Jobs at McCann Industries, Inc. (Now Hiring) — 4 open

• Competitive salary and eligibility for bonus program
• Opportunities for growth
• Health benefits
• 401K with Company match
• Paid time off and holiday pay
• Professional development opportunities

Core Values:

• Demonstrate McCann Values – Integrity, Respect, Reliability & Urgency
• Customer Service: A passion for customer service with the ability to resolve issues in a positive manner.
• Teamwork: Collaborate with internal teams to ensure seamless operations and high-quality service.
• Effective Communication: Excellent verbal and written communication skills, interpersonal skills, professionalism, and integrity.

We are seeking a motivated and results-driven Counter Service Representative. The role will be responsible for the safety and well-being of its employees, customers and visitors, in addition to training new hires, customer service and managing day-to-day operations of the branch.

If these qualities sound like you, we would like to talk with you!

Job Duties:

• Actively engages with both counter customers and phone customers to fully identify parts, product or service needs, respond to inquiries or questions, and offer timely quality solutions.
• Drive sales by identifying related products or add on extensions needed and making customers aware of product promotions.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• 50% Customer interaction, 30% Operations, 10% Winning Culture, 10% Back office

• A strong sense of urgency to provide exceptional customer service and satisfaction.
• Excellent customer relationship building skills
• A Can and Will do attitude
• Tenacity and willingness to go the extra mile to get the job done.
• Familiarity with construction equipment, construction process and tools
• Passion for, or to learn, the Construction Industry
• Experience at an equipment/auto dealership, Big Box retail or warehouse

• Bilingual - Spanish preferred.
• Outgoing, friendly personality is essential!
• Ability to juggle multiple tasks at once: from selling OEM parts, to writing-up orders, to handling phone inquiries, to warehousing inventory, to keeping good records all while building great relationships with our customers.
• Minimum of 2 years of inside sales, retail or related experience; or equivalent in education and experience.
• Sales and customer service skills
• High school diploma or GED required