne has been the 10 time winner World's Best Selling Lending Software.
Nucleus Software's Lending Mobility Solutions enable the user to perform paperless data sourcing, revert back with application statuses, submit field investigation responses, collect upfront payments and compute repayment related calculations. The applications are based on robust platform with effective integration of security and technological aspects to cater to stringent requirements of financial institutions.
Nucleus Software’s FinnAxia is a comprehensive cash management solution that caters to Global Receivables, Global Payment, Global Liquidity , e-Financial supply chain management and Business Internet Banking providing flexible, speedy & efficient execution of cash management processes. The web-enabled solution provides a competitive edge to banks and financial institutions with its seamlessly integrated modules. Acting as a powerhouse, Nucleus Software’s FinnAxia offers scalable and flexible banking solutions designed to address the dynamic business needs of the banks customers.
Nucleus Software also offers solutions to customers in the areas of Managed Infrastructure services and Application Development & Maintenance.
Offices: Sector 62, Noida, UP 201307, IN
Nucleus provides specialization in specific areas within banking and financial services domain.Retail and corporate banking. Automotive and Islamic financeNucleus Software has aligned dedicated development teamsBusiness experts and testing & QA teams on these dimensions.Lending application softwareTransaction banking application softwareand Digital transformation for financial servicesInformation TechnologyBankingSoftware