Brampton, Ontario, Canada · On-site
$20/hr–$22/hr
ROLE The Supervisor is responsible for the quality and delivery of the Shendy's program and for ensuring team alignment with Company Core Values. This role requires strong leadership, active listening, collaboration, and…
Skills: Leadership, Staff Training, Mentorship, Quality Assurance, Public Relations
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The Supervisor oversees the quality and delivery of aquatic programs while leading and mentoring staff to ensure operational standards. They are responsible for facility maintenance, client relations, and modeling company core values in daily operations.
Candidates must possess LSS National Lifeguard, LSS Lifesaving Instructor, and Standard First Aid with CPR-C certifications. At least one year of supervisory experience and a Vulnerable Sector Check are also required.
ROLE
The Supervisor is responsible for the quality and delivery of the Shendy's program and for ensuring team alignment with Company Core Values. This role requires strong leadership, active listening, collaboration, and excellent verbal and written communication skills.
Supervisors lead by training, supporting, mentoring, and motivating both Aquatic and Administrative staff while fostering a positive and high-performing team environment. They bring an entrepreneurial mindset to daily operations, take initiative to solve challenges, and consistently model the Company’s Core Values in action.
RESPONSIBILITIES
The specific duties and responsibilities for this position include but are not limited to the following:
PEOPLE LEADERSHIP & TEAM DEVELOPMENT
· Support employees through day-to-day coaching, guidance, and issue resolution
· Provide supervision and leadership to shift teams
· Foster a positive workplace culture through morale and staff engagement initiatives
· Lead ongoing staff training, mentorship, and development
· Lead by example while supporting Assistant Supervisors, Customer Service Representatives, and Swim Instructors in-water and on-deck to ensure quality program delivery and operational standards
QUALITY ASSURANCE:
· Ensuring quality and adherence to company Guidelines in all programs
· Adhering to policies, procedures, and governing regulations
RUBLIC RELATIONS:
· Communicating with clients and prospective employees
· Liaising and maintaining relationships with external course conductors
· Maintains and ensures a safe, clean and organized facility space
· Sales Merchandise, Program and Office Inventory
· Implement company KPIs and key metrics as assigned
· Performing any position within the facility
· Manager on Duty as Required
· Operational Support as Required
· Additional Administrative Items as Required
QUALIFICATIONS:
· LSS National Lifeguard (Required)
· LSS Lifesaving Instructor (Required)
· Standard First Aid with CPR-C (Required)
· MWSS Coach Course Certification (can be obtained upon hiring)
· 1+ years Supervisor experience
· Vulnerable Sector Check
REPORTS TO:
Manager
LOCATION:
Making Waves Brampton - 99 Rosedale Ave
SCHEDULE:
· Daytime, evening, and weekend shifts available
· Minimum availability of 2 days per week required
· Flexible scheduling opportunities available
Our team is strongest when it reflects the communities we serve. We welcome different backgrounds, perspectives, identities, and experiences. Diversity makes us better, smarter, and more fun to be around.
Ready to Apply: Submit your resume. We’d love to hear from you.
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Making Waves Swim School offers private, one-on-one swim lessons for children and adults in indoor hotel pools throughout New Jersey. Our 35 full-time and part-time swim instructors teach approximately 600 to 1,000-plus students per week in more than 22 facilities. Lessons are held weekdays, weeknights and weekends. Our personalized, one-on-one swimming instruction model helps children and adults learn to swim in less time and at a lower total cost than group instruction. The cost per class may be higher, but students can learn to swim confidently and independently – no swimmies, no life vest, no noodles – in a matter of months instead of years. Year-round lessons are held in indoor pools that are heated to 85 degrees or higher, so weather is never an issue. Group swim lessons are typically held in loud, crowded facilities that can be intimidating and full of distractions. Direct interaction with the instructor is difficult. Making Waves offers private swim lessons in quiet hotel pools where each student can learn at their own pace. The sole responsibility of a Making Waves Swim School instructor is to focus on one student at a time and teach that child how to swim and be safe in and around the water. For more information about swim lessons, go to www.startmakingwaves.com. Making Waves is always looking for full-time and part-time swim instructors who are kid friendly, reliable and professional. We provide comprehensive training through our proprietary Making Waves training program, which focuses on one-on-one swim instruction and prioritizes water safety. This program includes American Red Cross lifeguard, CPR and first aid certifications. For more information, email [email protected]. Hotel managers… Are you spending too much time and money on pool management and maintenance? Making Waves offers a number of barter services, as well as monthly cash payments, for the use of hotel pools for swim lessons. Services such as water balancing and testing, scheduled maintenance, and on-demand technical repairs can save you thousands of dollars and free up maintenance teams for more urgent issues. For more information, email [email protected].
Offices: 320 Pennington Lawrenceville Rd, Pennington , NJ 08691, US · 500 Promenade Blvd, Bridgewater, NJ 08807, US
Making Waves Swim School offers private, one-on-one swim lessons for children and adults in indoor hotel pools throughout New Jersey. Our 35 full-time and part-time swim instructors teach approximately 600 to 1,000-plus students per week in more than 22 facilities. Lessons are held weekdays, weeknights and weekends. Our personalized, one-on-one swimming instruction model helps children and adults learn to swim in less time and at a lower total cost than group instruction. The cost per class may be higher, but students can learn to swim confidently and independently – no swimmies, no life vest, no noodles – in a matter of months instead of years. Year-round lessons are held in indoor pools that are heated to 85 degrees or higher, so weather is never an issue. Group swim lessons are typically held in loud, crowded facilities that can be intimidating and full of distractions. Direct interaction with the instructor is difficult. Making Waves offers private swim lessons in quiet hotel pools where each student can learn at their own pace. The sole responsibility of a Making Waves Swim School instructor is to focus on one student at a time and teach that child how to swim and be safe in and around the water. For more information about swim lessons, go to www.startmakingwaves.com. Making Waves is always looking for full-time and part-time swim instructors who are kid friendly, reliable and professional. We provide comprehensive training through our proprietary Making Waves training program, which focuses on one-on-one swim instruction and prioritizes water safety. This program includes American Red Cross lifeguard, CPR and first aid certifications. For more information, email [email protected]. Hotel managers… Are you spending too much time and money on pool management and maintenance? Making Waves offers a number of barter services, as well as monthly cash payments, for the use of hotel pools for swim lessons. Services such as water balancing and testing, scheduled maintenance, and on-demand technical repairs can save you thousands of dollars and free up maintenance teams for more urgent issues. For more information, email [email protected].
Offices: 320 Pennington Lawrenceville Rd, Pennington , NJ 08691, US · 500 Promenade Blvd, Bridgewater, NJ 08807, US
