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$199k–$272k/yr
Senior+$80B raised
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Full-time
Posted 7d ago
~40 hrs/week
Responsibilities
The researcher will identify critical research questions across integrity and support domains while executing global mixed-methods studies. They will also partner with cross-functional teams to define research strategies and develop measurement frameworks for user safety at scale.
Requirements
Candidates must have extensive experience using AI in research workflows and scaling insights through automation. A strong track record of influencing product strategy and conducting quantitative research in complex, ambiguous domains is required.
Full job description
WhatsApp Integrity & Support keeps 3 billion people safe on a private, end-to-end encrypted platform. We detect and enforce against harmful actors, ensure global regulatory compliance, and deliver effective support experiences. This work is crucial to WhatsApp's license to operate as a core utility for billions of people.
We're hiring an AI-native, mixed-methods Senior UXR to drive research horizontally across Integrity, Support, and their intersecting domains. You'll go deep on complex problems and leverage AI to scale insights across the organization.
Responsibilities
Identify the most important research questions across Integrity & Support's complex, fast-moving domain
Design and execute global mixed-methods studies (quantitative + qualitative), interpreted through UX, HCI, and social science lenses
Define research strategy for emerging harm vectors (scams, impersonation, business abuse) and evaluate product interventions
Partner with DS, Product, Engineering, Design, Communications and Policy to identify opportunities to build the safest, most secure, and most supported experiences for users
Develop measurement frameworks that assess user safety outcomes at platform scale
Build cross-Meta relationships within Community Integrity & Support and Family of Apps Integrity teams
Minimum Qualifications
Experience using AI daily in research workflows, delegating to AI agents, and producing deliverables efficiently
Experience scaling insights through automation and system design, operationalizing findings to drive decision-making at scale
Experience crafting narratives that drive decision-making across teams and shape product strategy
Track record of influencing product strategy in complex, ambiguous, and fast-changing domains
Experience designing and executing quantitative studies with strong Data Science partnership
Experience leading international and cross-cultural research
Preferred Qualifications
Experience with integrity research in developing countries
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience in regulated or trust & safety domains
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Background in UX, HCI, or social science research methodologies
Meta's mission is to build the future of human connection and the technology that makes it possible.
Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive and intelligent experiences like virtual reality, wearables and AI to help build the next evolution in social technology.
To help create a safe and respectful online space, we encourage constructive conversations on this page. Please note the following:
• Start with an open mind. Whether you agree or disagree, engage with empathy.
• Comments violating our Community Standards will be removed or hidden. Please treat everybody with respect.
• Keep it constructive. Use your interactions here to learn about and grow your understanding of others.
• Our moderators are here to uphold these guidelines for the benefit of everyone, every day.
• If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community).
For a full listing of our jobs, visit https://www.metacareers.com
Offices: 1 Hacker Way, Menlo Park, CA 94025, US · 661 University Ave, Toronto, ON M5G 1M1, CA · 300 W 6th St, Austin, TX 78701, US · 77 King St, Sydney, NSW 2000, AU · 1101 Dexter Ave N, Seattle, WA 98109, US
Meta's mission is to build the future of human connection and the technology that makes it possible.
Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive and intelligent experiences like virtual reality, wearables and AI to help build the next evolution in social technology.
To help create a safe and respectful online space, we encourage constructive conversations on this page. Please note the following:
• Start with an open mind. Whether you agree or disagree, engage with empathy.
• Comments violating our Community Standards will be removed or hidden. Please treat everybody with respect.
• Keep it constructive. Use your interactions here to learn about and grow your understanding of others.
• Our moderators are here to uphold these guidelines for the benefit of everyone, every day.
• If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community).
For a full listing of our jobs, visit https://www.metacareers.com
Offices: 1 Hacker Way, Menlo Park, CA 94025, US · 661 University Ave, Toronto, ON M5G 1M1, CA · 300 W 6th St, Austin, TX 78701, US · 77 King St, Sydney, NSW 2000, AU · 1101 Dexter Ave N, Seattle, WA 98109, US