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Jobs at MAK Technologies (Now Hiring) — 5 open

MAK Technologies logoMAK Technologies

Desktop IT Support Technician

Cambridge, Massachusetts, United States · On-site

Mid level

Desktop IT Support Technician Business Unit: MAK Technologies, Inc. Location: Cambridge, MA What YOU will do: The Desktop IT Support Technician is responsible for providing day-to-day technical support to employees by in…

Skills: Windows Operating Systems, Desktop Hardware Troubleshooting, Microsoft 365, PC Imaging, Network Connectivity

MAK Technologies logoMAK Technologies

Technical Sales Support

Orlando, Florida, United States · On-site

Mid level

Technical Sales Support – Simulation Solutions Business Unit: MAK Technologies, Inc. Location: Orlando FL What YOU will do: MAK Technologies is seeking a Technical Sales Support professional to help support MAK’s Simulat…

Skills: Technical Implementation, Demo Development, Customer Presentations, Solutioning, Software Troubleshooting

MAK Technologies logoMAK Technologies

Desktop IT Support Technician

Cambridge, Massachusetts, United States · On-site

Mid level

Desktop IT Support Technician Business Unit: MAK Technologies, Inc. Location: Cambridge, MA What YOU will do: The Desktop IT Support Technician is responsible for providing day-to-day technical support to employees by in…

Skills: Windows OS, Desktop Hardware Troubleshooting, Microsoft 365, PC Imaging, Network Connectivity

MAK Technologies logoMAK Technologies

Senior Software Engineer - Naval Simulation

Orlando, Florida, United States · On-site

Senior

Senior Software Engineer – Naval Simulation Business Unit: MAK Technologies, Inc. Location: Orlando, FL Who YOU are and what You can become: Are you a Software Engineer with prior military experience? Are you passionate …

Skills: C++, C#, Java, HLA, DIS

MAK Technologies logoMAK Technologies

Senior Software Engineer - Simulation Solutions

Orlando, Florida, United States · On-site

Senior+

Join us as a Senior Software Engineer and help us shape and advance simulation technologies for mission-critical training and analysis. If you excel at building high-performance solutions and want to make an impact in de…

Skills: C++, C#, Unreal Engine, DIS/HLA Standards, Real-time Systems

MAK Technologies logo

Desktop IT Support Technician

MAK Technologies

Cambridge, Massachusetts, United States • On-site

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Mid level

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  • Full-time
  • high school, associate degree, bachelor degree, professional certificate
  • Posted 4d ago
  • Apply by Oct 21
  • ~40 hrs/week

Responsibilities

The technician provides day-to-day technical support by installing, configuring, and troubleshooting computer hardware, software, and network connectivity. They serve as the first point of contact for desktop issues and manage employee onboarding and offboarding technology needs.

Requirements

Candidates must have 1-3 years of IT support experience and strong knowledge of Windows OS and Microsoft 365. A high school diploma is required, while a STEM degree and CompTIA or Microsoft certifications are preferred.

Full job description

Desktop IT Support Technician
Business Unit: MAK Technologies, Inc.
Location: Cambridge, MA

What YOU will do: 

The Desktop IT Support Technician is responsible for providing day-to-day technical support to employees by installing, configuring, maintaining, and troubleshooting computer hardware, software, peripherals, and basic network connectivity. This role ensures users have reliable and functional technology resources and serves as the first point of contact for desktop support issues.

In This Role, You Will:
  • Assemble, configure, deploy, and image desktop and laptop computers.
  • Install, upgrade, and maintain operating systems, software applications, and hardware components.
  • Diagnose and resolve hardware, software, printer, and peripheral issues.
  • Troubleshoot desktop, laptop, mobile device, and basic network connectivity problems.
  • Respond to help desk requests and provide timely customer support to employees.
  • Set up and maintain user accounts, passwords, and access permissions.
  • Configure and support Microsoft 365 applications, including Outlook, Teams, and Office applications.
  • Assist with employee onboarding and offboarding, including computer setup, account provisioning, and equipment recovery.
  • Maintain inventory of computer equipment, peripherals, and software licenses.
  • Perform routine system maintenance, updates, and patch management.
  • Coordinate equipment repairs and warranty service with vendors when necessary.
  • Document support activities, resolutions, and standard operating procedures.
  • Assist with conference room technology and audiovisual equipment support.
  • Support cybersecurity initiatives by following security procedures and reporting potential risks.
  • Perform other IT-related duties as assigned.

