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LICENSED SOCIAL WORKER/SOCIAL SERVICES COORDINATOR
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Position Summary The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls. Nevada Health Centers is an employer of choice and offers comprehensive benefits,…
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$17/hr
Full-time
high school
Competitive compensation, Annual merit increases, PPO medical plan, Vision plan, Dental plan, 403(b) retirement plan
Posted 1d ago
~40 hrs/week
Responsibilities
The Call Center Representative manages incoming and outgoing calls to schedule appointments and address patient inquiries. They also coordinate with clinic staff for walk-ins and maintain accurate patient documentation in electronic medical records.
Requirements
Candidates must have a high school diploma or GED and at least 6 months of customer service experience. Strong verbal and written communication skills are required, with proficiency in computer programs and electronic health records preferred.
Full job description
Position Summary
The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls.
Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:
Competitive compensation, with annual merit increases
Company sponsored PPO medical plan and buy-up option, vision and dental plans
403(b) retirement plan with employer match
Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
Company paid life/AD&D and long term disability policies
Essential Duties and Responsibilities
Provides exceptional customer service to both internal and external customers
Monitors and directs incoming and outgoing calls in a timely manner
Schedules, reschedules, cancels, and confirms appointments accurately
Coordinates walk-ins and triaging with clinic staff
Blocks provider schedules as requested by call center and/or clinic supervisor
Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility
Completes appropriate patient documentation in electronic medical records.
Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
Alerts for ways to improve customer service, improve patient flow
Attend required meetings and participate in committees as requested.
Required Qualifications
High school diploma or general education degree (GED)
6 months experience in a customer service role
Strong communication skills including written and verbal communication
Preferred Qualifications
English/Spanish fluency
Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
Previous experience using a multi-line phone system
Ability to manage time effectively
Equal Opportunity Statement
Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identify and expression or any other category protected by law.
Americans with Disabilities Act (ADA) Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.
Providing access to quality healthcare services throughout Nevada
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1977
Headquarters
Carson City, Nevada
LinkedIn followers
3,635
Providing access to quality healthcare services throughout Nevada
Offices: 3325 Research Way, Carson City, Nevada 89706, US · 1799 Mount Mariah Drive, Las Vegas, Nevada 89106, US · 762 14th Street, Elko, Nevada 89801, US · 950 Lady Luck Drive, Jackpot, Nevada 89825, US · 121 Main Street, Austin, NV 89310, US
Family MedicinePediatricsDentalInternal MedicineBehavioral HealthWomen's HealthSchool-Based MedicinePharmacyTelemedicineWomen
Providing access to quality healthcare services throughout Nevada
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1977
Headquarters
Carson City, Nevada
LinkedIn followers
3,635
Providing access to quality healthcare services throughout Nevada
Offices: 3325 Research Way, Carson City, Nevada 89706, US · 1799 Mount Mariah Drive, Las Vegas, Nevada 89106, US · 762 14th Street, Elko, Nevada 89801, US · 950 Lady Luck Drive, Jackpot, Nevada 89825, US · 121 Main Street, Austin, NV 89310, US
Family MedicinePediatricsDentalInternal MedicineBehavioral HealthWomen's HealthSchool-Based MedicinePharmacyTelemedicineWomen