Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical support, Troubleshooting, Customer service, Hardware support, Software support
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical support, Troubleshooting, Customer service, Incident management, Windows
London, England, United Kingdom · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Sales Operations, Strategic Planning, Salesforce, Pipeline Management, Forecast Accuracy
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical support, Problem-solving, Analytical skills, Customer service, Troubleshooting
Chennai, Tamil Nadu, India · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Incident Response, Threat Intelligence, Detection Engineering, Forensic Investigation, MITRE ATT&CK
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical support, Customer service, Problem-solving, Logical thinking, Communication
Chennai, Tamil Nadu, India · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Windows 10/11, Microsoft 365, Outlook, Exchange Online, Microsoft Teams
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical support, Troubleshooting, POS systems, Hospitality software, Customer service
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Talent Acquisition, Full-cycle Recruitment, Stakeholder Management, Sourcing Strategies, Candidate Screening
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical troubleshooting, Customer service, POS devices, Remote incident management, Communication
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical support, Troubleshooting, POS systems, Hospitality software, Customer service
Chennai, Tamil Nadu, India · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, OneDrive
Chennai, Tamil Nadu, India · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Windows 10/11, Microsoft 365, Outlook, Exchange Online, Microsoft Teams
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical troubleshooting, Customer service, Payment devices, Remote diagnostics, Incident management
Atlanta, Georgia, United States · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Sales, Account Management, Retail Industry, SaaS, Application Software
Victoria, Australia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: PC hardware repair, Software repair, Electro-mechanical device repair, SelfServ checkout repair, Parts management
Victoria, Australia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: PC hardware repair, Software repair, Electro-mechanical device repair, SelfServ checkout repair, Parts management
Cebu City, Central Visayas, Philippines · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Technical Troubleshooting, POS Devices, Remote Diagnostics, Incident Management, Customer Service
Manchester, New Hampshire, United States · On-site
$17/hr–$20/hr
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Electromechanical Equipment Service, PC Skills, Basic Electronic Skills, Hardware Troubleshooting, Operating System Familiarity
Belgrade, Central Serbia, Serbia · Hybrid
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Supplier Management, Contract Governance, Service Delivery, SLA Management, KPI Analysis
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The Level 1 Support Engineer acts as the primary point of contact for customers, providing technical troubleshooting for hardware, software, and cloud services. They are responsible for owning incidents from intake to resolution, ensuring clear communication and accurate documentation within the ITSM system.
Candidates must have a high school diploma or equivalent and strong English communication skills. A basic understanding of POS, payment, retail systems, Windows, and networking is required, with SQL knowledge considered an advantage.
Organisation: Retail Applications
The Level 1 Support Engineer is the first point of contact and primary service owner for our customers. This role operates in a high-volume service desk environment, with success measured by quality of resolution, ownership, and customer experience.
As an L1 Support Engineer, you will support multiple areas of our organisation, focusing on individual products for defined periods before rotating to others. This approach enables you to build deep technical and functional expertise in each solution while developing a well-rounded understanding of our full product portfolio.
This model supports clear vertical career progression within our Cebu support organisation, with established Level 2 and Level 3 teams, as well as opportunities to move horizontally into adjacent roles.
The role supports both hardware and software, including:
Provides support for customer environments across assigned regions in a 24/7 operational model.
Full training will be provided.
This role operates within a structured support model:
Level 1: Customer intake, known issue resolution, and service ownership
Level 2: Deeper technical investigation and component level root cause analysis
Level 3: Advanced product expertise, complex RCA, and defect resolution
There are clear opportunities for progression as technical capability and service maturity develop.
In addition, business and operational support roles exist within our Cebu centre, enabling both vertical and horizontal career movement.
Offers of employment are conditional upon passage of screening criteria applicable to the job
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
