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Full-time
bachelor degree
Personal development opportunities, Career development opportunities, Attractive salary
Posted 10d ago
Apply by Aug 15
~40 hrs/week
Responsibilities
The Logistics Customer Service representative manages customer demand, schedules, and transportation to ensure on-time delivery and supply chain efficiency. They act as the primary point of contact for customers, handling portals, claims, and cross-functional coordination to maintain operational excellence.
Requirements
Candidates must hold a bachelor's degree in a relevant field and possess at least 3 years of experience in logistics or supply chain within the automotive industry. Proficiency in SAP and advanced Microsoft Office skills are required, along with strong analytical and communication abilities.
Full job description
Your Contribution:
As a Logistics Customer Service, you will play a key role in ensuring the uninterrupted supply of finished goods to our customers by coordinating demand, deliveries, transportation, and customer requirements. You will serve as the main point of contact between MAHLE and our customers, maintaining strong relationships while ensuring excellent delivery performance and customer satisfaction.
Monitor customer demand, schedules, forecasts, and delivery requirements to ensure on-time customer fulfillment.
Manage customer portals, including schedules, scorecards, claims, debits, tickets, and customer communications.
Analyze customer demand and inventory levels to support uninterrupted supply and optimize logistics performance.
Coordinate transportation activities to ensure compliance with customer delivery windows and shipping requirements.
Process and monitor deliveries, shipping documentation, ASN requirements, and customer-specific logistics standards.
Manage customer returns (RMAs), discrepancies, credit notes, and customer claims in coordination with cross-functional teams.
Monitor logistics KPIs, including delivery performance, expedited freight, backlog, inventory levels, and customer satisfaction metrics.
Support annual physical inventory activities and continuous improvement initiatives.
Coordinate with Production Planning, Warehousing, Quality, Traffic, Import/Export, Launch Management, and Finance teams to ensure operational excellence.
Participate in MPS (MAHLE Production System), corporate audits, customer audits, and compliance initiatives.
Drive continuous improvement activities by sharing best practices, standardizing work instructions, and implementing process improvements.
Ensure compliance with customer requirements, industry standards, and company policies related to quality, safety, and environmental management systems.
Your Experience & Qualifications:
Bachelor's Degree in Business Administration, Engineering, Supply Chain Management, Logistics, or a related field.
Minimum 3 years of experience in Customer Service, Logistics, Supply Chain, or a similar role within the automotive industry.
Experience managing customer portals and customer-specific logistics requirements.
Strong knowledge of SAP, preferably MM, PP, and SD modules.
Advanced Microsoft Office skills, particularly Excel and PowerPoint.
Strong analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced manufacturing environment.
Excellent communication and customer relationship management skills.
Experience working with transportation management, inventory control, and demand planning processes.
Advanced English proficiency required
Our Offer:
We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits. We encourage you to apply even if you don´t meet every single requirement. You may just be the right candidate for this or other roles.
After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s).
For more information about MAHLE and what a career with us looks like for you, click here. Jobs & Career MX |MAHLE
#TeamMAHLE is diverse, and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.
MAHLE is a leading international development partner and supplier to the automotive industry with customers in both passenger car and commercial vehicle sectors. Founded in 1920, the technology group is working on the climate-neutral mobility of tomorrow, with a focus on the strategic areas of electrification and thermal management as well as further technology fields to reduce CO2 emissions, such as fuel cells or highly efficient combustion engines that also run on hydrogen or synthetic fuels. Today, one in every two vehicles globally is equipped with MAHLE components.
For privacy statement and imprint follow the website link below.
Offices: Pragstrasse 26-46, Stuttgart, D-70376, DE · North American Headquarters, 23030 MAHLE Drive, Farmington Hills, MI 48335, US · 1-9-12 Kita-otsuka, Tokoyo, Toshima-ku 170-0004, JP · 2 Central Park Drive, Rugby, Warwickshire CV23 0WE, GB · Rodovia Anhanguera, km 49,7, Jundiai, São Paulo/ SP 13.210-877, BR
Design and manufacturing of automotive engine componentsFiltration and Engine PeripheralsEngine Systems and ComponentsValve trainThermalmanagementLiquid management systemsAir managementMotorsports and Special EnginesMechatronicsFront-end Modules
MAHLE is a leading international development partner and supplier to the automotive industry with customers in both passenger car and commercial vehicle sectors. Founded in 1920, the technology group is working on the climate-neutral mobility of tomorrow, with a focus on the strategic areas of electrification and thermal management as well as further technology fields to reduce CO2 emissions, such as fuel cells or highly efficient combustion engines that also run on hydrogen or synthetic fuels. Today, one in every two vehicles globally is equipped with MAHLE components.
For privacy statement and imprint follow the website link below.
Offices: Pragstrasse 26-46, Stuttgart, D-70376, DE · North American Headquarters, 23030 MAHLE Drive, Farmington Hills, MI 48335, US · 1-9-12 Kita-otsuka, Tokoyo, Toshima-ku 170-0004, JP · 2 Central Park Drive, Rugby, Warwickshire CV23 0WE, GB · Rodovia Anhanguera, km 49,7, Jundiai, São Paulo/ SP 13.210-877, BR
Design and manufacturing of automotive engine componentsFiltration and Engine PeripheralsEngine Systems and ComponentsValve trainThermalmanagementLiquid management systemsAir managementMotorsports and Special EnginesMechatronicsFront-end Modules