North Jakarta, Java, Indonesia · Hybrid
Overview The Infrastructure Cloud Solution Architect (CSA) serves as a trusted technical advisor for Microsoft's most strategic and mission-critical customers. This role helps customers improve the reliability, resilienc…
Skills: Azure Well-Architected Framework, Incident Leadership, Root Cause Analysis, Cloud Architecture, Infrastructure Management
Redmond, Washington, United States · Hybrid
Overview Commercial Engineering & AI (CEAI) partners closely with stakeholders to accelerate the transformation of Microsoft’s commercial business into a frontier organization. We bring together AI‑native engineering, mo…
Skills: AI Engineering, LLM Application Development, RAG Pipelines, Prompt Engineering, Agent Frameworks
Amsterdam, North Holland, Netherlands · On-site
$58k–$87k/yr
Overview As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You w…
Skills: Team Leadership, Hardware Deployment, Diagnostics, KPI Monitoring, SLA Management
Shanghai, Shanghai, China · Hybrid
Overview Are you ready to help redefine how we sell services? Join a dynamic, forward-thinking sales team that’s transforming the customer experience. We’re looking for innovative, collaborative professionals who thrive …
Skills: Consultative Selling, Strategic Planning, Stakeholder Management, Lead Generation, Deal Closure
Taiwan · Hybrid
Overview Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and d…
Skills: Project Management, Account Delivery Management, Cloud Adoption, AI Platforms, Stakeholder Management
Natte Yallock, Victoria, Australia · On-site
Overview As a Microsoft Data Center Inventory & Asset Technician Manager (DIAM), you will lead a team of Inventory & Asset Management technicians responsible for inbound/outbound logistics tasks, inventory cycle audits, …
Skills: Inventory Management, Asset Management, Logistics, People Management, Supply Chain Management
Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
Overview Purpose. The role unlocks a more integrated, strategic operating model across the subsidiary. Leveraging pinned resources from the region, it drives cohesive execution across Sales, Marketing and Partner teams —…
Skills: Strategic Planning, Go-To-Market Strategy, Sales Enablement, Operational Excellence, Data-Driven Insights
United States · Remote Solely
$131k–$272k/yr
Overview The International Customer Success Organization (iCSU) mission is to deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers …
Skills: People Management, Cloud Architecture, Azure, AI Strategy, Technical Leadership
Mountain View, California, United States · Hybrid
$156k–$304k/yr
Overview We are seeking a Senior Director, Product Marketing to lead growth for Microsoft’s endpoint security and management portfolio—spanning Microsoft Intune, Windows Enterprise, and Windows security—at a moment of si…
Skills: Product Marketing, Product Management, Go-To-Market Strategy, People Management, Strategic Planning
Redmond, Washington, United States · Hybrid
Overview Microsoft is seeking Executive Business Administrators to support various leaders across the company. The successful candidate thrives working both independently and collaboratively, brings proven organizational…
Skills: Calendar Management, Executive Support, Cross-Functional Collaboration, Event Coordination, Project Management
Redmond, Washington, United States · Hybrid
$120k–$261k/yr
Overview Do you see software development as both a craft and an art? Are you the kind of engineer who looks at a problem, sees a path forward, and wants to build it, fast, thoughtfully, and with quality? If so, keep read…
Skills: Backend Services, Data Platforms, Distributed Systems, System Design, Data Modeling
Redmond, Washington, United States · Hybrid
$143k–$304k/yr
Overview Do you see software development as both a craft and an art? Are you the kind of engineer who looks at a problem, sees a path forward, and wants to build it, fast, thoughtfully, and with quality? If so, keep read…
Skills: C#, C++, Java, Python, Azure
Lyngby, North Denmark Region, Denmark · Hybrid
$912k–$1369k/yr
Overview Microsoft Quantum is building the world’s first scalable, fault-tolerant quantum computer — one of the hardest engineering challenges of our generation. You’ll join a cross-disciplinary team of physicists, engin…
Skills: Production Ownership, Capacity Planning, Resource Planning, Stakeholder Management, Cross-functional Leadership
Toronto, Ontario, Canada · Hybrid
$106k–$169k/yr
Overview Are you passionate about AI and excited to help organizations transform how they work? Join our Cloud & AI team and help customers modernize their technology, accelerate innovation, and unlock business value thr…
Skills: Consultative Selling, Solution Selling, Cloud Transformation, AI Strategy, Pipeline Management
Milan, Lombardy, Italy · On-site
$40k–$52k/yr
Overview Tecnico Senior dell'Ambiente Critico (CET)Sintesi In qualità di Tecnico Senior degli Ambienti Critici (CET) nel team Cloud Operations & Innovation (CO+I) di Microsoft, ti occuperai della manutenzione dell’infras…
Skills: Critical Infrastructure Maintenance, HVAC, Electrical Systems, Mechanical Systems, CMMS
United Kingdom · Hybrid
$82k–$123k/yr
Overview The Microsoft Offensive Research & Security Engineering (MORSE) team is looking for a learn-it-all engineer that will help secure Microsoft products. The MORSE team is responsible for securing Microsoft's operat…
Skills: C, C++, C#, Python, Penetration Testing
On-site
$115k–$138k/yr
Overview As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware …
Skills: Hardware Deployment, Troubleshooting, Diagnostics, Hardware Decommissioning, Cabling
Warsaw, Masovian Voivodeship, Poland · On-site
$115k–$138k/yr
Overview As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware …
Skills: Hardware Deployment, Troubleshooting, Diagnostics, Hardware Decommissioning, Cabling
On-site
$473k–$567k/yr
Overview As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommiss…
Skills: Hardware Installation, Diagnostics, Troubleshooting, Equipment Decommissioning, Security Procedures
Paris, Ile-de-France, France · On-site
$60k–$89k/yr
Overview As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You w…
Skills: Team Leadership, Hardware Deployment, Diagnostics, KPI Monitoring, SLA Management
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Serve as a technical advisor to strategic customers to improve the reliability, security, and performance of Azure environments. Lead complex troubleshooting for high-severity incidents and drive long-term operational maturity through proactive risk management.
