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Full-time
high school
Posted 28d ago
~40 hrs/week
Responsibilities
The Patient Care Representative is responsible for answering incoming calls, assisting patients with scheduling, and making outbound calls as needed. They ensure all patient interactions are handled professionally and accurately to support positive patient experiences.
Requirements
Candidates should have excellent communication skills and a strong focus on customer service. A high school diploma is required, along with 1-2 years of call center or healthcare experience.
Full job description
Job Summary:
The Patient Care Representative serves as the first point of contact for patients calling the practice. This position is responsible for answering incoming calls, assisting patients with scheduling, messages, and general inquiries, and making outbound calls as needed. The representative ensures that all patient interactions are handled professionally, accurately, and with exceptional customer service to support positive patient experiences and efficient clinic operations.
Key Responsibilities:
Answer high volumes of incoming calls in a courteous, professional, and timely manner.
Schedule, reschedule, and cancel patient appointments according to provider protocols and availability.
Accurately verify and update patient demographics, insurance, and contact information.
Route calls, messages, and tasks to the correct department or staff member as appropriate.
Make outbound calls for appointment confirmations, referral follow-ups, and other patient needs.
Provide general information about practice services, locations, and hours.
Document all patient interactions clearly and accurately in the electronic medical record (EMR).
Follow HIPAA guidelines to protect patient privacy and confidentiality.
Assist with managing voicemail, inbox messages, and other communication channels within response time standards.
Collaborate with clinical and administrative teams to ensure smooth patient flow and communication.
Participate in training sessions and team meetings to stay current on practice updates, scheduling protocols, and insurance changes.
Required skills and Qualifications:
Excellent verbal and written communication skills.
Strong customer service focuses with a calm and professional phone demeanor.
Ability to multitask in a fast-paced, high-volume environment.
Detail-oriented with strong organizational and time management skills.
Comfortable with technology, including EMR systems, phone systems, and Microsoft Office applications.
Team-oriented and adaptable to changing workflows or priorities.
Work Environment & Physical Requirements
Primarily sedentary, office-based position using a computer and phone for extended periods.
Requires ability to remain focused and composed during stressful or high-volume periods.
Standard office hours vary from 7:30am-5:30pm, 7:30am-5:00pm or 8am-5pm.
Education & Experience:
High school diploma or equivalent required; medical office or customer service training preferred
1–2 years of call center or healthcare experience required (orthopedic or specialty practice experience preferred).
Knowledge of medical terminology, insurance verification, and EMR systems strongly preferred.
A physician owned, multispecialty general surgery group based in Jacksonville, Florida
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
1995
Headquarters
Jacksonville, Florida
LinkedIn followers
791
North Florida Surgeons is a physician owned multispecialty surgical group located in Jacksonville, Florida with offices from Pensacola to Daytona to Jacksonville to Amelia Island and South Georgia.
Offices: San Jose Blvd, Jacksonville, Florida 32223, US
A physician owned, multispecialty general surgery group based in Jacksonville, Florida
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
1995
Headquarters
Jacksonville, Florida
LinkedIn followers
791
North Florida Surgeons is a physician owned multispecialty surgical group located in Jacksonville, Florida with offices from Pensacola to Daytona to Jacksonville to Amelia Island and South Georgia.
Offices: San Jose Blvd, Jacksonville, Florida 32223, US