Sydney, New South Wales, Australia · Hybrid
Company:Mercer Description: We are seeking a talented individual to join our Operations team at Mercer as a Senior Incident Manager working in either our Sydney, Melbourne or Adelaide office. This is a hybrid role that h…
Skills: Incident Management, Root Cause Analysis, Stakeholder Management, Impact Assessment, Remediation Planning
Mumbai City, Maharashtra, India · Hybrid
Company:Marsh Risk Description: We are seeking a talented individual to be part of the Chief of Staff (CoS) organization for Marsh Risk This role will be based in Mumbai. This is a hybrid role that has a requirement of w…
Skills: CSR Strategy, Program Management, Stakeholder Management, Executive Communication, Budget Management
Ciudad de México, Mexico · Hybrid
Company:Marsh Description: Estamos buscando un talento para unirse a nuestro equipo en Marsh. Este puesto estará basado en CDMX. Este es un rol híbrido que requiere trabajar al menos tres días a la semana en la oficina.E…
Skills: Database Management, Advanced Excel, Alteryx, Power BI, Power Query
New York, New York, United States · Hybrid
$65k–$125k/yr
Company:Marsh Corporate Description: Come work for a Fortune 200 company that is looking to add a member to their Executive Protection Professional staff. We are seeking Executive Professionals to provide security and sa…
Skills: Executive Protection, Secure Transportation, Security Assessments, Threat Intelligence Analysis, Risk Mitigation
San Francisco, California, United States · Hybrid
$115k–$210k/yr
Company:Guy Carpenter Description: VP, Global Analytics - Reinsurance Actuarial What to expect: As a VP in Global Analytics, you will be an individual contributor who, with minimal supervision, serves as a strategic actu…
Skills: Reinsurance Actuarial Services, Pricing, Valuation, Capital Modeling, Python
Montreal, Quebec, Canada · Hybrid
Company:Mercer Description: We are seeking a talented individual to join our Institutional Investment Sales team at Mercer. This role will be based in Montreal. This is a hybrid role that has a requirement of working at …
Skills: Institutional Investment Sales, Business Development, Relationship Management, Strategic Planning, Client Engagement
Norwalk, Connecticut, United States · Hybrid
Company:Mercer Description: Join Our Team at Mercer! Are you an experienced professional looking to be part of an innovative company with great leaders and a chance to make a real impact? Mercer is growing, and now is a …
Skills: Client Relationship Management, Financial Analysis, Benefits Design, Strategic Planning, Microsoft Excel
Warsaw, Masovian Voivodeship, Poland · Hybrid
Company: Description: Our European Business Support Center (EBSC) is seeking candidates for the following position based in the Warsaw office: Automation Senior What can you expect? In this position, you will be responsi…
Skills: VBA, Python, Process Mapping, Process Reengineering, End-to-End Process Improvement
Denver, Colorado, United States · Hybrid
$88k–$176k/yr
Company:Mercer Description: We are seeking a talented individual to join our team at Mercer. This role can be based in Denver, Chicago, Houston & Portland, and offers a hybrid work arrangement, requiring a minimum of thr…
Skills: Project Management, RFP Process, Client Services, Data Analysis, Relationship Building
Cluj-Napoca, Romania · Hybrid
Company:Mercer Description: The Account Management Operations Analyst role will report to the Head of Global Alignment and will play a key part in ensuring that we have strong governance of key performance indicators and…
Skills: Data Analysis, Excel, PowerPoint, KPI Reporting, OKR Reporting
San Francisco, California, United States · Hybrid
$115k–$210k/yr
Company:Guy Carpenter Description: VP, Global Analytics - Reinsurance Actuarial What to expect: As a VP in Global Analytics, you will be an individual contributor who, with minimal supervision, serves as a strategic actu…
Skills: Reinsurance Actuarial Services, Pricing, Valuation, Capital Modeling, Python
Aliso Viejo, California, United States · Hybrid
$41k–$77k/yr
Company: Description: SUMMARY Work directly with Client Service Team (Client Managers, Client Executives and Principals) to provide a high level of client support in response to routine client requests and needs, act as …
Skills: Benefit Analysis, Client Service, RFP Preparation, Market Proposal Analysis, Insurance Implementation
Gurugram, Haryana, India · Hybrid
Company:Marsh Risk Description: We are seeking a talented individual in our Compensation COE (Marsh Corporate) team at Marsh Risk India, a Marsh business. This role will be based in the Gurgaon office. This is a hybrid r…
Skills: Market Benchmarking, Job Evaluation, Benefits Design, Data Analysis, Compensation Strategy
Beijing, Beijing, China · On-site
Company:Guy Carpenter Description: Analyzes risks and assists with developing solutions for clients’ needs. Assists with responding to client queries and concerns, resolving issues promptly in order to maintain client sa…