Requires a Bachelor's degree in a technical field and over 7 years of experience supporting mission-critical production environments. Must have proven expertise in leading Sev A/P1 incidents and coordinating globally distributed technical teams.
The Infrastructure Cloud Solution Architect (CSA) serves as a trusted technical advisor for Microsoft's most strategic and mission-critical customers. This role helps customers improve the reliability, resilience, security, performance, and operational excellence of their Azure environments through proactive assessments, technical guidance, incident leadership, and cross-functional collaboration. Working within a global follow-the-sun operating model, the CSA collaborates closely with customers, Microsoft Engineering, Support, and Customer Success teams across multiple regions and time zones to drive rapid incident resolution, operational improvements, and long-term business outcomes. Success requires deep technical expertise, strong customer advocacy, and the ability to navigate complex operational challenges while influencing stakeholders across diverse organizations and cultures.
Trusted Advisor & Customer Advocacy
Act as a trusted technical advisor, helping customers improve the reliability, resiliency, security, performance, and operational maturity of mission-critical workloads running on Azure.
Advise customers and stakeholders on architecture, operations, and best practices aligned with the Azure Well-Architected Framework.
Actively listen to and understand customer priorities, advocate on their behalf within Microsoft, and drive outcomes measured through customer satisfaction, operational excellence, and business impact.
Build strong technical relationships with customers and Microsoft stakeholders, establishing credibility through deep technical expertise and trusted guidance.
Communicate complex technical concepts and recommendations in clear, actionable terms to both technical and executive audiences.
Incident Leadership & Operational Excellence
Lead complex troubleshooting efforts across infrastructure, platform, and application layers, including critical and high-severity incidents.
Operate effectively in high-stakes, customer-impacting incidents, combining platform expertise and customer business context to accelerate mitigation, recovery, and restoration of service.
Facilitate Root Cause Analysis (RCA) activities for critical incidents, helping customers identify corrective and preventative actions that reduce future risk.
Analyze support cases, operational telemetry, incident trends, and platform events to identify recurring risks and recommend proactive remediation measures.
Drive reduction of reactive operational demand through reliability-focused recommendations, operational maturity improvements, resiliency best practices, and service optimization initiatives.
Promote operational excellence across reliability, availability, security, performance, recoverability, and capacity management.
Proactive Risk Management & Continuous Improvement
Perform proactive health assessments, risk reviews, and operational analysis to identify opportunities for improvement and escalation prevention.
Maintain a culture of curiosity by looking beyond immediate symptoms and root causes to understand systemic factors, historical decisions, and operational patterns that drive long-term improvements.
Correlate customer requirements, operational events, and platform signals into actionable recommendations with clear accountability and ownership.
Drive operational maturity through recommendations for observability, monitoring, automation, governance, reliability engineering practices, disaster recovery preparedness, and service management processes.
Utilize telemetry, monitoring platforms, observability tools, and query languages to investigate issues, identify trends, and develop actionable insights.
Customer Engagement & Service Delivery
Develop and maintain deep technical understanding of assigned customer environments, architectures, dependencies, and mission-critical workloads.
Create and maintain customer knowledge documentation, operational records (KnowMe), and workload profiles.
Deliver onboarding assessments and help define service delivery and improvement plans aligned with customer objectives.
Scope technical engagements, facilitate discussions on workstreams, prioritize recommendations, and align stakeholders on action plans and expected outcomes.
Track remediation progress and drive alignment across customers and Microsoft stakeholders.
Global Collaboration & Stakeholder Management
Operate effectively within a global follow-the-sun support model, collaborating with teams across multiple regions and time zones to ensure continuity of service for mission-critical workloads.
Maintain awareness of ongoing customer engagements, incidents, escalations, and engineering activities occurring outside local business hours, incorporating relevant developments into ongoing service delivery.
Drive effective cross-time-zone coordination through structured handoffs, action tracking, stakeholder alignment, and knowledge sharing.
Build strong partnerships across Microsoft Engineering, Support, Customer Success, Product Groups, and other stakeholders to accelerate issue resolution and drive customer outcomes.
Communicate complex technical and operational topics clearly across diverse technical, business, and cultural audiences.
Establish trusted technical relationships with both customers and Microsoft stakeholders, enabling effective collaboration during critical incidents, proactive engagements, and strategic initiatives.
Build and strengthen partnerships across Microsoft teams, including Engineering, Azure Engineering Direct (AED), Azure Rapid Response (ARR), Customer Success Account Managers (CSAMs), Support, and other stakeholders.
Collaborate effectively across teams, cultures, and organizational boundaries to drive customer success and operational improvements.
Success Measures
Success in this role is measured through:
Improvements in workload reliability, resiliency, security, and operational maturity.
Adoption of recommended architecture, operational practices, and remediation plans.
Reduction in customer-impacting incidents, repeat escalations, and operational risk.
Faster mitigation and recovery of critical incidents.
Effective coordination across global teams, ensuring seamless customer support and operational continuity across regions and time zones.
Increased customer satisfaction and trusted advisor influence.
Positive business outcomes through improvements in reliability, security, performance, capacity management, and service resilience.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
