Jobs at Magnolia Hotels (Now Hiring) — 36 open — Page 2

Front Office Director - Magnolia Hotel Houston

Houston, Texas, United States · On-site

Mid level

Overview The Front Office Manager at the Magnolia Hotel Houston is responsible for ensuring the operation of the Guest Services, Concierge, PBX, and Uniformed Services/Transportation in an attentive, friendly, efficient,…

Skills: Guest Services Management, Revenue Maximization, Staff Coaching, Budgeting, Conflict Resolution

Magnolia Hotels

Bartender Part Time - New Hotel Outlet Press & Pour

Houston, Texas, United States · On-site

Mid level

Overview New street level Coffee shop and Bar managed by Magnolia Hotel Houston Opening Soon! We are seeking an enthusiastic, customer-focused Bartender to join our Food & Beverage team. Responsibilities To prepare and s…

Skills: Mixology, Customer Service, Beverage Preparation, Wine Knowledge, Beer Knowledge

Magnolia Hotels

Barista - Part Time - New Hotel Outlet Press & Pour

Houston, Texas, United States · On-site

Entry level

Overview New street level Coffee shop and Bar managed by Magnolia Hotel Houston Opening Soon! We are seeking an enthusiastic, customer-focused Barista to join our Food & Beverage team. Responsibilities The Barista is res…

Skills: Coffee Preparation, Espresso Machine Operation, Customer Service, Point-of-Sale (POS) Systems, Cash Handling

Magnolia Hotels

Barista - New Hotel Outlet Press & Pour

Houston, Texas, United States · On-site

Entry level

Skills: Coffee Preparation, Espresso Machine Operation, Customer Service, Point-of-Sale (POS) Systems, Cash Handling

Magnolia Hotels

Server & Bartender

St. Louis, Missouri, United States · On-site

Entry level

Overview Magnolia St. Louis, a Tribute Portfolio Hotel, was originally built in 1924 as the Mayfair Hotel by Charles Heiss and shines brightly as the crown jewel of downtown hospitality and sophistication. It is the site…

Skills: Serving, Bartending, Guest Relations, Food Sanitation, Service Recovery

Magnolia Hotels

Houseperson Housekeeping

St. Louis, Missouri, United States · On-site

Entry level

Overview Join Our Team as a Hospitality Champion!Are you passionate about creating memorable experiences? In this role, you will: Deliver exceptional service to both our guests and team members at all times. Support the …

Skills: Cleaning, Organization, Attention To Detail, Hospitality Service, Inventory Management

Magnolia Hotels

Hotel Maintenance/Engineer

St. Louis, Missouri, United States · On-site

$18/hr–$25/hr

Mid level

Overview Join our team behind the scenes—where comfort meets craftsmanship. We’re hiring a Second Shift Hotel Engineer to keep our guest experience running smoothly!" Knowledge of and experience in building maintenance t…

Skills: Plumbing, Electrical, Painting, Carpentry, HVAC Maintenance

Magnolia Hotels

Maintenance Engineer $22-25hr - Magnolia Denver

Denver, Colorado, United States · On-site

$22/hr–$25/hr

Mid level

Overview A Maintenance Engineer is expected to have an extensive background in a maintenance-related field, preferably within a hospitality or resort environment, and/or a minimum of five (5) years of construction experi…

Skills: HVAC, Electrical, Plumbing, Refrigeration, Drywall Repair

Magnolia Hotels

AM Line Cook

Houston, Texas, United States · On-site

Mid level

Overview You will be a part of the Magnolia Houston Hotel culinary team which masterfully crafts distinctive dishes and cultivates an authentic food experience for our guests. Your food knowledge will be put to the test …

Skills: Food Preparation, Cooking, Garnishing, Food Safety, Sanitation

Magnolia Hotels

PM Line Cook

Houston, Texas, United States · On-site

Mid level

Skills: Food Preparation, Cooking, Garnishing, Food Safety, Sanitation

Magnolia Hotels

Barista - P&P

Houston, Texas, United States · On-site

Entry level

Skills: Coffee Preparation, Espresso Machine Operation, Customer Service, Point-of-Sale (POS) Systems, Cash Handling

Magnolia Hotels

Barista - Part Time - P&P

Houston, Texas, United States · On-site

Entry level

Skills: Coffee Preparation, Espresso Machine Operation, Customer Service, Point-of-Sale (POS) Systems, Cash Handling