Skills: Risk Analysis, Client Relationship Management, Brokerage Product Development, Market Trend Analysis, Financial Statement Assessment
Worcester, England, United Kingdom · Hybrid
Company:Marsh Commercial Description: We are seeking a talented individual to join our Commercial Team at Marsh. This role will be based in our Worcester office. This is a hybrid role that has a requirement of working at…
Skills: Commercial Insurance, Account Handling, Client Service, Placement Strategy, Underwriting
Milan, Lombardy, Italy · Hybrid
Company:Marsh Description: We are seeking a Business Development Intern to join Mercer Investments. This role will be based in our Milan Office. This is a hybrid role that has a requirement of working at least three days…
Skills: Business Development, Sales Strategy, Market Research, Client Service, Microsoft Excel
Shanghai, Shanghai, China · Hybrid
Company: Description: We are looking for a talented individual to join our Asia HR team in Shanghai. As HR Manager, you will coach, advise and support people managers on People & Culture topics. With opportunities for re…
Skills: HR Business Partnering, Labor Law Knowledge, Analytical Skills, Project Management, Problem Solving
Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic · Hybrid
Company:Marsh Description: Marsh Advisory team is seeking candidates for an empathetic, well-spoken professional to join our Claims Solutions Advocacy team based in Santo Domingo- República Dominicana Sr.Property Claims …
Skills: Claims Management, Litigation Management, Negotiation, Policy Analysis, Advocacy
Tokyo, Japan · Hybrid
Company:Mercer Description: We are seeking a talented individual to join our Global Client team at Mercer, a Marsh business. This role will be based in Tokyo, Japan. Global Client Director Japan The Global Client Directo…
Skills: Strategic Account Management, Business Development, C-Suite Relationship Management, Revenue Growth, Cross-functional Leadership
Norwich, England, United Kingdom · Hybrid
Company: Description: We are seeking a talented and motivated individual to join our FinPro National Claims team at Marsh Risk. This role will be based in Norwich and offers a hybrid working arrangement, with a requireme…
Skills: People Management, Stakeholder Management, Performance Management, Process Optimisation, Coaching
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Manage end-to-end incidents from lodgement to closure and facilitate root cause analysis to implement preventive measures. Coordinate with cross-functional stakeholders to oversee rectification activities and support regulatory reporting.
Requires a tertiary or postgraduate qualification and at least 5 years of experience in financial services, specifically within Superannuation and Insurance. Candidates must possess strong stakeholder management skills and the ability to lead improvement initiatives.
We are seeking a talented individual to join our Operations team at Mercer as a Senior Incident Manager working in either our Sydney, Melbourne or Adelaide office. This is a hybrid role that has a requirement of working at least three days a week in the office.
Manage incidents end-to-end from lodgement through to closure in line with Mercer Pacific Incident Management Policy and related procedures.
Conduct and facilitate root cause analysis to identify preventive measures and improve control environments.
Oversee rectification activities including impact assessment, remediation planning, member compensation, and communication.
Coordinate and engage with stakeholders across multiple business functions including Risk, Compliance, GSD, Trustee Office, Product, and Technology.
Support reporting to regulators and internal stakeholders, draft funding submissions, and contribute to continuous improvement and coaching within the team.
Relevant tertiary or postgraduate qualification.
Minimum 5 years’ experience in the financial services industry, preferably with knowledge of Superannuation and Insurance in Super.
Strong product and business acumen with proven experience leading small projects or improvement initiatives.
Excellent stakeholder management, influencing skills, and ability to communicate complex topics clearly.
Self-starter comfortable working in a small, dynamic team environment.
Experience in a heavily regulated operations environment.
Working knowledge of Mercer systems such as SuperB, Sonata, or M-Track.
Demonstrated ability to coach and support continuous improvement within teams.
Familiarity with operational risk governance and compliance frameworks.
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
This LinkedIn page is closed. Please follow us at Marsh on LinkedIn.
Offices: 1166 Avenue of the Americas, New York, NY 10036, US
This LinkedIn page is closed. Please follow us at Marsh on LinkedIn.
Offices: 1166 Avenue of the Americas, New York, NY 10036, US
