Munich, Bavaria, Germany · Hybrid
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist,…
Skills: Customer Success Management, AI Implementation, Technical Account Management, Workflow Optimization, SaaS Deployment
Tel Aviv, Tel Aviv, Israel · Hybrid
About monday.com: monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI do…
Skills: Machine Learning, Artificial Intelligence, Python, SQL, Causal Inference
Tel Aviv, Tel Aviv, Israel · Hybrid
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B…
Skills: Product Management, AI Strategy, SaaS, Machine Learning, Large Language Models
London, England, United Kingdom · Hybrid
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist,…
Skills: SQL, Data Modeling, Looker, Tableau, Power BI
Tel Aviv, Tel Aviv, Israel · Hybrid
monday.com is a global AI-driven work platform used by 250,000+ customers to run operational work, build business processes, and create custom solutions at scale. Our product has evolved into an AI Work Platform: autonom…
Skills: Product Strategy, UX Design, AI Product Management, LLM Workflows, Human-Agent Collaboration
Paris, Ile-de-France, France · Hybrid
monday.com is building the AI work platform that not only helps manage and orchestrate work, but also does the work for you. Over 250,000 customers across departments worldwide use monday.com to bring people, workflows, …
Skills: SaaS Sales, Channel Partner Management, Strategic Account Management, Pipeline Management, Forecasting
Singapore, Singapore · Hybrid
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist,…
Skills: Enterprise SaaS Sales, Upselling, Cross-selling, CRM Expertise, Contract Negotiation
Atlanta, Georgia, United States · Hybrid
$119k–$140k/yr
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B…
Skills: B2B SaaS Customer Success, Technical Account Management, Implementation Consulting, API Knowledge, Integration Troubleshooting
Atlanta, Georgia, United States · Hybrid
$100k–$130k/yr
About monday.com monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doe…
Skills: B2B SaaS Sales, Account Management, Upselling, Cross-selling, Expansion Strategy
Singapore, Singapore · Hybrid
About monday.com monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doe…
Skills: TypeScript, Node.js, React, Full-stack Development, Solution Architecture
Denver, Colorado, United States · Hybrid
$102k–$129k/yr
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B…
Skills: B2B SaaS Customer Success, Technical Account Management, Implementation Consulting, API Knowledge, Integration Troubleshooting
Tel Aviv, Tel Aviv, Israel · Hybrid
About monday.com monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doe…
Skills: AWS, Kubernetes, ArgoCD, Terraform, CDKTF
Tel Aviv, Tel Aviv, Israel · Hybrid
monday.com is the AI work platform powering the most ambitious teams. Over 250,000 customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just ass…
Skills: Go-To-Market Strategy, Product Marketing, AI Tool Proficiency, Content Creation, Sales Enablement
New York, New York, United States · Hybrid
$100k–$130k/yr
About monday.com monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doe…
Skills: B2B SaaS Sales, Account Management, Upselling, Cross-selling, Expansion Strategy
Tel Aviv, Tel Aviv, Israel · Hybrid
We are monday.com, a global AI-driven work platform used by 250,000+ customers to reimagine how teams build operational processes, execute work, and create custom business solutions at scale. Our product suite has evolve…
Skills: Product Management, AI Strategy, User Experience Design, Qualitative Research, A/B Testing
Paris, Ile-de-France, France · Hybrid
As an Outbound SDR (Sales Development Representative) you’ll play a pivotal role in generating qualified leads and building a robust pipeline for our sales team. You’ll be responsible for proactively reaching out to idea…
Skills: Outbound Sales, Lead Generation, Prospecting, Discovery Calls, CRM Management
Warsaw, Masovian Voivodeship, Poland · Hybrid
$44k–$54k/mo
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B…
Skills: Node.js, TypeScript, AWS, SQS, SNS
Denver, Colorado, United States · Hybrid
$119k–$140k/yr
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B…
Skills: B2B SaaS Customer Success, Technical Account Management, Implementation Consulting, API Knowledge, Integration Troubleshooting
Tel Aviv, Tel Aviv, Israel · On-site
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B…
Skills: Product Management, Generative AI, Prompt Engineering, AI UX Patterns, No-code Platforms
New York, New York, United States · Hybrid
$130k–$160k/yr
About monday.com monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doe…
Skills: Partner Marketing, Go-To-Market Strategy, Budget Management, MDF Allocation, Event Management
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Act as a technical advisor to help enterprise customers build, optimize, and scale AI-powered workflows on the monday.com platform. Drive retention and growth by managing a portfolio of accounts, conducting platform audits, and bridging the gap between business goals and technical outcomes.
Requires 5+ years of experience in a technical Customer Success or client-facing SaaS role with a proven track record of software implementation. Must be fluent in German and English and possess a strong passion for AI tools and enterprise business operations.
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
Our Munich team is growing, and we are looking for an experienced Customer Success Manager to join us!
As a CSM at monday.com, you will be a product master and trusted technical advisor, helping our customers build, optimise and scale their workflows. You’ll focus on the practical application of our platform, directly improving how customers work every day, including how they adopt and operationalise monday.com’s growing suite of AI capabilities.
