Manila, Metro Manila, Philippines · On-site
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standa…
Skills: Spanish Communication, English Communication, Customer Relationship Management, Case Management, Stakeholder Management
Hopedale, Massachusetts, United States · On-site
$65k–$69k/yr
#INDEED About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our cus…
Skills: Inventory Control, Staff Scheduling, Payroll Management, Performance Tracking, Warehouse Operations
Manila, Metro Manila, Philippines · On-site
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new stand…
Skills: Customer Channel Management, Case Management, Customer Onboarding, Relationship Management, Contract Management
Shanghai, Shanghai, China · On-site
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value …
Skills: Python, TensorFlow, PyTorch, API Development, Microservices Architecture
Hopedale, Massachusetts, United States · On-site
$110k–$120k/yr
About Us: Job Description Summary As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart a…
Skills: Operations Management, P&L Management, Distribution Center Operations, Budgeting, Cost Control
Hopedale, Massachusetts, United States · On-site
$110k–$120k/yr
About Us: Job Description Summary As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart a…
Skills: Operations Management, P&L Management, Distribution Center Operations, Supply Chain Logistics, Budgeting
Hopedale, Massachusetts, United States · On-site
$75k–$85k/yr
About Us: Job Description Summary As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart a…
Skills: Warehouse Operations Management, Cold Storage Management, Production Planning, Quality Control, Budgeting
Hopedale, Massachusetts, United States · On-site
$75k–$85k/yr
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back…
Skills: Warehouse Operations Management, Cold Storage Management, Production Planning, Quality Control, Budgeting
Copenhagen, Capital Region of Denmark, Denmark · On-site
Shipping is facing three disruptions in the coming decades: digitalization, decarbonization, and electrification, and we are looking for a student worker to help us address these. Climate action is a strategic imperative…
Skills: Engineering Support, Data Handling, Technical Documentation, Analytical Skills, English Communication
Ciudad de México, Mexico · On-site
Owns the job file and also has responsibility for creating and updating relevant documentation and Customer Invoices in the system. Position Overview: Execute the proper operation, monitoring, and management of air expor…
Skills: Air Export and Import Management, Incoterms, Customs Processes, Logistics Operations, Freight Forwarding
Rotterdam, South Holland, Netherlands · On-site
APM Terminals Ben je opzoek naar een technisch uitdagende functie waarin jij samen met jouw collega’s zorgt dat onze volautomatische terminal 24/7 operationeel blijft door storingen te voorkomen en op te lossen? Dan zijn…
Skills: Preventive Maintenance, Corrective Maintenance, Fault Analysis, Troubleshooting, Lean Methodology
Cabuyao, Laguna, Philippines · On-site
Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kin…
Skills: Inventory Management, Warehouse Operations, Fulfillment Execution, People Leadership, Performance Appraisal
Manila, Metro Manila, Philippines · On-site
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standa…
Skills: Customs Declarations, Harmonized System Classification, Risk Assessment, Denied Party List Screening, Import Logistics
Ashdod, South District, Israel · On-site
At Maersk, we’re transforming global logistics and simplifying international trade. As we continue our journey to become a fully integrated logistics provider, we are looking for a motivated and customer-focused Customs …
Skills: Customs Clearance, Import/Export Coordination, Compliance Management, Customer Relationship Management, Documentation Preparation
Cabuyao, Laguna, Philippines · On-site
Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kin…
Skills: Inventory Management, Warehouse Operations, Fulfillment Execution, People Leadership, Performance Appraisal
Manila, Metro Manila, Philippines · On-site
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standa…
Skills: Spanish Fluency, English Fluency, Invoicing, Payment Collection, Case Management
Lima, Lima, Peru · On-site
APM Terminals En APM Terminals, líder global en operaciones portuarias y terminales, facilitamos el comercio internacional y promovemos el crecimiento sostenible. Como parte del Grupo A.P. Moller-Maersk, conectamos econo…
Skills: Cargo Supervision, Inventory Control, MS Office, Lean Methodology, Logistics Coordination
Hopedale, Massachusetts, United States · On-site
$180k–$200k/yr
About Us As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers co…
Skills: Logistics Operations, Warehouse Management, P&L Management, Continuous Improvement, Lean Techniques
Ashdod, South District, Israel · On-site
At Maersk, we’re transforming global logistics and simplifying international trade. As we continue our journey to become a fully integrated logistics provider, we are looking for a motivated and customer-focused Customs …
Skills: Customs Clearance, Import/Export Coordination, Compliance Management, Customer Relationship Management, Documentation Preparation
Esbjerg, Region of Southern Denmark, Denmark · On-site
Som vor nye Tekniker vil du indgå i et kompetent team med gode kollegaer og du bliver samtidig en del af en international virksomhed med stærke værdier. Du vil få en grundig oplæring og introduktion til vore produkter og…
Skills: Technical Maintenance, Electrical Experience, Safety Equipment Inspection, Customer Service, Organization
Manila, Metro Manila, Philippines • On-site
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Manage the end-to-end shipment lifecycle and handle customer queries to ensure high levels of satisfaction. Coordinate with internal teams and offshore GSC teams to manage import/export documentation and resolve exceptions.
Requires a bachelor's degree and at least two years of customer service experience within the shipping, forwarding, or supply chain industries. Must possess excellent verbal and written communication skills in both Spanish and English.
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
Customer channel management
Case Management
Customer onboarding and relationship management
Contract and dispute management, and more.
Assist customers with their issues keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns.
Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
Is responsible for customer satisfaction and has experience with customer interaction.
Understand customers' business drivers, needs and requirements and build strong relationships with all stakeholders including offshore GSC teams.
Handle incoming customer services queries, issues and exception management.
May support the Customer Experience Partner and internal teams.
Attend to export- or import-specific processes as assigned in the team, namely:
Complete import/export process, complying with SLAs and global process design.
Facilitate completion of documentation process, closing of open export and import tasks.
Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs.
Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
Graduate of any 4-year bachelor's degree (preferably Logistics/Customs Administration)
At least two (2) years’ experience in customer service transactions/processes and dealing with direct customers in shipping/forwarding/supply chain industries.
Excellent Spanish and English communication skills both written and verbal.
Knowledge of Salesforce/ SAP and MS Excel is an advantage.
Above-average stakeholder management skills.
Amenable to work during Philippine holidays
Willing to work midshift, site based working arrangement.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
