Sydney, New South Wales, Australia · On-site
NATA is seeking a proactive and customer-focused Helpdesk Specialist to join our ICT team and play a key role in delivering reliable technology support across the organisation. The Information and Communication Technolog…
Skills: Helpdesk support, Troubleshooting, Microsoft Windows, Microsoft 365, Active Directory
Sydney, New South Wales, Australia · On-site
Accreditation Specialist – Mech/NDT The National Association of Testing Authorities, Australia (NATA) is Australia's national accreditation body. We provide independent assurance of the technical competence and integrity…
Skills: Mechanical testing, Non-destructive testing, ISO/IEC 17025, Quality assurance, Auditing
Sydney, New South Wales, Australia • On-site
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The Helpdesk Specialist provides first-line technical support for desktops, applications, and mobile devices while coordinating helpdesk requests to ensure timely resolution. They also manage ICT asset lifecycles, perform system checks, and assist with the procurement and maintenance of ICT hardware and software.
Candidates must have 1–3 years of experience in an IT helpdesk role and a tertiary qualification in Information Technology or a related discipline. Strong troubleshooting skills, proficiency in Microsoft Windows and 365 environments, and excellent communication skills are required.
NATA is seeking a proactive and customer-focused Helpdesk Specialist to join our ICT team and play a key role in delivering reliable technology support across the organisation.
The Information and Communication Technology (ICT) team delivers critical support services across the organisation, ensuring reliable and secure technology systems to support internal operations and staff.
Reporting to the ICT Infrastructure Manager, you will be responsible for providing first-line technical support across desktops, applications, printers, VoIP phones and mobile devices. You will act as a key coordination point for the Helpdesk, ensuring support requests are triaged, resolved efficiently, and delivered in line with agreed service levels.
You will also contribute to the ongoing maintenance of ICT systems, support asset management processes, and assist in identifying opportunities to improve service delivery, including through emerging technologies.
Key Responsibilities:
General support and administration tasks to assist the ICT team, including Helpdesk coordination, documentation updates, and other ad-hoc work as required.
ICT functions including, but not limited to:
Skills and experience
How to apply
Click Apply for Position and submit your Cover Letter and Resume by 4pm 14 August 2026.
To view the job description, please contact [email protected].
About NATA
NATA is a membership based not for profit organisation and has been contributing to the quality of the nation's technical infrastructure and servicing its members since 1947. NATA undertakes accreditation activities that ensure Australian conformance assessment organisations, including laboratories, inspection bodies, calibration services, producers of certified reference materials and proficiency testing scheme providers, have technical competence to carry out specified tasks in accordance with relevant international and Australian standards. NATA's work increases community confidence and trust in the services offered by accredited facilities, mitigates risk, improves tendering success, and facilitates trade.
NATA has approximately 200 staff nationwide with its head office in Sydney and has State offices in mainland State capital cities. A unique feature of NATA's business model is the 3,000 strong volunteers who contribute their deep technical knowledge, highly developed skills, and extensive industry experience to NATA's causes in their respective role as Technical Experts, Committee members, and directors on NATA's Board.
NATA is an equal opportunity employer.
Website: www.nata.com.au
NATA provides assessment, accreditation and training services to laboratories and technical facilities.
The National Association of Testing Authorities, Australia (NATA) is the Australian authority that provides independent assurance of technical competence through a proven network of best practice industry experts for customers who require confidence in the delivery of their products and services. NATA provides assessment, accreditation and training services to laboratories and technical facilities throughout Australia and internationally. Visit our website at www.nata.com.au Find us on: Facebook: National Association of Testing Authorities, Australia Twitter: @NATAAUS Instagram: @nata.aus YouTube: NATA Australia
Offices: 7 Leeds Street, Rhodes, NSW 2138, AU · 2-6 Railway Parade, Camberwell, Victoria 3124, AU · 628 Ipswich Road, Annerley, Queensland 4103, AU · Business Centre, 2A Brodie Hall Drive,, Bentley, Western Australia 6102, AU · 203 Fullarton Rd, Level 1, Eastwood, South Australia 5063, AU
NATA provides assessment, accreditation and training services to laboratories and technical facilities.
The National Association of Testing Authorities, Australia (NATA) is the Australian authority that provides independent assurance of technical competence through a proven network of best practice industry experts for customers who require confidence in the delivery of their products and services. NATA provides assessment, accreditation and training services to laboratories and technical facilities throughout Australia and internationally. Visit our website at www.nata.com.au Find us on: Facebook: National Association of Testing Authorities, Australia Twitter: @NATAAUS Instagram: @nata.aus YouTube: NATA Australia
Offices: 7 Leeds Street, Rhodes, NSW 2138, AU · 2-6 Railway Parade, Camberwell, Victoria 3124, AU · 628 Ipswich Road, Annerley, Queensland 4103, AU · Business Centre, 2A Brodie Hall Drive,, Bentley, Western Australia 6102, AU · 203 Fullarton Rd, Level 1, Eastwood, South Australia 5063, AU
