United States · Remote OK
$170k–$190k/yr
About Nothing Nothing exists to make tech feel exciting again. We’re building a different kind of technology company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our…
Skills: Global Customer Service Strategy, AI Implementation, Service Partner Management, Journey Optimisation, Operational Governance
San Francisco, California, United States · On-site
$100k–$150k/yr
About Nothing Nothing exists to make tech feel exciting again. We’re building a different kind of technology company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our…
Skills: Sales Forecasting, Account Management, Commercial Launch, Strategic Planning, Retail Training
San Francisco, California, United States · On-site
$92k–$120k/yr
About Nothing Nothing exists to make tech feel exciting again. We’re building a different kind of technology company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our…
Skills: Influencer Marketing, Strategy Development, Contract Negotiation, Campaign Management, Creator Relations
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Define and execute Nothing's global customer service strategy by integrating AI-native tooling and predictive diagnostics. Lead the global service partner ecosystem and collaborate with Product and Quality teams to improve hardware and software based on service intelligence.
Requires 10+ years of leadership in customer service or service transformation within consumer tech or telecoms, with a proven track record of scaling global operations. Candidates must have deep experience with AI-enabled support tools and the ability to derive strategic decisions from complex datasets.
Nothing exists to make tech feel exciting again.
Founded in London in 2020, we’ve grown from idea to global challenger in just a few years. Backed by GV (Google Ventures), EQT Ventures, and C Ventures, and investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we’re now sold in 40+ markets with millions of users worldwide.
Nothing's customer experience is a commercial asset, not a cost centre. The team that owns this function shapes how millions of people feel about the brand after their first phone drops or their earbuds lose sync. Right now we're rebuilding it: replacing legacy support infrastructure with AI-native tooling, shifting from reactive case-handling to predictive resolution, and extending our reach from UK and India into the US. You'd be the person who decides what that looks like globally and builds it from scratch.
Location: San Francisco (or remote within the US for candidates who meet the qualifying standard)
Working Pattern: Full-time, in-office five days a week where based in SF. We can work around personal needs where it makes sense, but being together is how we do our best work.
Salary Range: $150,000 - $200,000
Building a world where tech is fun again.
Nothing exists to make tech feel exciting again. We’re building a different kind of company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look to how they sound, feel, and function, we care about the details that make technology not just useful, but inspiring. This is a place for the curious. The creators. The ones who ask why not and mean it. If you're drawn to bold ideas, fast moves, and work that actually makes you feel something, you’ll fit right in. We're not here to follow the rules. We're here to make better ones. Founded in London in 2020, Nothing is a design-led tech company building an alternative to the industry giants. Our products, from award-winning smartphones to expressive audio and wearables, blend iconic design with intuitive engineering to put people and creativity back at the centre of consumer tech. Backed by GV (Google Ventures), EQT Ventures, C Ventures, and influential investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we’ve grown from startup to global challenger in just a few years.
Offices: John Street, London, England, GB
Building a world where tech is fun again.
Nothing exists to make tech feel exciting again. We’re building a different kind of company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look to how they sound, feel, and function, we care about the details that make technology not just useful, but inspiring. This is a place for the curious. The creators. The ones who ask why not and mean it. If you're drawn to bold ideas, fast moves, and work that actually makes you feel something, you’ll fit right in. We're not here to follow the rules. We're here to make better ones. Founded in London in 2020, Nothing is a design-led tech company building an alternative to the industry giants. Our products, from award-winning smartphones to expressive audio and wearables, blend iconic design with intuitive engineering to put people and creativity back at the centre of consumer tech. Backed by GV (Google Ventures), EQT Ventures, C Ventures, and influential investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we’ve grown from startup to global challenger in just a few years.
Offices: John Street, London, England, GB
