Helsinki, Uusimaa, Finland · Hybrid
$80k–$100k/yr
Who We Are At Nosto, we’re on a mission to make every impression relevant. We’re a global leader in the booming e-commerce space and work with amazing customers. Every day we process data for thousands of merchants and t…
Skills: Customer Success Management, Ecommerce Ecosystem, Conversion Rate Optimisation, Analytical Mindset, Active Listening
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Manage a portfolio of SMB and mid-market accounts to drive adoption, retention, and growth of the Nosto platform. Act as a trusted advisor to help clients translate platform capabilities into measurable revenue and conversion impact.
Requires at least one year of customer success experience and a deep understanding of the e-commerce ecosystem. Candidates must possess strong analytical and communication skills and be based near Toronto, Canada.
At Nosto, we’re on a mission to make every impression relevant. We’re a global leader in the booming e-commerce space and work with amazing customers. Every day we process data for thousands of merchants and tens of millions of shoppers.
Using behavioral data, deep store integrations, machine learning, and automated workflows, the Nosto Commerce Experience Platform helps retailers deliver personalized commerce experiences at scale. We serve more than 64 billion personalized experiences annually, with traffic peaks reaching millions of requests per minute.
As a Customer Success Manager at Nosto, you’ll help solve one of the biggest challenges in retail today: delivering authentic, relevant shopping experiences that drive results. We believe in listening closely to customers and achieving big things by making steady progress every day.
Nosto is looking to hire a Customer Success Manager to join our North American team and own a portfolio of SMB, midmarket accounts.
This is not a reactive support role. You’ll act as a trusted advisor and commercial partner, helping customers translate Nosto’s capabilities into measurable impact across revenue, conversion, and customer experience.
You’ll work cross-functionally with Sales, Product, and Technical teams to drive adoption, retention, and growth—while shaping how some of the most sophisticated e-commerce brands execute personalization.
Please note we are only considering applications from candidates based near Toronto, Canada.
Empower our SMB and Mid-Market clients to reach their goals using Nosto’s Personalization Platform, Visual UGC, data-based strategy suggestions, and our partner network
Own the entire SMB and Mid-Market client lifecycle after onboarding, including training, retention, growth & satisfaction
Engage a large portfolio of SMB and Mid-Market clients and build personal relationships with key people in the organizations
Identify and act on win-win expansion opportunities for additional client investments
Maintain high average NRR rate within personal portfolio of Mid-Market clients
Relay valuable feedback and insights from the market to the product team
Deliver keynotes and webinars on different aspects of personalization
Create customer heroes & advocates, and working proactively with marketing to tell their story
Run effective Quarterly Business Reviews with your portfolio of SMB and Mid-Market clients.
1 Year of Customer Success Experience either in a similar, junior or complementary role
Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
Deep understanding of Ecommerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimisation)
Excellent communication skills: active listening, persuasive writing and presenting
Ability to challenge clients assumption while maintaining absolute service-mindedness
Ability to disseminate complex information in tangible and digestible ways
Ability to own your book of business, including the ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environment
Fluent English
Curiosity for emerging technology, AI, and retail trends
An entrepreneurial personality: you will be part of the core team building something completely new and delivering it to exciting and innovative online businesses and brands
Good understanding of HTML, CSS, Javascript
Experience with Email marketing
Understanding of Google analytics or any other web analytics tool
Passion for emerging technology and/or retail
Apple Device
Flexible working hours and remote working options
Opportunities to meet and collaborate with awesome team members from all over the world
An extra day off on your birthday!
About five weeks of vacation and other benefits depending on the location
We are committed to Equal Employment opportunities without regard for race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you have a disability or special need that requires accommodation, please let us know.
Experience Intelligent Commerce
Experience Intelligent Commerce Nosto is the intelligent Commerce Experience Platform (CXP) that gives brands and retailers intuitively designed tools to increase online revenue through end-to-end commerce experience management. With experience.AI™, Nosto helps brands enrich and activate customer, product and content data in real-time across personalization, product discovery, and user-generated content to deliver high-performing commerce experiences at scale. Nosto supports intelligent commerce experiences for more than 1,500 brands in over 100 countries, including Kylie Cosmetics, Dermalogica, Belstaff, The Travel Corporation, BYLT Basics, Douglas, MUJI, Flight Center, Lord and Taylor, Vuori, FIGS and more.
Offices: Bulevardi 21, Helsinki, Southern Finland 00180, FI · 51 Eastcheap, London, England EC3M 1JP, GB · Schützenstrasse 6, Berlin, 10117, DE · 36 West 20th Street, Floor 8, New York, New York 10011, US · Norrtullsgatan 6, 7A Business Center, Stockholm, SE 113 29, SE
Experience Intelligent Commerce
Experience Intelligent Commerce Nosto is the intelligent Commerce Experience Platform (CXP) that gives brands and retailers intuitively designed tools to increase online revenue through end-to-end commerce experience management. With experience.AI™, Nosto helps brands enrich and activate customer, product and content data in real-time across personalization, product discovery, and user-generated content to deliver high-performing commerce experiences at scale. Nosto supports intelligent commerce experiences for more than 1,500 brands in over 100 countries, including Kylie Cosmetics, Dermalogica, Belstaff, The Travel Corporation, BYLT Basics, Douglas, MUJI, Flight Center, Lord and Taylor, Vuori, FIGS and more.
Offices: Bulevardi 21, Helsinki, Southern Finland 00180, FI · 51 Eastcheap, London, England EC3M 1JP, GB · Schützenstrasse 6, Berlin, 10117, DE · 36 West 20th Street, Floor 8, New York, New York 10011, US · Norrtullsgatan 6, 7A Business Center, Stockholm, SE 113 29, SE
