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MOKB Presents logoMOKB Presents

GUEST SERVICES/SECURITY: HI-FI & HI-FI ANNEX (SEASONAL)

Indianapolis, Indiana, United States · On-site

$14/hr–$16/hr

Entry level

<p dir="ltr">HI-FI is a live music and special events venue located in the Fountain Square District of Indianapolis, IN. HI-FI presents national, regional and local concerts 6 nights per week. </p><p dir="ltr"><br></p><p…

Skills: Crowd Control, Customer Service, De-escalation, Security Screening, Leadership

MOKB Presents logo

GUEST SERVICES/SECURITY: HI-FI & HI-FI ANNEX (SEASONAL)

MOKB Presents

Indianapolis, Indiana, United States • On-site

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Entry level

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  • $14/hr–$16/hr
  • Other
  • high school
  • Posted 13d ago
  • ~40 hrs/week

Responsibilities

Ensure the safety of guests, artists, and staff through security screenings, ID verification, and crowd control. Handle venue setup, cleaning, and guest interactions to maintain a positive experience.

Requirements

Candidates must be at least 18 years old with a high school diploma and preferably one year of experience in security or customer service. Must be able to stand for long periods and work in loud, high-energy environments.

Full job description

HI-FI is a live music and special events venue located in the Fountain Square District of Indianapolis, IN.  HI-FI presents national, regional and local concerts 6 nights per week. 


Job Description


Position: Guest Services + Security (Seasonal Position / April - October)
Schedule: Nights, Weekends, Select Holidays
Type: Part Time to Full Time | 2-4 Nights Per Week (Event Based, Seasonal April - October)

Compensation: $14.00-$16.00 per hour based on prior experience.  Eligible for increase after 1 year of employment.

Venues: HI-FI (400 capacity, indoor venue) + HI-FI Annex (950 capacity, outdoor/seasonal venue)


Our Guest Services / Security Team prides themselves on the safety of our customers, artists, and staff. This role requires a unique skill set of crowd control and customer service. The ideal candidate must have passion for live music, patience under pressure and a protective instinct. To join our team you must be hard-working and dependable. Our Guest Services / Security team interacts with our guests from the minute they walk in the door until they leave our facility.  As such, customer service and leadership are two important qualities we look for in this position. This position reports to the Show Lead and General Manager. 


This role also provides an entry point to future opportunities within our companies.  


Responsibilities

  • Ticket scanning & promotional material distribution
  • ID Checking for age verification and wristbanding
  • Pre and post-show room setup, venue cleaning, and general labor
  • Administer security screenings for guests prior to entering the venue
  • Monitoring access points for artist / staff only areas and screening for credentials
  • Interact with customers and answer questions as needed
  • Monitoring of the health & safety of all guests in attendance
  • Crowd control
  • De-escalate stressful or volatile interactions
  • Ensure customers leave with a positive experience

Qualifications

  • High School diploma or equivalent
  • Must be 18 years of age or older
  • A minimum 1 year of guest services, customer service, or security related experience is preferred
  • Ability to walk/stand for extended periods of time
  • Ability to handle loud & sometimes crowded/high energy environments 

Skills Required

  • Patience
  • Good communicator
  • Positive, outgoing personality
  • Excel at negotiations
  • Calm under pressure

Work Environment

Entertainment venue with live music

Atmosphere ranges from loud and high energy to quiet and eclectic


Notice: Company will conduct a background check on any applicant prior to offering an employment opportunity.

If you are interested in applying, please submit your application through his employment portal.  


HI-FI is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ethnic or national origin, or any other status protected by State and Federal Law.

Related keywords

Live MusicEvent SecurityGuest ServicesCrowd ControlID VerificationVenue OperationsSecurity ScreeningDe-escalationHospitalitySeasonal Work

About MOKB Presents

LinkedInVisit site
Industry
Musicians
Company size
2-10 employees
Founded
2008
Headquarters
Indianapolis, IN
LinkedIn followers
483

Indianapolis-based concert, event management and special events company. MOKB Presents produces over 500 music, culinary and beer events each year in the Midwest. In addition to concerts at HI-FI, The Vogue, White Rabbit Cabaret, Old National Center, Buskirk-Chumley and Garfield Park; MOKB Presents co-founded Return of the Mac - Mac & Cheese Festival in 2016. MOKB Presents also event services including event management, ticketing, event production, sponsorship sales & activation, logistics, talent buying and vendor management. Learn more at www.mokbpresents.com.

Offices: 1043 Virginia Ave, Suite 217, Indianapolis, IN 46203, US

Live MusicConcertsEvent ProductionMarketingSponsorshipTicketingTicketingVendor SourcingArtist DevelopmentReturn of the Mac
View all jobs at MOKB Presents

About MOKB Presents

LinkedInVisit site
Industry
Musicians
Company size
2-10 employees
Founded
2008
Headquarters
Indianapolis, IN
LinkedIn followers
483

Indianapolis-based concert, event management and special events company. MOKB Presents produces over 500 music, culinary and beer events each year in the Midwest. In addition to concerts at HI-FI, The Vogue, White Rabbit Cabaret, Old National Center, Buskirk-Chumley and Garfield Park; MOKB Presents co-founded Return of the Mac - Mac & Cheese Festival in 2016. MOKB Presents also event services including event management, ticketing, event production, sponsorship sales & activation, logistics, talent buying and vendor management. Learn more at www.mokbpresents.com.

Offices: 1043 Virginia Ave, Suite 217, Indianapolis, IN 46203, US

Live MusicConcertsEvent ProductionMarketingSponsorshipTicketingTicketingVendor SourcingArtist DevelopmentReturn of the Mac
View all jobs at MOKB Presents

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