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Maritime Conference Center logoMaritime Conference Center

Guest Services Representative

Glen Burnie, Maryland, United States · On-site

Mid level

Description At MCC, we are not just another hotel. We are a culture and a closely knit team. We believe in respect for our customers and our employees, in openness and honesty, and more importantly, no drama! This is why…

Skills: Hotel Front Desk Operations, Customer Service, Reservations Management, Microsoft Office, POS Systems

Maritime Conference Center logo

Guest Services Representative

Maritime Conference Center

Glen Burnie, Maryland, United States • On-site

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Mid level

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  • Full-time
  • high school
  • Posted 13d ago
  • ~40 hrs/week

Responsibilities

Manage guest check-ins, check-outs, and reservations while ensuring accurate financial and customer data. Maintain the front office area and provide high-quality service to guests and VIPs.

Requirements

Requires a minimum of 2 years of hotel front desk experience and a high school diploma. Candidates must be physically able to lift 50 pounds and be proficient in hospitality and POS systems.

Full job description

Description

At MCC, we are not just another hotel. We are a culture and a closely knit team. We believe in respect for our customers and our employees, in openness and honesty, and more importantly, no drama! This is why many of our employees have been on the team for 5, 10, 15 even over 20 years!

There is no other hotel and conference center like the Maritime Conference Center for employee retention, providing a positive workplace experience, and where customer come back again and again! Over 80% of our customer base is repeat business.

If hospitality is in your blood, you are in the right place. But we have only two catches to land your next best job ever – you must like to have fun and you have hotel front desk experience. We want the best of the best for our customers and our team.  

RESERVATIONS AND FRONT DESK

  • Pre-block guest rooms based on available floors.
  • Assist with sales/upkeep of the retail outlet
  • Deliver VIP Welcome Amenities to guest rooms.
  • Check guests in and out and assign proper credentials
  • Check to make sure all financial data, customer information data, and proper forms of payment/posting information is correct.
  • Ensure that all relevant information is blogged on the Front Desk Daily Shift Blog in MS Teams.
  • Take reservations over the phone
  • Work with off-site hotels during oversell conditions.
  • Make certain front desk and front office areas remain neat and tidy.
  • Other duties as assigned.

Requirements

DESIRED QUALIFICATIONS:

  • Minimum 2 years Hotel Front Desk Experience 
  • High School Diploma or equivalent. 
  • Comfortable with Microsoft Office, Hospitality systems and POS systems. 
  • Ability to lift packages up to 50 pounds. 
  • Ability to walk quickly, and for long distances due to size of facility. 
  • Assist with guest private functions as directed by OM. 
  • Strong interpersonal and communication skills to be capable of providing quality service to hotel guests. 
  • Personable and outgoing, pleasant phone demeanor. 
  • Excellent customer service skills and ability to connect with guests positively. 
  • Able to complete fire training and CPR courses.

Related keywords

HospitalityFront DeskGuest ServicesPOS SystemsMicrosoft OfficeMS TeamsCustomer ServiceReservationsHotel ManagementCPRFire Training

About Maritime Conference Center

LinkedInVisit site

Hospitality Focused, Technology Driven™

Industry
Hospitality
Company size
51-200 employees
Founded
1974
Headquarters
Linthicum Heights, Maryland
LinkedIn followers
731

All-Inclusive Excellence Designed for You Located near Baltimore and D.C., the Maritime Conference Center offers all-inclusive solutions for every event, balancing flexibility, transparency, and state-of-the-art technology. Whether you’re a seasoned workshop professional or organizing an event for the first time, we deliver the support to create seamless and meaningful experiences.

Offices: 692 Maritime Blvd, Linthicum Heights, Maryland 21090, US

Conference and Meeting Services232 Overnight Guest RoomsLocated 4 miles from Baltimore Washington International AirportLocated on 80+ Acres of Countrysideand Offering Complete Meeting Packages & Daily Meeting PackagesCorporate TrainingHospitalityHotelFood and BeverageEvent Management
View all jobs at Maritime Conference Center

About Maritime Conference Center

LinkedInVisit site

Hospitality Focused, Technology Driven™

Industry
Hospitality
Company size
51-200 employees
Founded
1974
Headquarters
Linthicum Heights, Maryland
LinkedIn followers
731

All-Inclusive Excellence Designed for You Located near Baltimore and D.C., the Maritime Conference Center offers all-inclusive solutions for every event, balancing flexibility, transparency, and state-of-the-art technology. Whether you’re a seasoned workshop professional or organizing an event for the first time, we deliver the support to create seamless and meaningful experiences.

Offices: 692 Maritime Blvd, Linthicum Heights, Maryland 21090, US

Conference and Meeting Services232 Overnight Guest RoomsLocated 4 miles from Baltimore Washington International AirportLocated on 80+ Acres of Countrysideand Offering Complete Meeting Packages & Daily Meeting PackagesCorporate TrainingHospitalityHotelFood and BeverageEvent Management
View all jobs at Maritime Conference Center

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