Arlington, Virginia, United States · Hybrid
$90k–$95k/yr
Description The Senior Manager Technology Operations oversees the daily execution of system processes within a Salesforce-centric production environment. This role ensures effective technology operations, user support an…
Skills: Salesforce Administration, Team Leadership, CRM Configuration, Data Hygiene, Project Management
Arlington, Virginia, United States • Hybrid
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Oversees daily system processes within a Salesforce-centric environment, ensuring effective technology operations and user support. Manages a team of specialists to deliver technical guidance, maintain data hygiene, and align CRM features with business goals.
Requires 2-4 years of supervisory experience in systems management and proficiency in Salesforce Sales Cloud, Service Cloud, and Pardot. Salesforce Administrator or Advanced Administrator certifications are preferred.
Description
The Senior Manager Technology Operations oversees the daily execution of system processes within a Salesforce-centric production environment. This role ensures effective technology operations, user support and training. The Manager collaborates cross-functionally to deliver high-quality support and technical guidance across the organization, leveraging deep expertise in the NAA application ecosystem. Key deliverables include comprehensive documentation of processes, procedures, policies, and application configurations.
This position includes direct supervision of a small team focused on operations and project support. Performance is measured by adherence to service level agreements, achievement of team KPIs, accuracy of documentation, and timely execution of production tasks.
Manage External CRM Support Requests
Leverage CRM to Meet Business Needs Creatively and Effectively
Product Knowledge: Research and Evaluate New Technologies
Manage Data Hygiene Routines (Partner with the Manager, Data Administration)
Manage Team of Technology Operations and Project Specialists
Evaluate and Make Recommendations on Staffing
Requirements
The National Apartment Association (NAA) serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry. As a federation of 139 state and local affiliates, NAA encompasses over 113,000 members representing more than 13.7 million apartment homes. NAA believes that rental housing is a valuable partner in every community that emphasizes integrity, accountability, collaboration, responsibility, inclusivity and innovation. To learn more, visit www.naahq.org.
While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.
Work is regularly performed in a professional office environment and routinely uses standard office equipment.
We Lead the Way Home
The National Apartment Association envisions a world where rental housing is a valued partner in every community. NAA is the leading voice for the rental housing industry and as a trusted partner, valued connector and a powerful advocate, we are committed to serving 153 affiliates, over 82,000 members and the more than 10 million rental housing units they operate globally. NAA provides a wealth of information through advocacy, research, technology, education and strategic partnerships. NAA protects and represents our members' interests with regard to legislative and regulatory issues at the federal government level. NAA monitors legislation and regulations in all 50 states and shares that information with your local and state affiliate staff. The NAA Education Institute offers six nationally recognized designation programs and actively promotes the apartment industry as a viable career choice.
Offices: 4300 Wilson Blvd #800, Arlington, VA 22203, US
We Lead the Way Home
The National Apartment Association envisions a world where rental housing is a valued partner in every community. NAA is the leading voice for the rental housing industry and as a trusted partner, valued connector and a powerful advocate, we are committed to serving 153 affiliates, over 82,000 members and the more than 10 million rental housing units they operate globally. NAA provides a wealth of information through advocacy, research, technology, education and strategic partnerships. NAA protects and represents our members' interests with regard to legislative and regulatory issues at the federal government level. NAA monitors legislation and regulations in all 50 states and shares that information with your local and state affiliate staff. The NAA Education Institute offers six nationally recognized designation programs and actively promotes the apartment industry as a viable career choice.
Offices: 4300 Wilson Blvd #800, Arlington, VA 22203, US
