Orangeburg, South Carolina, United States · On-site
Entry level$133M raised
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Skills: Patient Scheduling, Referral Management, Call Center Operations, Patient Triage, Data Collection
Charleston, South Carolina, United States · On-site
Mid level$133M raised
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UNIV - Senior Compensation Consultant - Human Resources
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$80k–$143k/yr
Senior$133M raised
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Charleston, South Carolina, United States · On-site
Mid level$133M raised
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Charleston, South Carolina, United States · On-site
Senior$133M raised
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Charleston, South Carolina, United States · On-site
Mid level$133M raised
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Charleston, South Carolina, United States · On-site
Entry level$133M raised
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Charleston, South Carolina, United States · On-site
Entry level$133M raised
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Certified Surgical Technologist (CST) MUSC Black River Operating Room - PRN
United States · On-site
Mid level$133M raised
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Entry level$133M raised
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Registered Nurse (RN) MUSC Black River Operating Room - PRN
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Mid level$133M raised
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Charleston, South Carolina, United States · On-site
Entry level$133M raised
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Patient Care Technician - ART 4E Cardiothoracic Stepdown Unit
Charleston, South Carolina, United States · On-site
Entry level$133M raised
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Skills: Patient Care, Basic Life Support, Patient Transfer, Clinical Support, Vital Signs Monitoring
Charleston, South Carolina, United States · On-site
Entry level$133M raised
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Skills: Patient Care, Basic Life Support, Patient Transfer, Clinical Support, Vital Signs Monitoring
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Full-time
high school
Posted 46d ago
~40 hrs/week
Responsibilities
Acts as the primary point of contact for patients and physicians to facilitate medical referrals and schedule appointments across various specialties. Responsibilities include triaging calls, collecting accurate patient demographics and insurance information, and ensuring efficient clinic operations.
Requirements
Requires a high school diploma or equivalent with 0-6 months of experience. Candidates must be able to meet demanding physical requirements, including standing, sitting, and lifting up to 50 lbs.
Full job description
Job Description Summary
Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC005114 ORBG - Patient Access Center
Pay Rate Type
Hourly
Pay Grade
Health-20
Scheduled Weekly Hours
40
Work Shift
Day (United States of America)
Job Description
The Referral Management Specialist reports to the Manager, Call Center Operations. Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role triages patient calls according to established algorithms, answers questions, resolves issues and refers to appropriate clinical team for clinical issues as appropriate. This position performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information. This role performs activities to ensure effective operations of the clinics, while enhancing the revenue cycle and providing the highest level of customer service.
Additional Job Description
Education: High School Degree or Equivalent
Work Experience: 0-6months
Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) Ability to maintain good olfactory sensory function. (Continuous) (Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
As the health care system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality and safest patient care while educating and training generations of outstanding health care providers and leaders to serve the people of South Carolina and beyond.
In 2025, for the 11th consecutive year, U.S. News & World Report named MUSC Health the No. 1 hospital in South Carolina. To learn more about clinical patient services, visit muschealth.org.
Offices: 171 Ashley Ave, Charleston, South Carolina 29425, US · 1 Medical Park Dr, Chester, South Carolina 29706, US · 805 Pamplico Hwy, Florence, South Carolina 29505, US · 800 W Meeting St, Lancaster, South Carolina 29720, US · 2829 E Highway 76, Mullins, South Carolina 29574, US
Health careAcademic Medical CenterCommunity HealthHealth care researchHealth care innovationMedical science centerMedical SchoolAcademic Medical SystemRegional medical centerSpecialized health care
As the health care system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality and safest patient care while educating and training generations of outstanding health care providers and leaders to serve the people of South Carolina and beyond.
In 2025, for the 11th consecutive year, U.S. News & World Report named MUSC Health the No. 1 hospital in South Carolina. To learn more about clinical patient services, visit muschealth.org.
Offices: 171 Ashley Ave, Charleston, South Carolina 29425, US · 1 Medical Park Dr, Chester, South Carolina 29706, US · 805 Pamplico Hwy, Florence, South Carolina 29505, US · 800 W Meeting St, Lancaster, South Carolina 29720, US · 2829 E Highway 76, Mullins, South Carolina 29574, US
Health careAcademic Medical CenterCommunity HealthHealth care researchHealth care innovationMedical science centerMedical SchoolAcademic Medical SystemRegional medical centerSpecialized health care