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NCG Hospitality logoNCG Hospitality

Rooms Division Supervisor

Madison, Wisconsin, United States · On-site

Mid level

Rooms Division Supervisor, NCG Hospitality Join a 2025 USA Today Top Workplace Winner! Starting at $18.00/hour, experienced candidates may qualify for a higher wage Flexible availability required on Monday to Friday, Wee…

Skills: Guest Service Excellence, Front Desk Operations, Housekeeping Supervision, Team Leadership, Training and Development

NCG Hospitality logo

Rooms Division Supervisor

NCG Hospitality

Madison, Wisconsin, United States • On-site

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Mid level

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  • Full-time
  • Career Development, Leadership and Mentorship Programs, Educational and Certification Reimbursement, Worldwide Hotel Discounts, Performance Bonuses, Paid Volunteer Hours
  • Posted 64d ago
  • ~40 hrs/week

Responsibilities

Oversee daily front desk and housekeeping operations to ensure guest service excellence and a smooth stay. Manage team training, maintain health and safety standards, and implement strategies to maximize room revenue and occupancy.

Requirements

Requires three years of hotel experience, including two years in a supervisory role and experience in housekeeping. Candidates must possess strong leadership, communication, and problem-solving skills to work in a fast-paced environment.

Full job description

Rooms Division Supervisor, NCG Hospitality

Join a 2025 USA Today Top Workplace Winner!
Starting at $18.00/hour, experienced candidates may qualify for a higher wage
Flexible availability required on Monday to Friday, Weekends, and Holidays
Open to both Morning and Evening shifts
Why You’ll Love Working Here
The Rooms Division Supervisor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the NCG Hospitality .


How You’ll Make an Impact
Lead the way in guest service excellence as the Rooms Division Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.
  • Provides exceptional guest service to all guests, setting the standards for all team members to follow.
  • Maintains personal contact with in-house guests and clients in the community to ensure guest loyalty.
  • Supervises the housekeeping team, laundry and public area team (and bell and shuttle van staff where applicable), which includes orientation, training & development.
  • Cultivates an inclusive culture, maintaining a fun, safe, and supportive environment for team members to thrive.
  • Is trained and able to perform any position at the property.
  • Assists in monitoring and maintaining procedures of health and safety standards for guests and team members. •
  • Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action. •
  • Maximizes revenue and occupancy by accurately selling rooms, upselling during reservation calls and at check-in, and by making future reservations at check-out.
  • Assists in monitoring and maintaining procedures for control of supplies, keys, monies, and credit.
  • Maintains key control procedures and daily verification of all keys in the department.
  • Establishes and monitors departmental controls on linen inventory and stocking of linen rooms
  • Establishes and maintains efficient housekeeping, laundry, and public areas systems and checklists.
  • Establishes a daily room inspection program, incorporating property staff in inspection rotation.
What Success Looks Like
  • Three years of hotel experience
  • Two years in a supervisory position.
  • Willingness to openly embrace and actively demonstrate the company’s Vision, Mission, Values, Culture, and Operating Philosophy.
  • Housekeeping or related work experience.
  • Strong interpersonal and communication skills; ability to speak clearly and listen attentively.
  • Strong organizational skills and attention to detail.
  • Ability to handle pressure with poise and finesse.
  • Positive attitude, outgoing and friendly personality.
  • Strong leadership and a professional image.
  • Strong customer service skills to include problem-solving and complaint resolution.
  • Ability to work in a fast-paced setting.

What Will You Get At NCG Hospitality?
The NCG Hospitality is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development
  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement
Team Member Perks
  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day – earn bonuses for going above and beyond to support team and guests
  • Everyone Sells – earn cash for bringing in business to our properties
  • Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs
Financial Support
  • Same-day pay options
  • Referral bonus – earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is proud to be an Equal Opportunity Employer.

Related keywords

HospitalityRooms DivisionFront DeskHousekeepingLaundry ManagementGuest LoyaltyRevenue ManagementUpsellingLinen InventoryRoom InspectionCustomer ServiceHotel OperationsStaff SupervisionHealth and Safety StandardsNCG Hospitality

About NCG Hospitality

LinkedInVisit site

Real Estate is our Trade. Hospitality is our Craft.

Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1977
Headquarters
Middleton, Wisconsin
LinkedIn followers
5,694

NCG Hospitality® is a leader in the development, operation and ownership of premier hospitality properties. Established over 45 years ago by our Chairman Dave Lenz, NCG Hospitality has evolved into a successful third-generation, family-owned business. NCG Hospitality proudly owns and operates over 30 properties across multiple states and national brands. We leverage our unparalleled expertise to provide hotel management services, hotel development expertise, and real estate-focused services to property owners and Investors throughout the U.S. We believe attracting, developing, and retaining top talent has and always will be our competitive advantage. With our enduring commitment to provide exceptional service to our guests, we hire the very best individuals who are passionate about hospitality and take genuine pride in their work. At NCG, you’ll enjoy meaningful and rewarding work, real opportunities for career advancement, and a supportive environment that is fun and innovative. We value and support your personal fulfillment in life too, balancing your work life with flexible scheduling, competitive pay and incentives, and a solid benefits package, helping you and your family stay personally and financially healthy. Join our team today!

Offices: 1600 Aspen Commons, Ste 500, Middleton, Wisconsin 53562, US

Hotel Management ServicesHospitality CareersHotel Developmentreal estateand InvestingConstructionHospitalityProject ManagementReal Estate
View all jobs at NCG Hospitality

About NCG Hospitality

LinkedInVisit site

Real Estate is our Trade. Hospitality is our Craft.

Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1977
Headquarters
Middleton, Wisconsin
LinkedIn followers
5,694

NCG Hospitality® is a leader in the development, operation and ownership of premier hospitality properties. Established over 45 years ago by our Chairman Dave Lenz, NCG Hospitality has evolved into a successful third-generation, family-owned business. NCG Hospitality proudly owns and operates over 30 properties across multiple states and national brands. We leverage our unparalleled expertise to provide hotel management services, hotel development expertise, and real estate-focused services to property owners and Investors throughout the U.S. We believe attracting, developing, and retaining top talent has and always will be our competitive advantage. With our enduring commitment to provide exceptional service to our guests, we hire the very best individuals who are passionate about hospitality and take genuine pride in their work. At NCG, you’ll enjoy meaningful and rewarding work, real opportunities for career advancement, and a supportive environment that is fun and innovative. We value and support your personal fulfillment in life too, balancing your work life with flexible scheduling, competitive pay and incentives, and a solid benefits package, helping you and your family stay personally and financially healthy. Join our team today!

Offices: 1600 Aspen Commons, Ste 500, Middleton, Wisconsin 53562, US

Hotel Management ServicesHospitality CareersHotel Developmentreal estateand InvestingConstructionHospitalityProject ManagementReal Estate
View all jobs at NCG Hospitality

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