Calgary, Alberta, Canada · Hybrid
$48k–$52k/yr
Customer Support Representative The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisor…
Skills: Customer service, Customer support, Written communication, Live chat support, Troubleshooting
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The Customer Support Representative will provide frontline support to users via live chat, focusing on account issues, claims, and platform navigation. They will also collaborate with internal teams to resolve inquiries and flag recurring platform issues for analysis.
Candidates should have 1–3 years of customer service experience and strong written communication skills. Proficiency in live chat tools and the ability to manage competing priorities in a fast-paced environment are essential.
Customer Support Representative
The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This role ensures that all users have a smooth and efficient experience using the myHSA platform, with a strong emphasis on accurate information, timely resolution, and a positive tone.
CSRs are our go-to for handling high volumes of transactional support, troubleshooting account issues, and ensuring users feel heard and supported - without needing to pick up the phone.
This is a flexible hybrid role, with in-office work days required in our Calgary office.
Key Responsibilities
Skills & Qualifications
What You’ll Gain
As part of a growing benefits platform, you’ll play a direct role in shaping experiences used by businesses across Canada, with opportunity to learn, develop, and grow.
We support you with a comprehensive benefits package, including health, dental, vision, and spending accounts. Our vacation policy scales with your time at the company, starting at two and a half weeks and growing to four weeks of PTO after three years. You’ll have regular one-on-one check-ins, clear performance management, and open feedback so you always know how you can grow.
Our 17th Ave office is bright, recently re-decorated, and stocked with good coffee, a drink fridge, snacks, and friendly people that make coming to work enjoyable.
How to Apply
Finding the right fit for this role is important to us, and your application is your chance to show us who you are: your voice, your attention to detail, and your excitement about joining the team.
Build Better Benefits.
myHSA is Canada’s advisor-first benefits platform, built to be human. We solve problems traditional carriers can’t — and help you look great. We’re here to make great benefits possible for every Canadian business.
Offices: 933 17 Ave SW, Calgary, Alberta T2T 5R6, CA
Build Better Benefits.
myHSA is Canada’s advisor-first benefits platform, built to be human. We solve problems traditional carriers can’t — and help you look great. We’re here to make great benefits possible for every Canadian business.
Offices: 933 17 Ave SW, Calgary, Alberta T2T 5R6, CA