You’ll have a strong impact on our customers’ success by:
Being a product and AI expert - master the technical aspects of our platform, including AI features, agents, and automations, to help enterprise customers solve complex business cases and define their unique setup with monday.com.
Operating AI-first - personally use AI tools to maximise your own efficiency every day: prepare for customer conversations using AI-generated research and account insights, automate routine tasks, and model the same AI-first working practices you help customers adopt.
Driving technical hands-on implementation - work directly with customers to set up and deploy new use cases, including AI-powered workflows, that solve real business challenges. You discover, plan and build things, not just recommend them.
Leading AI & Workflow Enablement - lead architecture reviews to ensure scale, performance, and alignment with customer goals, and lead governance initiatives around AI and workflow orchestration.
Demonstrating value - clearly articulate the value of new and existing use cases, connecting their benefits directly to the customer’s business goals. Help customers see the ROI of monday.com’s AI capabilities in terms that resonate at every level of their organisation.
Optimising customer workflows - help customers improve their existing processes on the platform, identifying where AI automations and agents can increase efficiency, reduce manual work, drive deeper adoption and grow value. Conduct platform audits, share best practices, and document success criteria to drive performance, resiliency, and alignment to business outcomes.
Acting as a trusted technical advisor - engage in strategic c-suite level conversations, helping customers prioritise and unblock technical challenges throughout their lifecycle with monday.com.
Acting as the Voice of the Customer - collect and share customer feedback, including on AI feature adoption and gaps, with our product and engineering teams to help inform future development.
Ensuring retention and growth across your book - proactively manage your portfolio to ensure long-term customer satisfaction, successful renewals and ARR growth. Building the kind of operational dependency that makes renewal conversations straightforward.
Proactively addressing risks - identify and mitigate potential churn risks by ensuring customers are consistently deriving value from the platform and monitoring data signals across your portfolio.
5+ years of experience as a Customer Success Manager, Technical Customer Success or similar client-facing, hands-on role at a SaaS company.
Proven track record of implementing and configuring software solutions for clients, including hands-on platform deployment and architecture.
A passion for technology and AI, with the ability to quickly learn and master new products, including hands-on experience with AI tools in your day-to-day work.
Demonstrated ability to lead technical governance initiatives and platform audits, sharing best practices to drive performance, resiliency, and deeper adoption.
Experience engaging in strategic technical conversations with senior stakeholders (c-suite level), acting as a trusted advisor who can bridge business and technical outcomes.
Strong analytical skills with the ability to diagnose issues, interpret data, and provide practical solutions.
A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment.
Strong understanding of how enterprise businesses operate and how they integrate software tools.
Exceptional communication and interpersonal skills, with a talent for building strong relationships across a variety of internal and external stakeholders.
Experience building and executing account plans to drive adoption and ensure long-term customer success.
Experience working in a global team for an international company.
Fluency in German and English is a must.
Bonus points for fluency in French.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Outpace everyone with the best AI work platform. Exponential execution that scales your business impact.
Outpace everyone with the best AI work platform. monday.com brings people, workflows, and AI agents together on one platform, so teams can plan, execute, and deliver with exponential impact. monday sidekick is the digital worker that thinks with you, creates for you, and moves work forward. monday vibe lets you build custom business software in minutes. AI Blocks and AI Workflows automate everything at scale. And monday agents multiply your team's capacity: an always-on AI workforce that handles specialized tasks across every department. From work management to CRM, dev, service, and campaigns, it all runs on one connected, context-aware platform. Trusted by 250,000+ customers, including over 60% of the Fortune 500, across 200+ countries. monday.com has offices in Tel Aviv, New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo.
Offices: 6 Yitzhak Sadeh St, 13 Floor, Tel Aviv, Israel 6777506, IL · 225 Park Ave S, New York, NY 10003, US · 64 York St, Sydney, NSW 2000 , AU · 20 Rathbone Place, West End, England W1T 1HY, GB · 180 Flinders St, Melbourne, Victoria 3000, AU
Outpace everyone with the best AI work platform. Exponential execution that scales your business impact.
Outpace everyone with the best AI work platform. monday.com brings people, workflows, and AI agents together on one platform, so teams can plan, execute, and deliver with exponential impact. monday sidekick is the digital worker that thinks with you, creates for you, and moves work forward. monday vibe lets you build custom business software in minutes. AI Blocks and AI Workflows automate everything at scale. And monday agents multiply your team's capacity: an always-on AI workforce that handles specialized tasks across every department. From work management to CRM, dev, service, and campaigns, it all runs on one connected, context-aware platform. Trusted by 250,000+ customers, including over 60% of the Fortune 500, across 200+ countries. monday.com has offices in Tel Aviv, New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo.
Offices: 6 Yitzhak Sadeh St, 13 Floor, Tel Aviv, Israel 6777506, IL · 225 Park Ave S, New York, NY 10003, US · 64 York St, Sydney, NSW 2000 , AU · 20 Rathbone Place, West End, England W1T 1HY, GB · 180 Flinders St, Melbourne, Victoria 3000, AU
