Ho Chi Minh City, Vietnam · On-site
Job Purpose As a Planning Agent at Maersk VNGSC, you will be responsible for delivering exceptional service to customers throughout their journey with Maersk SCM. You will act as a key liaison among shippers, carriers, i…
Skills: Ocean Booking Management, Customer Relationship Management, Performance Management, Process Standardization, Quality Control
Special capital Region of Jakarta, Java, Indonesia · On-site
Opportunity Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setti…
Skills: Sales, Key Account Development, Ocean Freight, Airfreight, FMCG Vertical Expertise
Istanbul, Istanbul, Turkey · On-site
Our dynamic team is looking for a new member to play a key role in managing critical processes related to return invoices. In this position, it will be ensured that return invoices are retrieved from the portal and enter…
Skills: Return Invoice Management, Accounting Processes, Dispute Resolution, MS Excel, Analytical Thinking
Chennai, Tamil Nadu, India · On-site
We are looking for an experienced and driven Team Lead – Tender & Contract Management to lead a high-performing team within our Global Service Center (GSC). This role plays a critical part in delivering seamless Quote-to…
Skills: Tender Management, Contract Management, People Management, Stakeholder Management, Quote-to-Contract Execution
Chennai, Tamil Nadu, India · On-site
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new …
Skills: Supply Chain Management, 3PL/4PL Operations, Shipment Tracking, KPI Reporting, Customer Experience
Airoli, Uttarakhand, India · On-site
About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries an…
Skills: SAP TMS, Landside Operations, Transport Planning, Vendor Management, Shipment Execution
Doncaster, England, United Kingdom · On-site
At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people t…
Skills: HR Management, Employee Relations, Performance Management, Compensation Planning, Succession Planning
Stockton, California, United States · On-site
$180k–$200k/yr
About Us As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers co…
Skills: Logistics Operations, P&L Management, Warehouse Management Systems, Transportation Management Systems, Lean Techniques
Baltimore, Maryland, United States · On-site
$56k–$60k/yr
As a CHB Operations Associate, you play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end‑to‑end customs brokerage operations for a dedicated portfolio of acc…
Skills: Customs Brokerage, Regulatory Compliance, PGA Filings, Shipment Tracking, Customer Relationship Management
Glen Mills, Pennsylvania, United States · Hybrid
$23/hr–$25/hr
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers c…
Skills: International Logistics, Microsoft Office, Organizational Skills, Communication Skills, Operational Monitoring
Glen Mills, Pennsylvania, United States · Hybrid
$23/hr–$25/hr
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers c…
Skills: International Logistics, Microsoft Office, Organizational Skills, Communication Skills, Operational Monitoring
Groveport, Ohio, United States · On-site
#Indeed As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers com…
Skills: Forklift Operation, Material Handling, RF Scan Gun, Pallet Jack Operation, Picking and Packing
Doncaster, England, United Kingdom · On-site
At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people t…
Skills: HR Management, Employee Relations, Labor Law, Performance Management, Compensation Planning
Thane, Maharashtra, India · On-site
APM Terminals Support role for operations, can include administrative tasks including data entry and printing off reports to support the efficient running of the operation Typical titles include; Operations or Warehouse …
Skills: Data Entry, Reporting, Administrative Support, Warehouse Coordination, Operations Support
Mississauga, Ontario, Canada · On-site
$63k–$80k/yr
Executive Assistant & Digital Communications Partner- Mississauga Role Summary The Executive Assistant & Digital Communications Partner provides high‑impact administrative, communication, and digital support to the Area …
Skills: Executive Support, Digital Communications, Social Media Management, AI Tool Proficiency, Calendar Management
Indianapolis, Indiana, United States · On-site
$23/hr–$25/hr
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers c…
Skills: Time Management, Traffic Laws Knowledge, Routing Optimization, Interpersonal Skills, Prioritization
Taoyuan City, Taiwan · On-site
The role is responsible for the overall leadership, profitability, and strategic growth of the contract logistics covering warehousing, transport and distribution operations. This role drives, commercial growth and expan…
Skills: P&L Management, Strategic Planning, Contract Logistics, Warehouse Operations, Transport Management
Mississauga, Ontario, Canada · On-site
$85k–$105k/yr
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standa…
Skills: Portfolio Growth Management, Strategic Account Management, Supply Chain Management, Contract Negotiation, Problem Solving
Ipojuca, Pernambuco, Brazil · On-site
APM Terminals Na APM Terminals, líder global em operações portuárias e de terminais, possibilitamos o comércio global e impulsionamos o crescimento sustentável. Como parte do Grupo A.P. Moller-Maersk, conectamos economia…
Skills: Negotiation, Procurement, Supplier Management, ERP Systems, E-procurement
Mumbai City, Maharashtra, India · On-site
About Us: Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting…
Skills: Drydocking Management, Project Management, Budget Management, Technical Ship Management, Fleet Operations
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The agent manages end-to-end ocean booking processes and maintains high-touch relationships with shippers and carriers to ensure service quality. They are also responsible for KPI reporting, rate card auditing, and leading system migrations to enhance operational efficiency.
