Overview Reports to Operations Supervisor Plans, organizes and coordinates the scheduling and routing of shipments for which the company assumes responsibility, affects company costs and customer satisfaction. Controls a…
Skills: Dispatching, Logistics, Route planning, Shipment scheduling, Customer service
Warehouse Supervisor – West Chicago, IL McCollister’s Global Services, Inc. McCollister’s Global Services, a national leader in specialized logistics, warehousing, and final mile delivery, is seeking an…
Position Salesperson Overview Reports to Director of Sales McCollister’s sales and related activities will deliver uninterrupted growth in revenue and profit at a rate that is planned and predictable by identifying…
Position General Manager Overview Reports to VP of Regional Operations Responsible for planning, leading, organizing, and controlling activities related to and necessary for a successful and profitable branch consistent …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$60k–$70k/yr
Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The dispatcher plans and coordinates shipment routing while managing household goods service crews to ensure operational efficiency and customer satisfaction. They are responsible for maintaining accurate driver logs, overseeing warehouse labor, and resolving service-related issues in a timely manner.
Requirements
Candidates must have 3-5 years of experience in dispatching and possess strong organizational and communication skills. A bachelor's degree or an equivalent combination of education and experience is required.
Full job description
Overview
Reports to Operations Supervisor
Plans, organizes and coordinates the scheduling and routing of shipments for which the company assumes responsibility, affects company costs and customer satisfaction. Controls and dispatches economically to achieve profit goals.
This individual manages Household Goods service crews engaged in pick up and delivery services. Resolves minor service crew and customer service problems. Statuses orders in a timely manner to reflect accurate status and visibility.
Responsibilities
Execute shipment plans within the scope of branch operations and United Van Lines.
Establish and maintain control of all drivers operating in designated area.
Rating and memoing of previous day’s paperwork.
Timely status of all orders in the computer as required.
Ensuring Household Goods driver’s paperwork is complete, accurate and accounted for on a daily basis.
Plan next day’s route/orders, complete all pre-calls (24-hour notice).
Assign vehicles and equipment to proper personnel.
Maintain records and audit driver’s logs and performance in conjunction with Operations Manager.
Assist in maintaining vehicle, records, repairs, services and mileages.
Ensure work assignments are staffed with adequate crews to accomplish objectives and to insure customer satisfaction.
Inform Customer Service representatives of any problems regarding an order immediately.
Keep an open mind to Sales needs and current market conditions.
Maintain excellent communications with Household Goods customers scheduling and timeliness.
Review and approve Household Goods system crew time cards and expenses.
Investigate, analyze causes of damage to shipments and take corrective action.
Interface with Accounting Department to solve paperwork and/or rating problems.
Maintain, achieve company goals and ratios in accordance to revenue and expenses.
Control warehouse labor in conjunction with Operations Manager.
Insure warehouse is maintained in a clean and neat fashion at all times.
Maintain accounts and warehouse storage records.
Enforce Company policies, take corrective and disciplinary action as required/needed.
Education
A Bachelor’s degree or equivalent combination of education and experience.
Experience
A minimum 3-5 years’ experience desired
Dispatch experience required
Excellent communication skills
Detail and customer service oriented
Competent computer skills, including Microsoft Office Suite and Google G Suite
Candidate must be able to communicate effectively at all levels of the organization
Must be organized
Proven track record of working in a team environment and autonomously
Key Competencies
Excellent communication skills
Basic understanding of transportation logistics
Ability to manage several projects at once
Ability to read and interpret maps
Partnering and teamwork
Ability to work with little oversight
Very organized and work in a timely manner
Problem solving and conflict resolution
Excellent telephone communication skills, have a clear and pleasant speaking voice
Team oriented and personally committed to continuous improvement
Demonstrated ability to interface effectively and positively with all members of the organization
Basic computer and typing skills for basic Microsoft Office and Google G Suite applications
Transportation, Logistics, Supply Chain and Storage
Company size
501-1,000 employees
Founded
1945
Headquarters
Burlington, New Jersey
LinkedIn followers
10,894
Since 1945, McCollister’s has been a leading provider of specialized transportation and logistics services for both commercial and residential clients. As an asset-based company, we deliver comprehensive, end-to-end supply chain solutions tailored to complex and high-value needs.
Our expertise spans the transportation of automobiles and other high-value assets, as well as the management of intricate projects across industries such as aerospace, fitness, and financial services. We are equipped to handle even the most sophisticated logistical challenges with precision and care.
In addition, McCollister’s offers specialized services including medical device shipping and installation, data center relocation and mitigation, and telecommunications and infrastructure transport. We also support cultural institutions with exhibit relocations, touring theater productions, and provide full-service retail store setup and decommissioning—ensuring seamless execution from start to finish.
Offices: 8 Terri Ln, Burlington, New Jersey 08016, US · 535 Shingle Oak Dr, West Chicago, Illinois 60185, US · Coppell, TX, 1303 Crestside Drive, Coppell, TX 75019, US · 10672 Jasmine Street, Fontana, CA 92337, US · 6751 W Schulte Rd, Tracy, California 95378, US
LogisticsAuto TransportWarehousingTransportationInstallationFulfillmentDistributionEnd-to-end supply chain solutionsAerospace logisticsVehicle transport
Transportation, Logistics, Supply Chain and Storage
Company size
501-1,000 employees
Founded
1945
Headquarters
Burlington, New Jersey
LinkedIn followers
10,894
Since 1945, McCollister’s has been a leading provider of specialized transportation and logistics services for both commercial and residential clients. As an asset-based company, we deliver comprehensive, end-to-end supply chain solutions tailored to complex and high-value needs.
Our expertise spans the transportation of automobiles and other high-value assets, as well as the management of intricate projects across industries such as aerospace, fitness, and financial services. We are equipped to handle even the most sophisticated logistical challenges with precision and care.
In addition, McCollister’s offers specialized services including medical device shipping and installation, data center relocation and mitigation, and telecommunications and infrastructure transport. We also support cultural institutions with exhibit relocations, touring theater productions, and provide full-service retail store setup and decommissioning—ensuring seamless execution from start to finish.
Offices: 8 Terri Ln, Burlington, New Jersey 08016, US · 535 Shingle Oak Dr, West Chicago, Illinois 60185, US · Coppell, TX, 1303 Crestside Drive, Coppell, TX 75019, US · 10672 Jasmine Street, Fontana, CA 92337, US · 6751 W Schulte Rd, Tracy, California 95378, US
LogisticsAuto TransportWarehousingTransportationInstallationFulfillmentDistributionEnd-to-end supply chain solutionsAerospace logisticsVehicle transport