Magnolia Hotels

Food Runner/Barback - New Hotel Outlet Press & Pour

Houston, Texas, United States · On-site

Entry level

Overview New street level Coffee shop and Bar managed by Magnolia Hotel Houston Opening Soon! We are seeking an energetic, dependable, and guest-focused Food Runner/Barback to join our Food & Beverage team. Responsibilit…

Skills: Food Running, Barbacking, Guest Service, Multitasking, Communication

Magnolia Hotels

Bartender - P&P

Houston, Texas, United States · On-site

Mid level

Skills: Mixology, Customer Service, Wine Knowledge, Beer Knowledge, Spirits Knowledge

Magnolia Hotels

Bartender Part Time - P&P

Houston, Texas, United States · On-site

Mid level

Skills: Beverage Preparation, Customer Service, Mixology, Wine Knowledge, Beer Knowledge

Magnolia Hotels

Mixologist - New Hotel Outlet Press & Pour

Houston, Texas, United States · On-site

Mid level

Overview New street level Coffee shop and Bar managed by Magnolia Hotel Houston Opening Soon! We are seeking a passionate, energetic, and guest-focused Mixologist to join our Food & Beverage team. Responsibilities The Mi…

Skills: Mixology, Cocktail Preparation, Guest Service, POS Systems, Cash Handling

Overview

The Front Office Manager at the Magnolia Hotel Houston is responsible for ensuring the operation of the Guest Services, Concierge, PBX, and Uniformed Services/Transportation in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue, occupancy, and following Marriott high standards of quality.

Responsibilities

Motivate, coach, counsel, and discipline all Front Office Staff.

Develop employee morale and ensure training of Guest Services personnel.

Maximize room revenue and occupancy by reviewing status daily.

Analyze rate variance, monitor credit report, and maintain close observation of daily house count.

Prepare employee Schedule according to business forecast, payroll budget guidelines, and productivity requirements.

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

Have knowledge of all hotel features/services, hours of operation, all room types, numbers, layout, decor, appointments and location, all room rates, special packages and promotions, room availability status for any given day, scheduled in-house group activities, locations, and times, and all hotel and departmental policies and procedures.

Access all functions of the computer system.

Answer department telephone within specified amount of rings determined by property guidelines, using correct greeting and telephone etiquette.

Establish par levels for supplies and equipment.

Complete requisitions to replenish shortages or additional items needed for the anticipated business.

Ensure that current information on rates, packages, and promotions is available at the Front Desk and that all staff are knowledgeable on such.

Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.

Monitor expenses (telephone, cost of sales, supplies, T/A commissions and labor).

Track actuals against budget.

Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.

Coordinate breaks for staff.

Assign work duties to staff.

Conduct pre-shift meeting with staff and review all information pertinent to the day's business.

Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.

Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.

Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.

Monitor guest mail and ensure that it is processed according to procedures.

Monitor and ensure that express check-outs are processed through the system.

Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.

Assist guests with reports of lost/stolen articles, following hotel policy.

Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately.

Document each call according to procedures. Ensure security of guest room access.

Monitor and ensure that all cashiering procedures comply with Accounting policies and standards: Contracted banks, Shortages/overages, Petty cash/paid outs.

Qualifications

Must have one (3) three or more years' prior guest service experience, preferrably in hospitality.

High School Diploma or equivalent, required some collede or college degree preferred.

Previous experience with Windows, Office, and SMS or similar property management system.

Must be able to speak, read, write, and understand the English language.

Must be able to handle multiple tasks in a fast paced environment.

Ability to sustain composure at all times and remain calm during difficult situations.

Must have excellent guest and associate relations skills.

Skilled in problem solving by identifying the problem and working through it.

Possess strong leadership, motivational, organizational, and verbal communication skills.

Excellent office and organizational skills including office procedures, filing systems and equipment.

Must be able to work varied shifts and flexible schedules, including nights, weekends, and holidays.

Must be 18 years or older.

#Magnolia

Jobs at Magnolia Hotels (Now Hiring) — 36 open — Page 2

Front Office Director - Magnolia Hotel Houston

Bartender Part Time - New Hotel Outlet Press & Pour

Barista - Part Time - New Hotel Outlet Press & Pour

Barista - New Hotel Outlet Press & Pour

Server & Bartender

Houseperson Housekeeping

Hotel Maintenance/Engineer

Maintenance Engineer $22-25hr - Magnolia Denver

AM Line Cook

PM Line Cook

Barista - P&P

Barista - Part Time - P&P

Food Runner/Barback - New Hotel Outlet Press & Pour

Bartender - P&P

Bartender Part Time - P&P

Mixologist - New Hotel Outlet Press & Pour

Front Office Director - Magnolia Hotel Houston

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