Bengaluru, Karnataka, India · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Zendesk Administration, Zendesk Explore, Agile/Scrum, Jira, Salesforce
Bengaluru, Karnataka, India · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Python, Data Processing, Market Research, Analytical Thinking, Quantitative Techniques
Mumbai City, Maharashtra, India · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: SAP MDG, SAP S/4HANA, Master Data Governance, Financial Planning & Analysis, Data Modeling
Special capital Region of Jakarta, Java, Indonesia · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Customer Success Management, Client Relationship Management, Churn Risk Mitigation, Needs Assessment, Data Analysis
Bengaluru, Karnataka, India · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Java, Angular, MS SQL, ES6, AWS
Los Angeles, California, United States · On-site
$166k–$307k/yr
Company Description At Nielsen, we are passionate about powering a better media future for all people by providing powerful, essential insights that drive client decisions and deliver extraordinary results. Our talented,…
Skills: New Business Development, Client Acquisition, Programmatic Advertising, Connected TV (CTV), Consultative Selling
United States · Remote OK
$92k–$170k/yr
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Advertising Metrics, Data Storytelling, Data Analytics, Client Relationship Management, Strategic Account Support
Petaling Jaya, Selangor, Malaysia · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Traditional Chinese, Data Analysis, MS Excel, Google Sheets, SQL
Buffalo, New York, United States · On-site
$40k–$83k/yr
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: In-person Recruitment, Interviewing, Data Entry, Persuasion, Communication
Bengaluru, Karnataka, India · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Product Strategy, Roadmap Development, Large Language Models, Small Language Models, Grounding Technologies
Mumbai City, Maharashtra, India · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: SAP MDG, SAP S/4HANA, Master Data Governance, Financial Planning & Analysis, Data Modeling
Mumbai City, Maharashtra, India · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: DevOps, AWS, Apache Cassandra, Kubernetes, Docker
Bengaluru, Karnataka, India · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Zendesk Administration, Zendesk Explore, Agile/Scrum, Jira, Confluence
Orange, New South Wales, Australia · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Hardware Installation, Software Maintenance, Customer Service, Interpersonal Communication, Audio-Visual Equipment Knowledge
Bengaluru, Karnataka, India · On-site
Company Description Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary resu…
Skills: Strategic Vendor Management, Sourcing, Contract Negotiation, Corporate Travel Policy, Compliance Management
New York, New York, United States · On-site
$131k–$218k/yr
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Salesforce, Microsoft Excel, PowerPoint, Business Development, Negotiation
New York, New York, United States · On-site
$151k–$280k/yr
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Product Management, Programmatic Ecosystems, AI/ML Fluency, Go-To-Market Strategy, Stakeholder Management
Bengaluru, Karnataka, India · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Product Management, SDK Development, Data Product Management, Agile Methodologies, Multi-platform Software Distribution
Pasig, Metro Manila, Philippines · Remote OK
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Technical Support, Troubleshooting, ServiceNow, Microsoft Windows, G Suite
New York, New York, United States · On-site
$123k–$228k/yr
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Tax Forecasting, Technical Tax Modeling, US Federal Income Taxation, ASC 740, Pillar Two Compliance
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Manage the daily administration, updates, and maintenance of the Global Client Support Zendesk instance to ensure operational efficiency. Partner with product owners to implement functional updates and provide accurate reporting via Zendesk Explore for executive storytelling.
Requires 2-3 years of hands-on Zendesk Administration experience in a global environment and a Zendesk Certified Administrator credential. Proficiency in Zendesk Explore, Jira, and Salesforce is essential, along with strong technical aptitude and communication skills.
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future
We are looking for a strategic, high-energy, self-motivated Zendesk Administrator to own and manage the Nielsen Global Client Support Zendesk instance. While the architect builds the foundation, you ensure the house is running perfectly every day. You will manage the day-to-day enhancements, updates, and maintenance that keep our global support agents efficient and our clients informed. You are a detail-oriented executioner who takes pride in a "clean" instance and a perfect user interface.
Manage daily admin tasks including user roles, group mappings, view optimizations, and macro updates.
Partner with the Product Owner to intake business requirements and turn them into functional Zendesk updates (Triggers, SLAs, and Forms).
Regularly audit Zendesk data and reporting (Explore) to ensure the Program Manager has accurate metrics for executive storytelling.
Act as the technical "Voice of the Agent," identifying friction points in the Zendesk UI and proposing configurations to solve them.
Ability to think and react quickly; some communications are high priority with tight deadlines
Highly collaborative professional who thrives in complex, high-stakes landscapes
Build working relationships inside and outside the organization
Work independently on a small team with a tremendous amount of responsibility
Work in a dynamic environment where new projects and pop-up often
Ability to navigate ambiguity and evolving dynamics with a structured approach
Proactive and independence working style to initiate and drive proactive full project initiatives
Strong time management skills.
Motivated by making the daily workflows of our global support teams easier and more transparent
Ability to manage a high volume of enhancement requests from across the globe, prioritizing them based on a strategic roadmap
Works seamlessly with the Delivery Manager to ensure your updates are deployed on time and without disrupting active support lanes
2-3 years of hands-on Zendesk Administration in a global, multi-region environment.
Zendesk Certified Administrator
Deep proficiency in Zendesk Explore for building complex, cross-functional dashboards.
Experience working within an Agile/Scrum team, comfortably managing tasks in Jira.
Strong technical aptitude and the ability to translate between business and technical needs
Comfortable working in autonomous, self-directed environments
Excellent written and verbal communication skills
Able to listen and quickly distill a situation to recommend a course of action in driving project deliverables
Familiarity with cloud product architecture and general software engineering practices.
Experience with backend processing systems, system integration and data exchanges
Experience with Salesforce
Experience with Atlassian Jira and Confluence tools
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
Powering a better media future for all people
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. Nielsen operates around the world in more than 55 countries. Learn more at http://nlsn.co/6006JMfty and connect with us on social media (LinkedIn, Twitter, Facebook and Instagram).
Offices: 675 6th Ave, New York, NY 10011, US · A. Juozapaviciaus gatve 6, Vilnius, Vilniaus 09310, LT · Oxford Business Park (South), Oxford, England OX4 2WB, GB · 9 Avenue des Trois Fontaines, Cergy, IdF 95000, FR · Calle de Salvador de Madariaga, 1, Madrid, Community of Madrid 28027, ES
Powering a better media future for all people
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. Nielsen operates around the world in more than 55 countries. Learn more at http://nlsn.co/6006JMfty and connect with us on social media (LinkedIn, Twitter, Facebook and Instagram).
Offices: 675 6th Ave, New York, NY 10011, US · A. Juozapaviciaus gatve 6, Vilnius, Vilniaus 09310, LT · Oxford Business Park (South), Oxford, England OX4 2WB, GB · 9 Avenue des Trois Fontaines, Cergy, IdF 95000, FR · Calle de Salvador de Madariaga, 1, Madrid, Community of Madrid 28027, ES
