Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical Support, Troubleshooting, ITSM, Windows OS, Linux OS
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: L3 Production Support, REST APIs, Python, JSON, SQL
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: L3 Production Support, REST APIs, Python, JSON, SQL
Utah, United States · On-site
$39k–$58k/yr
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Electromechanical Equipment Service, Hardware Installation, Preventive Maintenance, PC Skills, Basic Electronics
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical Support, Hardware Troubleshooting, Software Troubleshooting, Incident Tracking, SLA Management
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Problem Identification, Analysis, Diagnosis, Incident Management, SLA Management
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Problem Identification, Analysis, Diagnosis, Incident Management, SLA Management
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical Troubleshooting, Customer Service, Windows OS, Network Monitoring, MS Office
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Software Troubleshooting, Hardware Troubleshooting, Incident Management, Problem Management, Change Management
Milan, Lombardy, Italy · On-site
ABOUT NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking sectors. NCR VOYIX is headquartered in Atlanta, Georgia, with approxima…
Skills: Hardware Maintenance, Windows, Linux, Unix, Ghost Imaging
Milan, Lombardy, Italy · On-site
ABOUT NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking sectors. NCR VOYIX is headquartered in Atlanta, Georgia, with approxima…
Skills: Hardware Maintenance, Windows, Linux, Unix, Ghost Imaging
Milan, Lombardy, Italy · On-site
ABOUT NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking sectors. NCR VOYIX is headquartered in Atlanta, Georgia, with approxima…
Skills: Hardware Maintenance, Windows, Linux, Unix, Ghost Imaging
London, England, United Kingdom · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Commercial Law, SAAS Contracts, Employment Law, Corporate Governance, Regulatory Compliance
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: HR Policy Knowledge, Business Writing, Verbal Communication, Microsoft Word, Microsoft Excel
Atlanta, Georgia, United States · On-site
$110k–$142k/yr
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Golang, JavaScript, TypeScript, React, Docker
Atlanta, Georgia, United States · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Product Positioning, Market Research, Marketing Strategy, Sales Enablement, KPI Analysis
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: HR Policy, Business Writing, Verbal Communication, Microsoft Word, Microsoft Excel
Fort Lauderdale, Florida, United States · Remote OK
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Salesforce, Prospecting, Lead Qualification, Strategic Planning, Contract Negotiation
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Video Editing, Adobe Premiere Pro, Adobe After Effects, Narrative Storytelling, Motion Graphics
Manchester, New Hampshire, United States · On-site
$39k–$58k/yr
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Electromechanical Equipment Service, PC Skills, Basic Electronic Skills, Hardware Troubleshooting, Operating System Familiarity
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Act as the first point of contact for customers, managing the intake and resolution of hardware, software, and cloud service issues. Own incidents from initial contact through resolution or escalation while maintaining detailed records in the ITSM system.
Requires a high school diploma and strong English communication skills with basic technical knowledge of Windows operating systems. Experience with Linux and previous service desk experience are considered desirable.
The Level 1 Support Engineer is the first point of contact and primary service owner for our customers. This role operates in a high-volume service desk environment, with success measured by quality of resolution, ownership, and customer experience.
As an L1 Support Engineer, you will support multiple areas of our organisation, focusing on individual products for defined periods before rotating to others. This approach enables you to build deep technical and functional expertise in each solution while developing a well-rounded understanding of our full product portfolio.
This model supports clear vertical career progression within our Cebu support organisation, with established Level 2 and Level 3 teams, as well as opportunities to move horizontally into adjacent roles.
The role supports both hardware and software, including:
Full training will be provided.
This role operates within a structured support model:
Level 1: Customer intake, known issue resolution, and service ownership
Level 2: Deeper technical investigation and component level root cause analysis
Level 3: Advanced product expertise, complex RCA, and defect resolution
There are clear opportunities for progression as technical capability and service maturity develop.
In addition, business and operational support roles exist within our Cebu centre, enabling both vertical and horizontal career movement.
Offers of employment are conditional upon passage of screening criteria applicable to the job
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
