Clera home
·Dashboard

Jobs at Margaritaville Resort Times Square (Now Hiring) — 1 open

Margaritaville Resort Times Square logoMargaritaville Resort Times Square

Guest Services Agent

New York, New York, United States · On-site

$26/hr–$30/hr

Entry level

Compensation TypeHourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway m…

Skills: Customer service, Front desk operations, Cash handling, Computer literacy, Communication

Margaritaville Resort Times Square logo

Guest Services Agent

Margaritaville Resort Times Square

New York, New York, United States • On-site

Apply
Entry level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • $26/hr–$30/hr
  • Full-time
  • high school
  • Posted 1d ago
  • Apply by Jul 28
  • ~40 hrs/week

Responsibilities

The Guest Service Agent is responsible for providing attentive and efficient service to guests during check-in, their stay, and checkout. They must also manage front desk operations, handle guest inquiries, and ensure accurate cash handling and record-keeping.

Requirements

Candidates are required to have a high school diploma or equivalent and computer proficiency. Previous experience in a hotel or related customer service field is preferred, along with the ability to stand for the duration of a shift.

Full job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

 

Margaritaville Resort Time Square  New York City, NY

Overview

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

Qualifications

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Bilingual a plus

 

Related keywords

Guest ServicesFront OfficeHospitalityHotel ManagementCheck-inCheck-outRevenue ManagementPBX ConsoleCash HandlingCustomer ExperienceProperty ManagementReservationsFront DeskGuest RelationsOperations

About Margaritaville Resort Times Square

LinkedInVisit site

A tropical oasis in the heart of New York City, Margaritaville Resort Times Square invites you to get on island time

Industry
Hospitality
Company size
201-500 employees
Founded
2021
Headquarters
New York, New York
LinkedIn followers
702

A tropical oasis in the heart of New York City, Margaritaville Resort Times Square invites you to get on island time — in world-famous Times Square. Whether you’re kicking back in your breezy room or suite, lounging poolside on the roof deck with a frozen concoction, or taking a culinary tour through the Caribbean at our restaurants, this relaxing retreat is your passport to paradise. And when you’re ready for adventure, you’ll find many of the city’s most famous attractions within walking distance, including the theaters of Broadway, Central Park, and the iconic Empire State Building.

Offices: 560 7th Ave, New York, New York 10018, US

HospitalityResortHotelDiningand Restaurant
View all jobs at Margaritaville Resort Times Square

About Margaritaville Resort Times Square

LinkedInVisit site

A tropical oasis in the heart of New York City, Margaritaville Resort Times Square invites you to get on island time

Industry
Hospitality
Company size
201-500 employees
Founded
2021
Headquarters
New York, New York
LinkedIn followers
702

A tropical oasis in the heart of New York City, Margaritaville Resort Times Square invites you to get on island time — in world-famous Times Square. Whether you’re kicking back in your breezy room or suite, lounging poolside on the roof deck with a frozen concoction, or taking a culinary tour through the Caribbean at our restaurants, this relaxing retreat is your passport to paradise. And when you’re ready for adventure, you’ll find many of the city’s most famous attractions within walking distance, including the theaters of Broadway, Central Park, and the iconic Empire State Building.

Offices: 560 7th Ave, New York, New York 10018, US

HospitalityResortHotelDiningand Restaurant
View all jobs at Margaritaville Resort Times Square

Similar companies hiring

Marriott International Hotels, Inc. (12292)Accor (6821)Hilton (3474)Healthcare Services Group, Inc (3400)Whitbread (2299)Four Seasons (1573)Minor Hotels (1425)IHG Hotels & Resorts (1284)Marcus Corporation (1209)Landry's (1042)Caesars Entertainment (970)Hilton Grand Vacations (929)
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty