Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sans…
Skills: Customer Service, Guest Relations, Hotel Reservation Systems, Microsoft Office, Upselling
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sans…
Skills: Leadership, Team Supervision, Customer Service, Guest Relations, Interpersonal Communication
Bangkok, Thailand · On-site
Job Location: THE PIZZA-JAS WANGHIN Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans…
Skills: Food Preparation, Cooking, Kitchen Hygiene, Food Safety, Quality Control
Bangkok, Thailand · On-site
Job Location: SWENSEN'S-LOTUS SUKHUMVIT 50 Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfoli…
Skills: Customer Service, Food Preparation, Hygiene Standards, Inventory Management, Order Taking
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sans…
Skills: Customer Service, Interpersonal Skills, Verbal Communication, Reservation Management, POS Software
Thanyaburi, Pathum Thani, Thailand · On-site
Job Location: THE PIZZA-RANGSIT MARKET Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio sp…
Skills: Food Preparation, Cooking, Kitchen Equipment Maintenance, Food Quality Control, Food Safety & Hygiene
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sans…
Skills: Pizza Dough Preparation, Fermentation, Proofing, Baking Techniques, Pizza Oven Operation
Samut Prakan, Samut Prakan, Thailand · On-site
Job Location: SIZZLER-MEGA BANGNA Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans a…
Skills: Customer Service, Sales Promotion, Food Quality Control, Hygiene Standards, Communication
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sans…
Skills: Food & Beverage Operation, Guest Satisfaction, Team Leadership, Staff Training, Sanitation Standards
Thanyaburi, Pathum Thani, Thailand · On-site
Job Location: DAIRY QUEEN-FUTURE PARK RANGSIT, FLOOR BF Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries.…
Skills: Customer Service, Sales Promotion, Food Quality Control, Hygiene Standards, Communication
Pathum Thani Town Municipality, Thailand · On-site
Job Location: Navanakorn Industrial Estate Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfoli…
Skills: Quality Assurance, Food Safety, Line Inspection
Nakhon Ratchasima City Municipality, Thailand · On-site
Job Location: THE PIZZA-JOMSURANG Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans a…
Skills: Customer Service, Upselling, Food Quality Control, Hygiene Standards, Communication
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sans…
Skills: Food Preparation, Cooking Techniques, HACCP, Knife Skills, Kitchen Equipment Operation
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sans…
Skills: Pastry Production, Bakery Production, Recipe Execution, Portion Control, HACCP
Chon Buri, Chonburi, Thailand · On-site
Job Location: SWENSEN'S-CENTRAL PATTAYA BEACH Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portf…
Skills: Customer Service, Upselling, Food Quality Control, Hygiene Standards, Communication
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sans…
Skills: Cake Decorating, Piping, Glazing, Dessert Plating, Baking Techniques
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sans…
Skills: Food Preparation, Cooking Techniques, Food Presentation, HACCP, Food Safety
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sans…
Skills: Preventative Maintenance, Budget Management, Project Management, Electrical Engineering, Mechanical Engineering
Alexandra Headland, Queensland, Australia · On-site
Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anan…
Skills: Customer Service, Guest Relations, Property Management Systems, Communication Skills, Problem Solving
Pak Kret, Nonthaburi, Thailand · On-site
Job Location: SIZZLER-ROBINSON SRISAMARN Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio …
Skills: Customer Service, Upselling, Food Quality Control, Hygiene Standards, Communication
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Manage guest room reservations via phone, email, and fax while adhering to quality standards and revenue targets. Coordinate group bookings, maintain accurate guest profiles in the PMS, and ensure high levels of guest satisfaction.
Requires excellent communication skills and proficiency in hotel reservation systems and Microsoft Office. Candidates must have strong organizational abilities and the capacity to meet sales and upselling targets.
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
Adhere to all Standard Operating Procedures.
Take personal responsibility for driving upselling, achieving set revenue targets by months.
Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
Receive, process and confirm guest room reservations made by the clients either via phone, email or fax according to MHG quality standards and send confirmation letter within two hours.
Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
Assist with the group bookings by updating the group rooming list in OPMS, update the billing instruction and update any guest special request in OPMS
Understand the Hotel’s Credit Policy and apply it to WHO and direct bookings.
Create into PMS (Property Management System), Company and Guests' profiles according to the MHG data entry standards.
Handle daily trace/follow up reports according to departmental requirements.
Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
Understand and apply hotel policies for no-shows, cancellation, credit and pre- payment policies.
To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
Maintain a motivational working environment within the department, and with other colleagues in the hotel
Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
Be knowledgeable about local seasonality and events.
Proactively promote other sister properties of Minor International.
Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
Assist with the group bookings by updating the group rooming list in OPMS, update the billing instruction and update any guest special request in OPMS.
Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel
Assist the other team members or manager or director as and when requested / required
To attend hotel events, daily shift briefings and training to improve professional skills.
Performing related duties and special projects as assigned.
Qualifications:
Excellent verbal and written communication skills.
Strong customer service and guest relations abilities.
Proficiency in hotel reservation systems and Microsoft Office.
Ability to process reservations accurately and efficiently.
Knowledge of room categories, rates, packages, and hotel policies.
Strong organizational and multitasking skills.
Attention to detail and accuracy.
Problem-solving and conflict-resolution skills.
Ability to meet sales and upselling targets.
Good telephone etiquette and professional email communication.
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Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners. Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys. #MinorHotels
Offices: 88 The PARQ Building, 12th Fl. Ratchadaphisek Road, Bangkok, Klongtoey 10110, TH
Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners. Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys. #MinorHotels
Offices: 88 The PARQ Building, 12th Fl. Ratchadaphisek Road, Bangkok, Klongtoey 10110, TH
