Montreal, Quebec, Canada · On-site
$19/hr–$21/hr
Customer Excellence Specialist This posting is for the purpose of creating a candidate pool for future opportunities. There is no current vacancy for this position. Qualified candidates may be contacted should a suitable…
Skills: Customer Service, Bilingual English and French, Microsoft Office, Problem Solving, Time Management
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The Specialist manages daily interactive needs for external clients and internal stakeholders, acting as a critical liaison for issue resolution. They provide high-level support for specialized verification services and collaborate with sales and production teams to ensure client satisfaction.
Candidates must have a high school diploma and 2 to 5 years of customer service experience. Fluency in both English and French is required, along with proficiency in Microsoft Office applications.
This posting is for the purpose of creating a candidate pool for future opportunities. There is no current vacancy for this position. Qualified candidates may be contacted should a suitable opportunity arise.
Reporting to the Manager of Customer Excellence, the Customer Excellence Specialist is responsible for managing the daily interactive needs of both external clients and internal stakeholders. In this role, the Specialist acts as a critical liaison, ensuring effective communication and resolution of any concerns or issues that may arise. This position plays a key role in maintaining the seamless operation of the division, providing high-level support to clients, external applicants, and various internal teams.
In addition to these primary responsibilities, the Customer Excellence Specialist is expected to acquire cross-functional expertise by training in other essential areas, such as order intake and service processing. The range of services handled includes, but is not limited to, criminal and civil record checks, credit checks, driving record verification, bankruptcy assessments, international security screenings, and other specialized services provided by the company. The Specialist must demonstrate a thorough understanding of these services and ensure that all tasks are completed with precision, efficiency, and adherence to company standards.
The Customer Excellence Specialist shall:
Knowledge and Education
Experience, Skills and Abilities
Clarity in a Complex World
Knowledge is power. With over 100 years of experience, Mintz Global Screening is recognized as the most trusted and leading Canadian provider of background screening solutions. Customers rely on our professional teams to provide them with vital information to make informed business decisions on a candidate’s suitability or risk level. Our bilingual specialists are highly trained and adept at finding the information necessary to manage your risks and avoid losses. You can count on our consultative approach for a solution tailored to your business needs.
Offices: 700 Boulevard René-Lévesque O, Suite 201, Québec, Quebec H3B 1X8, CA · 305 Milner Avenue, Toronto, Ontario M1B 3V4, CA
Clarity in a Complex World
Knowledge is power. With over 100 years of experience, Mintz Global Screening is recognized as the most trusted and leading Canadian provider of background screening solutions. Customers rely on our professional teams to provide them with vital information to make informed business decisions on a candidate’s suitability or risk level. Our bilingual specialists are highly trained and adept at finding the information necessary to manage your risks and avoid losses. You can count on our consultative approach for a solution tailored to your business needs.
Offices: 700 Boulevard René-Lévesque O, Suite 201, Québec, Quebec H3B 1X8, CA · 305 Milner Avenue, Toronto, Ontario M1B 3V4, CA
