SUPPORT TECHNICIAN (With Emphasis on FieldSyte) Department: Support Reports to: FieldSyte Lead/VP of Support and Training Division: Remote Classification: Salary/Exempt/Full-time JOB SUMMARY A FieldSyte Support Technicia…
Skills: Technical Support, Troubleshooting, SQL, GIS, Mobile Application Deployment
SUPPORT TECHNICIAN (With Emphasis on Engineering Analysis) Department: Support Reports to: EA Lead/VP of Support and Training Division: Remote Classification: Salary/Exempt/Full-time JOB SUMMARY An EA Support Technician …
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Full-time
bachelor degree
Posted 19h ago
~40 hrs/week
Remote in Abilene, Texas, United States
Responsibilities
The SDET is responsible for designing and executing automated and manual tests for system integrations, focusing on MultiSpeak and SOAP web services. They will investigate customer integration issues, manage bug reports in Azure DevOps, and collaborate with product teams to improve testability.
Requirements
Requires a Bachelor's degree in Computer Science or a related field and three years of SDET and systems testing experience. Candidates should have demonstrated expertise in integration testing, API automation, and familiarity with C#, SQL, and Agile methodologies.
Full job description
SOFTWARE DEVELOPER ENGINEER TESTER (SDET) – Integrations Focus Department: Quality Assurance Reports to: QA Director Location: Remote Classification: Salary/Exempt/Full-time
JOB SUMMARY
The SDET is primarily responsible for the quality of system integrations, with MultiSpeak as the primary standard, and SOAP web services are used when MultiSpeak is not applicable. The role also covers general software testing responsibilities assigned to the QA Department.
ESSENTIAL FUNCTIONS
Designs, develops, executes, and maintains automated and manual tests for integrations (primarily MultiSpeak, secondarily SOAP), including validation of data exchange, interoperability, error handling, and end-to-end flows
Responsible for software testing, issue tracking, maintenance of testing tools, advocating for the user, and release readiness reporting, utilizing established testing frameworks or test automation
Reproduces bugs logged in Azure DevOps for consideration of inclusion in sprint activities
Investigates customer problems referred by the technical support team (especially integration-related issues), tests bugs, and creates and manages bug reports
Designs, develops, and maintains backend automation tests and test tools, including hammer/load tests relevant to integration endpoints and services
Works with Product teams, coordinates on product design, and offers input on the testability of functional elements—particularly integration points and interfaces
Reports bugs while testing new features, releases, and integration changes
Examines new features and integration capabilities from the user’s and consuming system's perspective, and suggests improvements based on testing and feature specifications
Creates, modifies, and validates software, integration, and testing system documentation
Maintains and improves a testing Standard Data Set to support realistic MultiSpeak/SOAP integration scenarios
Maintains regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility
Performs any other duties that may be necessary or assigned from time to time; such duties do not normally change the level of the job
QUALIFICATIONS
Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or equivalent practical experience
Three years of information technology SDET and systems/application testing experience
Demonstrated experience testing system integrations, preferably with MultiSpeak; strong experience with SOAP web services when MultiSpeak is not used
Preferred two years of automation testing experience (TestComplete, Testim, or comparable tools; API/integration automation experience is highly valued)
Experience or familiarity with the Agile software development methodology
Experience with Agile tools used for tracking user stories or backlogs, such as Azure DevOps
Experience or familiarity with some or all of the following: C#, TypeScript, HTML/CSS, SQL, XML, and web services concepts
Knowledge and understanding of test plans, test cases, test procedures, test scripts, and expected results—especially for integration and interface testing
Strong analytical skills with high attention to detail and accuracy
Demonstrated experience in test framework design and development (backend/API focus preferred)
Understanding of the flow of code and how it interacts with different components and external systems
Excellent verbal, written, and interpersonal communication skills
An all-in-one solution or a mix and match platform. You choose. Engineering Driven. People focused, 24/7/365.
Industry
Software Development
Company size
51-200 employees
Founded
1989
Headquarters
Abilene, Texas
LinkedIn followers
1,954
Milsoft provides more than a thousand electric utilities and their consultants and vendors with powerful engineering, operations, and customer service software that enables them to do their jobs better. Milsoft software will equip you to plan and operate an electrical distribution system with the economy, reliability, efficiency, and customer service that you require.
Milsoft Utility Solutions develops, sells, and supports an Engineering and Operations (E&O) System for electric utility planning, analysis, operations, and management.
The Milsoft E&O System enables an electric utility to achieve optimum economy, efficiency, productivity, reliability, safety, and customer service. The E&O System is founded upon a detailed model of a utility’s as-built, as-energized electric network and features a suite of seamlessly integrated software solutions with central operations data and workflow management.
Milsoft’s Customer Information System is a robust yet value-oriented system that provides superior features and functionality. Our ability to handle multiple utility services, complex billing scenarios, collections, payments, customer care, service order management, prepaid metering, and other important day-to-day tasks, sets us apart as a uniquely capable solution. In addition, our Prepaid Billing, Net Metering, and other key functionality is built into our CIS, which means you can now extend this high-demand functionality to your consumers—either now or in the future.
The solutions include:
Engineering Analysis • Outage Management • GIS & Field Engineering • Communications • Enterprise Accounting & Billing Financial Management • Work Management • Automated Customer Services
The Milsoft E&O System is designed to integrate and interoperate with all of the other systems, applications, and data that a utility uses for engineering and operations.
An all-in-one solution or a mix and match platform. You choose. Engineering Driven. People focused, 24/7/365.
Industry
Software Development
Company size
51-200 employees
Founded
1989
Headquarters
Abilene, Texas
LinkedIn followers
1,954
Milsoft provides more than a thousand electric utilities and their consultants and vendors with powerful engineering, operations, and customer service software that enables them to do their jobs better. Milsoft software will equip you to plan and operate an electrical distribution system with the economy, reliability, efficiency, and customer service that you require.
Milsoft Utility Solutions develops, sells, and supports an Engineering and Operations (E&O) System for electric utility planning, analysis, operations, and management.
The Milsoft E&O System enables an electric utility to achieve optimum economy, efficiency, productivity, reliability, safety, and customer service. The E&O System is founded upon a detailed model of a utility’s as-built, as-energized electric network and features a suite of seamlessly integrated software solutions with central operations data and workflow management.
Milsoft’s Customer Information System is a robust yet value-oriented system that provides superior features and functionality. Our ability to handle multiple utility services, complex billing scenarios, collections, payments, customer care, service order management, prepaid metering, and other important day-to-day tasks, sets us apart as a uniquely capable solution. In addition, our Prepaid Billing, Net Metering, and other key functionality is built into our CIS, which means you can now extend this high-demand functionality to your consumers—either now or in the future.
The solutions include:
Engineering Analysis • Outage Management • GIS & Field Engineering • Communications • Enterprise Accounting & Billing Financial Management • Work Management • Automated Customer Services
The Milsoft E&O System is designed to integrate and interoperate with all of the other systems, applications, and data that a utility uses for engineering and operations.