What YOU need:

Required:
  • Strong knowledge of Windows operating systems and desktop hardware.
  • Experience troubleshooting PCs, laptops, printers, monitors, and peripherals.
  • Experience supporting Microsoft 365 applications and services.
  • High school diploma or equivalent required.
  • 1–3 years of desktop support, help desk, or IT support experience.

Preferred:
  • Experience with PC imaging and deployment tools.
  • Experience supporting hybrid and remote employees.
  • Familiarity with ticketing systems and asset management software.
  • Knowledge of cybersecurity best practices and endpoint protection tools.
  • Associates or bachelor’s degree in STEM
  • Preferred certifications CompTIA A+, NET+, SEC+ CE and/or Microsoft 365 Fundamentals
  • Familiarity with Azure Active Directory/Entra ID
  • Excellent customer service skills

Equal Opportunity- It takes diverse talent to solve real-world problems.  MAK Technologies, Inc.  is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed.  We’re proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds. So, bring us your personal experience, your perspectives, and your background. It’s through our differences that innovative changes are made.

Reasonable Accommodations – MAK Technologies, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Recruitment Team at [email protected].

Related keywords

WindowsMicrosoft 365OutlookTeamsOfficeAzure Active DirectoryEntra IDCompTIA A+Net+Sec+Microsoft 365 FundamentalsPC ImagingEndpoint ProtectionTicketing SystemsAsset ManagementHardware Troubleshooting

About MAK Technologies

LinkedInVisit site

Open Systems. Open Standards. Open APIs.

Industry
Software Development
Company size
51-200 employees
Founded
1990
Headquarters
Cambridge, Massachusetts
LinkedIn followers
5,892

MAK Technologies develops software for live, virtual, and constructive simulation. With its strong foundation of commercial-off-the-shelf (COTS) software products collectively known as MAK ONE, MAK works with customers to build, link together, and populate compelling 2D/3D simulated environments. Our primary users are in the aerospace and defense industries, yet our products and services help customers anywhere modeling and simulation is needed to train, plan, analyze, experiment, prototype, and demonstrate. MAK is dedicated to serving our customers by building flexible products, offering superior technical support, and delivering command staff training solutions. Check us out at www.mak.com for more info.

Offices: 10 Fawcett St, Cambridge, Massachusetts 02138, US · 13501 Ingenuity Dr, Suite 200, Orlando, Florida 32826, US

Virtual SimulationCommand Staff TrainingSimulation TechnologyModeling and SimulationSimulation InteroperabilityTraining Solutionsand Simulation and Training SolutionsSimulationInformation TechnologyWeb Design
View all jobs at MAK Technologies

About MAK Technologies

LinkedInVisit site

Open Systems. Open Standards. Open APIs.

Industry
Software Development
Company size
51-200 employees
Founded
1990
Headquarters
Cambridge, Massachusetts
LinkedIn followers
5,892

MAK Technologies develops software for live, virtual, and constructive simulation. With its strong foundation of commercial-off-the-shelf (COTS) software products collectively known as MAK ONE, MAK works with customers to build, link together, and populate compelling 2D/3D simulated environments. Our primary users are in the aerospace and defense industries, yet our products and services help customers anywhere modeling and simulation is needed to train, plan, analyze, experiment, prototype, and demonstrate. MAK is dedicated to serving our customers by building flexible products, offering superior technical support, and delivering command staff training solutions. Check us out at www.mak.com for more info.

Offices: 10 Fawcett St, Cambridge, Massachusetts 02138, US · 13501 Ingenuity Dr, Suite 200, Orlando, Florida 32826, US

Virtual SimulationCommand Staff TrainingSimulation TechnologyModeling and SimulationSimulation InteroperabilityTraining Solutionsand Simulation and Training SolutionsSimulationInformation TechnologyWeb Design
View all jobs at MAK Technologies

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