About NDM Hospitality NDM Hospitality is a family-owned hospitality company that began in food and beverage and has expanded into the vacation rental industry. We are redefining hospitality by combining the comfort of va…
Skills: Channel Management, OTA Management, Reservation Auditing, Financial Reconciliation, Customer Service
About NDM Hospitality NDM Hospitality is a family-owned hospitality company that began in food and beverage and has expanded into the vacation rental industry. We are redefining the guest experience by combining the comf…
Skills: Written Communication, Verbal Communication, Attention To Detail, Organizational Abilities, Customer Service
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About Us BurgerFi, operated by NDM Hospitality Services LLC, is a rapidly growing fast‑casual restaurant brand known for chef‑crafted burgers, fresh ingredients, and exceptional guest experiences. NDM Hospitality offers …
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Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Company-Paid Life Insurance, 401(k) Plan, Hotel Stay Discounts
Posted 20d ago
~40 hrs/week
Responsibilities
Manage and audit reservations from Online Travel Agencies while processing payments, refunds, and modifications. Coordinate with internal teams to resolve guest concerns and maintain accurate customer records through Salesforce.
Requirements
Requires 2+ years of experience in hospitality, reservations, or channel management, preferably with OTA platforms and CRM systems. A bachelor's degree in Hospitality, Business, or a related field is preferred.
Full job description
About NDM Hospitality
NDM Hospitality is a family-owned hospitality company that began in food and beverage and has expanded into the vacation rental industry. We are redefining hospitality by combining the comfort of vacation homes with the consistency, service, and amenities of a world-class resort experience.
We are seeking a detail-oriented Channel Reservations Coordinator to join our growing team. This role is responsible for managing OTA reservations, auditing booking data, processing reservation financials, supporting guest communications, and ensuring exceptional customer service throughout the reservation lifecycle.
Key Responsibilities
Manage and audit reservations received through Online Travel Agencies (OTAs) including Airbnb, Expedia, Booking.com, and Vrbo.
Verify reservation accuracy, completeness, and financial integrity.
Process reservation payments, refunds, modifications, and cancellations.
Communicate professionally with guests through OTA messaging platforms regarding reservation inquiries, stay information, and issue resolution.
Manage and respond to incoming Salesforce cases in a timely manner.
Review daily, weekly, and weekend reservation reports to ensure bookings and cancellations are properly recorded.
Monitor reservation data for discrepancies and escalate issues as needed.
Collaborate with Operations, Revenue Management, Customer Service, and Property Management teams to resolve guest concerns.
Maintain accurate customer records and ensure compliance with company procedures.
Deliver exceptional guest service while handling escalated reservation-related issues.
Qualifications
2+ years of experience in hospitality, reservations, customer service, channel management, revenue management support, or related fields.
Experience working with OTA platforms such as Airbnb, Expedia, Booking.com, or Vrbo preferred.
Familiarity with Salesforce or other CRM/ticketing systems preferred.
Strong analytical skills with exceptional attention to detail.
Ability to reconcile reservation and financial data accurately.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
Proficiency with Microsoft Excel and reporting tools.
Ability to thrive in a fast-paced, customer-focused environment.
Preferred Qualifications
Experience with vacation rentals, hotels, resorts, or property management companies.
Independent hotel or hospitality management company experience preferred.
Bachelor's degree in Hospitality, Business, Analytics, Finance, or a related field.
What We Offer
Medical, Dental, and Vision Insurance
Company-Paid Life Insurance
401(k) Plan
Hotel Stay Discounts
Food & Beverage Discounts
Career Growth and Development Opportunities
Employee Recognition & Rewards Program
Team Member Appreciation Events
Competitive Compensation
And More!
Join NDM Hospitality and help shape the future of branded vacation rental experiences while delivering exceptional service to guests around the world.
NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
NDM Hospitality Services LLC was founded on June 29th, 2011. The company owns, develops, and operates hospitality assets in the Food & Beverage and Resort Management sectors.
NDM Hospitality has both a Food and Beverage division and a Hospitality division. In our hospitality division we are pioneering a new industry within travel called Branded Vacation Home Resorts. These resorts take the comforts of a vacation home and combine that with the services, amenities, standards, and consistency of a world class full service resort. These resorts will re-define how people view vacation home product by providing branded and consistent experiences at each resort that is trusted so that guests know what they will get when they go to any of our various brands locations. Our hospitality division will also be managing & owning traditional hotels.
Our Food and Beverage division is currently made up of our BurgerFi business including 7 current restaurants. We also have management contracts to manage food and beverage at the Encore Resort at Reunion & all food and beverage at the Island H2O Live Water Park at Margaritaville Resort Orlando.
Offices: 7635 Fairfax Dr, Kissimmee, Florida 34747, US · 8011 Fin's Up Circle, Kissimmee, FL 34747, US · 1051 Jack Nicklaus ct, Kissimmee, FL 34747, US
NDM Hospitality Services LLC was founded on June 29th, 2011. The company owns, develops, and operates hospitality assets in the Food & Beverage and Resort Management sectors.
NDM Hospitality has both a Food and Beverage division and a Hospitality division. In our hospitality division we are pioneering a new industry within travel called Branded Vacation Home Resorts. These resorts take the comforts of a vacation home and combine that with the services, amenities, standards, and consistency of a world class full service resort. These resorts will re-define how people view vacation home product by providing branded and consistent experiences at each resort that is trusted so that guests know what they will get when they go to any of our various brands locations. Our hospitality division will also be managing & owning traditional hotels.
Our Food and Beverage division is currently made up of our BurgerFi business including 7 current restaurants. We also have management contracts to manage food and beverage at the Encore Resort at Reunion & all food and beverage at the Island H2O Live Water Park at Margaritaville Resort Orlando.
Offices: 7635 Fairfax Dr, Kissimmee, Florida 34747, US · 8011 Fin's Up Circle, Kissimmee, FL 34747, US · 1051 Jack Nicklaus ct, Kissimmee, FL 34747, US