Philadelphia, Pennsylvania, United States · Remote Solely
$48k–$58k/yr
We’re Hiring: Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce expectations shift towa…
Skills: Customer Support, Problem Solving, Professional Communication, Empathy, Attention To Detail
Pennsylvania, United States · Remote OK
$120k–$130k/yr
Read This First This is a founding sales seat. We've spent ten years building something that works. Near-100% client retention. A profitable business serving nonprofit health systems, universities, and government agencie…
Skills: Enterprise Sales, Pipeline Management, Cold Outreach, B2B Sales, Relationship Building
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Respond to client inquiries across multiple channels to help borrowers navigate education assistance and loan forgiveness programs. Document all interactions in the CRM and collaborate with teams to improve operational workflows.
Seeking a process-driven individual with strong communication skills and high empathy for those facing financial stress. Must be a quick learner capable of following structured workflows and maintaining high attention to detail.
PeopleJoy provides managed education benefits software for employers committed to their people and their purpose.
As workforce expectations shift toward personalization, continuous skilling, and community, PeopleJoy helps employers meet the moment. We deliver education and student loan benefits as a fully managed service that drives real impact for employees and employers alike.
Our culture is what makes PeopleJoy a great place to do meaningful work. We come from diverse backgrounds and experiences, but we’re united by a shared drive to help others and improve lives.
We:
Here, you’ll find purpose, ownership, and a team that values progress over perfection.
Our values shape our vision, products, culture, and customer success:
Do Right by Others
Have people’s backs. Be someone others can rely on.
Improve Every Time
We don’t do the same work the same way twice. We constantly streamline, simplify, and automate so each iteration is faster and better.
Be All-In — and Be Honest
We act in the best interest of PeopleJoy’s mission and long-term success. We show up fully, take responsibility, and raise our hands early if something feels out of alignment.
Win Together
We prioritize team success over individual comfort, take feedback with humility, and step into whatever role helps the team win today.
Grit
We commit to long-term goals with resilience and discipline, pushing through obstacles even when progress feels slow.
We’re seeking a customer-obsessed problem solver with strong communication skills to support our clients and their employees. Customer Support Representatives are the backbone of PeopleJoy, playing a critical role in helping employees navigate education assistance programs during some of the most complex and financially stressful moments of their lives.
As a CSR, you’ll guide borrowers across multiple service lines—including loan forgiveness, tuition assistance, student loan repayment assistance, and refinancing—ensuring they receive clear, accurate, and empathetic support at every step. You’ll follow documented workflows, maintain detailed case notes, and help borrowers achieve outcomes that can be truly life-changing.
This is not a generic call center role. It requires strong attention to detail, excellent communication, and the discipline to operate within structured, high-impact processes.
You’re succeeding when:
If this sounds like a role where you’d thrive and make a meaningful impact, we’d love to hear from you.
PeopleJoy helps employers attract and retain top talent with student loan assistance and education benefits.
PeopleJoy helps HR leaders attract and retain top talent with turnkey student loan and education benefits. Our solutions include: Student loan repayment assistance Public Service Loan Forgiveness (PSLF) support Tuition reimbursement optimization College financial planning Student loan refinancing options We manage the entire process—from employee coaching to compliance, payment processing, and ROI reporting—so your team delivers high-impact financial wellness without the administrative burden. We also connect employers with university partners to offer discounted tuition, upskilling, reskilling, and curated learning pathways that support workforce development and retention. Whether helping employees reduce monthly payments, eliminate debt through PSLF, or plan their child’s education, PeopleJoy turns student debt into a competitive advantage.
Offices: 3675 Market St, Suite 200, Philadelphia, Pennsylvania 19104, US
PeopleJoy helps employers attract and retain top talent with student loan assistance and education benefits.
PeopleJoy helps HR leaders attract and retain top talent with turnkey student loan and education benefits. Our solutions include: Student loan repayment assistance Public Service Loan Forgiveness (PSLF) support Tuition reimbursement optimization College financial planning Student loan refinancing options We manage the entire process—from employee coaching to compliance, payment processing, and ROI reporting—so your team delivers high-impact financial wellness without the administrative burden. We also connect employers with university partners to offer discounted tuition, upskilling, reskilling, and curated learning pathways that support workforce development and retention. Whether helping employees reduce monthly payments, eliminate debt through PSLF, or plan their child’s education, PeopleJoy turns student debt into a competitive advantage.
Offices: 3675 Market St, Suite 200, Philadelphia, Pennsylvania 19104, US
