Taipei, Taiwan · Hybrid
Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that le…
Skills: Customer Success Management, People Management, Strategic Roadmapping, Stakeholder Management, Cloud Computing
Beijing, Beijing, China · Hybrid
Overview Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead. About the team…
Skills: C, C++, C#, Java, JavaScript
Taipei, Taiwan · Hybrid
Overview We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a …
Skills: Cloud Solution Architecture, AI Transformation, Copilot Chat, M365 Copilot, Agentic AI
Redmond, Washington, United States · Hybrid
$143k–$304k/yr
Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for …
Skills: Distributed Systems, Software Supply Chain Security, Program Analysis, Threat Detection, Backend Services
United States · Hybrid
$62/hr–$115/hr
Overview At Small Medium Enterprises and Channel (SME&C), we are leading a fast-growing, Artificial Intelligence (AI)-powered global sales team—one that is deeply driven by customer success. By uniting our Small Medium B…
Skills: People Management, Sales Strategy, AI-Driven Analytics, Cloud Transformation, Pipeline Management
San Francisco, California, United States · Hybrid
$86k–$187k/yr
Overview M12 is the corporate venture capital arm of Microsoft focused on early-stage investments in Artificial Intelligence, B2B SaaS, Cloud Infrastructure, Cybersecurity, DevOps, and Gaming/Web3. We’ve had the honor of…
Skills: Venture Investing, Deal Sourcing, Due Diligence, Financial Modeling, Market Research
Redmond, Washington, United States · Hybrid
$120k–$261k/yr
Overview Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement & Construction (EPC) organization is responsible for delivering core datacenter infrastruct…
Skills: Strategic Sourcing, Procurement, Supplier Management, Contract Negotiation, TCO Analysis
Redmond, Washington, United States · Hybrid
$166k–$331k/yr
Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for …
Skills: People Management, Distributed Systems, Cloud Services, Machine Learning, Threat Intelligence
Tokyo, Tokyo, Japan · Hybrid
Overview As a Digital Solution Specialist (DSSP) for Japan in the Small Business Segment (SMB) within the Azure Solution Area, you will be a trusted technical advisor to our customers, driving Azure adoption and consumpt…
Skills: Technical Sales, Azure, Cloud Solution Design, Account Management, Japanese Fluency
Mountain View, California, United States · Hybrid
$98k–$206k/yr
Overview The Global Brand & Advertising team at Microsoft is building a modern operations organization to support high-impact brand and campaign work at global scale. The Operations Program Manager supports the operating…
Skills: Business Intelligence, Business Relationship Management, Continuous Improvement, Financial Analysis, Operational Excellence
Redmond, Washington, United States · Hybrid
$143k–$304k/yr
Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for …
Skills: Authentication, Authorization, Secure Coding, Distributed Systems, .NET
Redmond, Washington, United States · On-site
$131k–$304k/yr
Overview Customer Security & Trust (CST) is Microsoft’s multidisciplinary organization responsible for protecting customers, defending against cybercrime and nation-state threats, advancing cybersecurity policy and regul…
Skills: Strategic Planning, Executive Leadership, People Management, Operational Rigor, External Engagement Strategy
Redmond, Washington, United States · Hybrid
$117k–$223k/yr
Overview Frontier & Marketing Transformation is a newly formed team within Commercial Cloud & AI Marketing, chartered to drive the next chapter of how Microsoft markets at the frontier — shaping our narrative, defining F…
Skills: Business Operations, Rhythm Of Business, Financial Management, Budget Planning, Executive Communications
Cambridge, England, United Kingdom · Hybrid
$92k–$155k/yr
Overview At Microsoft Research, we are shaping the future of AI infrastructure by pursuing high-risk and high-reward programs that will define the next generation of AI platforms. Our work spans the full stack, models, s…
Skills: Technical Program Management, AI System Design, Product Roadmap Development, Cross-functional Leadership, Optical Systems
United States · Remote Solely
$143k–$304k/yr
Overview Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud, delivering over 200 Microsoft web portals and live/online services worldwide. CO+I is responsible for the infrastructure, security, co…
Skills: Program Management, Cross-functional Leadership, Risk Management, Budgeting and Cost Control, Stakeholder Management
Dublin, Leinster, Ireland · Hybrid
$62k–$104k/yr
Overview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Infrastructure Net…
Skills: Network Design, Network Automation, BGP, OSPF, IPv6
Lyngby, North Denmark Region, Denmark · Hybrid
$912k–$1560k/yr
Overview At Microsoft Quantum, we aim to empower science and scientists to solve the world’s biggest problems by realizing advanced computing platforms at the intersection of high-performance computing, artificial intell…
Skills: Technical Program Management, Hardware Product Development, Quantum Physics, System Integration, Supplier Management
Cambridge, England, United Kingdom · Hybrid
$74k–$121k/yr
Overview At Microsoft Research, we are shaping the future of AI infrastructure by pursuing high-risk and high-reward programs that will define the next generation of AI platforms. Our work spans the full stack, models, s…
Skills: Technical Program Management, Optics, Photonics, AI System Design, Product Roadmap Development
Cambridge, England, United Kingdom · Hybrid
$74k–$121k/yr
Overview At Microsoft Research, we are shaping the future of AI infrastructure by pursuing high-risk and high-reward programs that will define the next generation of AI platforms. Our work spans the full stack, models, s…
Skills: Technical Program Management, Optics, Photonics, AI System Design, Product Roadmap Development
Cambridge, England, United Kingdom · Hybrid
$74k–$121k/yr
Overview At Microsoft Research, we are shaping the future of AI infrastructure by pursuing high-risk and high-reward programs that will define the next generation of AI platforms. Our work spans the full stack, models, s…
Skills: Optoelectronic System Design, Analog Mixed-Signal CMOS Circuit Design, Signal Processing, ASIC Design, Optical Transceivers
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Lead a team of Customer Success Account Managers to maximize customer investments and value through strategic roadmaps and success plans. Manage executive relationships and oversee people management duties including employee growth and performance.
Requires a Bachelor's or Master's degree in a relevant field with 4 to 12+ years of experience in customer success or consulting. Preferred qualifications include 3+ years of people management and certifications in PMI or Prosci.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Are you the tech-savvy cloud loving person that has Cloud and IT Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
As a Customer Success Account Management Lead, you will be leading the team of Customer Success Account Managers to adopt organizational and customer success strategy to maximize customer's investments and value across all solution areas, coaches team on developing and delivering strategic roadmaps in partnership with key stakeholder and executives for executing program planning, managing key stakeholder and executive expectations via delivery of a Customer Success Plan, and prioritizing engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.
People ManagementTechnical RelevanceRequired/minimum qualifications
Additional or preferred qualifications
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
