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Guest Service Representative (Thai - English speaking)
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Guest Service Representative (Thai - English Speaking) - Khaolak based
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Full-time
Posted 38d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
Engage with visitors at designated locations to identify potential owners and persuade them to attend Preview Presentations. Provide high-quality customer service and manage the administrative tasks associated with tour bookings.
Requirements
Candidates must be fluent in English and Thai with the confidence to initiate conversations with diverse global customers. Success is measured by the ability to meet targets for qualified tours and maintain 5-star operational standards.
Full job description
Job Location:
MiVC Phuket Preview Centre
Minor Vacation Club is a vacation ownership programme offering Points Owners flexible access to a diverse portfolio of holiday destinations and experiences worldwide. Through a points-based model, members can enjoy stays at Club Resorts in key leisure destinations, as well as access to thousands of affiliated resorts and hotels globally through partnerships with leading hospitality brands and timeshare exchanges.
Beyond accommodation, Minor Vacation Club curates a wide range of lifestyle experiences — including dining, leisure, and family-friendly activities — designed to enrich every holiday. Operating under the Minor Vacations umbrella, the Club represents an evolved approach to vacation ownership, focused on greater choice, flexibility, and long-term value for its global community of Points Owners. If you are passionate about creating exceptional experiences and building lasting relationships, Minor Vacation Club is a team with real purpose and ambition.
As a Guest Service Representative (GSR), you will be assigned to certain locations, where you will approach and engage with visitors and/or customers. You will use this conversation as an opportunity to determine if they qualify to be potential owners, and if so, you will persuade them to attend Preview Presentations by promoting Anantara Vacation Club (AVC) as well as offering available incentives.
Key Responsibilities
Be the face of the company in the marketplace at designated work locations.
Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
Understand AVC’s Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
Complete necessary paperwork for tour bookings generated during your designated shift.
Call your booked guests the night prior to their preview date to confirm their attendance if required.
Ensure sufficient collateral is in good condition and working order. • Ensure your work location is neat and tidy.
Attend scheduled team meetings.
Phone Marketing Administration with tour bookings generated during your designated shift.
Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
Support the company’s marketing strategies.
Set and review performance goals weekly, monthly, and YTD.
Respect and interact with your colleagues to maintain a ‘one team’ ethos.
Demonstrate a full understanding of AVC’s culture and processes.
Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
Perform other duties as assigned, which may include business travel.
Qualifications
Key Performance Indicators:
Performance reviews will be conducted on a regular basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:
Achieving budget requirements in relation to qualified tours, leads and package sales.
Level of spoken English, and other targeted languages as required.
Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
Self motivation and focus on meeting targets.
Maintaining associate satisfaction with their role through motivation & morale building.
Ability to work well in a 5-star environment, ensuring that AVC operational standards are met in relation to Team Values and Goals in dealing with internal and external contacts of AVC.
Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
Demonstrating willingness to always improve knowledge
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Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.
Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys.
#MinorHotels
Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.
Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys.
#MinorHotels