Candidates must hold a bachelor's degree in Logistics, Supply Chain, or a related field with 6 months to 3 years of relevant experience. Proficiency in English and Microsoft Office is required, along with strong communication and proactive problem-solving skills.
As a Planning Agent at Maersk VNGSC, you will be responsible for delivering exceptional service to customers throughout their journey with Maersk SCM. You will act as a key liaison among shippers, carriers, internal teams and customers, ensuring smooth communication, timely resolution of cases, and compliance with operational standards as well driving service quality alongside related stakeholders. The candidate is expected to have a passion for logistics, strong decision-making skills, excellent communication skills, and a commitment to pursue continuous improvement.
Ocean booking management: Own the end-to-end booking process for FCL and LCL shipments. Monitor POs and shippers’ bookings. Secure vessel space, manage cut-off dates, and handle booking confirmations directly with ocean carriers and shippers.
Customer relationship management: Act as the primary, high-touch contact for assigned accounts, providing proactive communication, shipment status updates, and expert advice to shippers and consignees.
Shipper/carrier performance management: Actively monitor the operational performance of shippers (timeliness of cargo ready and SI/VGM submission) and ocean carriers (schedule adherence, documentation accuracy). Identify performance gaps and collaborate with related stakeholders to implement corrective actions.
Process compliance and standardization: Oversee the accurate and timely performance of downstream processes, including system update, carrier bills and shipper documents, and invoices to ensure strict compliance with customers’ SOP and international regulations. During account migration from other teams, find opportunities for automation and process standardization to reduce workload and enhance efficiency.
Internal coordination & Quality control: Take ownership of the service quality delivered. Coordinate seamlessly with overseas agents, customs brokerage, and downstream teams to prevent bottlenecks and resolve operational escalations swiftly.
Problem resolution: Investigate and take ownership of service deviations, container rollovers, and transit delays, providing clients with immediate and structured resolution plans.
Strategic reporting & KPI management: Manage monthly performance reports for clients and internal stakeholders, analyzing shipping volumes, transit times, and service exceptions. Monitor and report on team and individual KPIs (e.g., booking acceptance rate, on-time documentation), providing data-driven insights for service improvement.
Rate card management: Verify and audit all internal and external rate cards, ensuring rates and surcharges are accurately reflected and applied prior to quoting and invoicing. Perform basic revenue analysis per shipment/account. Identify and report on discrepancies, low-margin shipments, and opportunities for cost optimization.
System implementation: Lead the migration of client accounts from the old system (MODS) to the new platform (SCP), including initial configuration, dry-run testing, feedback for enhancements and final deployment to ensure data integrity and seamless transition.
Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
6 months – 3 years of experience in customer service, logistics, or administrative support (internships accepted).
Strong communication skills in English (written and verbal); additional languages are a plus.
Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint).
Detail-oriented, proactive, and able to work under supervision with limited scope.
Ability to escalate issues appropriately and collaborate across teams.
Familiarity with case management systems or CRM tools is an advantage.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
