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Westmorland and Furness, England, United Kingdom · On-site
Entry level
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Full-time
Discretionary Bonus Pay, Colleague Discount, Sick Pay, Enhanced Family Friend Benefits, Life Assurance, Funded Qualifications
Posted 15d ago
Apply by Aug 11
~40 hrs/week
Responsibilities
Responsible for greeting customers, processing orders, and preparing barista-quality drinks and food. Ensures the store remains clean and welcoming while maintaining brand standards and product availability.
Requirements
Seeking an enthusiastic and friendly individual who can thrive in both fast-paced and quiet environments. Candidates must be adaptable, self-motivated, and capable of delivering exceptional customer service.
Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering Costa’s finest quality coffee and exceptional customer service as we transform the UK’s rest stop experience.
What we offer our Baristas:
Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
Up to 60% colleague discount across our franchise partner brands
Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
Fantastic development opportunities including funded qualifications
Weekly Pay
What you’ll be doing as a Barista:
Greeting customers with a warm and friendly welcome
Processing orders and requests in a timely and efficient manner
Producing a range of toasties and barista quality drinks throughout the day
Delivering our brand standards to a level our customers have come to expect
Resolving challenges and enquiries with a customer centric mindset
Replenishing displays to provide maximum product availability
Ensuring your workspace and store is kept clean, tidy and welcoming
Working with colleagues to deliver a culture of togetherness and teamwork
Leaving our customers with a memorable experience worth coming back for
Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Disclaimers:
Hourly rates of pay may differ for under 18’s
Please note this role internally is known as Customer Service Assistant
*Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
The Sunday Times Top 10 Best Places to Work 2024, 2025 & 2026 🤩
We are the UK’s leader in motorway service areas. We have 70 locations throughout the country, with 6,000 staff dedicated to customer satisfaction.
Each of our service areas is a massive business in its own right. Under one roof we boast the likes of big brand retail outlets, including Marks & Spencer Food stores, WH Smith, Burger King, Costa Coffee, Greggs, West Cornwall Pasty, Pret, KFC, Chopstix and BP.
Moto people look after everyone who eats, drinks and shops with us. They also do their utmost to make sure that all our customers’ hit the road feeling in a good frame of mind.
We aim to be the nation’s favourite break when travelling by delivering great brands and exceptional service to every customer. We continually strive to improve our operations and to create a rewarding working environment for our employees whilst delivering superior returns for our shareholders.
Since Moto became the newest name in the motorway service area business back in 2001, we’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we’re so eager to take your feedback on board and act on it. We want you to unwind with us and leave feeling refreshed and ready to hit the road. That’s our mission!
The Sunday Times Top 10 Best Places to Work 2024, 2025 & 2026 🤩
We are the UK’s leader in motorway service areas. We have 70 locations throughout the country, with 6,000 staff dedicated to customer satisfaction.
Each of our service areas is a massive business in its own right. Under one roof we boast the likes of big brand retail outlets, including Marks & Spencer Food stores, WH Smith, Burger King, Costa Coffee, Greggs, West Cornwall Pasty, Pret, KFC, Chopstix and BP.
Moto people look after everyone who eats, drinks and shops with us. They also do their utmost to make sure that all our customers’ hit the road feeling in a good frame of mind.
We aim to be the nation’s favourite break when travelling by delivering great brands and exceptional service to every customer. We continually strive to improve our operations and to create a rewarding working environment for our employees whilst delivering superior returns for our shareholders.
Since Moto became the newest name in the motorway service area business back in 2001, we’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we’re so eager to take your feedback on board and act on it. We want you to unwind with us and leave feeling refreshed and ready to hit the road. That’s our mission!