Athens, Attica, Greece · On-site
Location: Greece, Athens or Thessaloniki Work setup: On-site About Maersk Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we a…
Skills: English Fluency, Italian Fluency, Customer Relationship Management, Logistics Knowledge, Problem Solving
Antwerp, Antwerp, Belgium · On-site
Think Global, Work Local with Maersk Customs Service! Are you ready to be part of an organization on an industry-defining transformation journey that will change the world? Maersk, a global leader in logistics, is on a j…
Skills: Customs Clearance, Import & Export Declarations, Administrative Skills, Customs Legislation, Customer Orientation
Charlotte, North Carolina, United States · On-site
$110k–$130k/yr
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers c…
Skills: Product Management, Program Management, AI Strategy, Backlog Prioritization, MVP Development
Philippsburg, Baden-Württemberg, Germany · On-site
Als Lagerleiter sind Sie das Steuerrad des Betriebs und verantwortlich für das Tagesgeschäft in der Logistik. Sie managen, leiten und koordinieren die Aktivitäten von Teamleitern und Lagermitarbeitern (Zeitarbeitskräfte …
Skills: Logistics Management, Warehouse Operations, Team Leadership, Workforce Planning, Inventory Management
Emmen, Drenthe, Netherlands · On-site
Think Global, Work Local with Maersk Customs Service! Are you ready to be part of an organization on an industry-defining transformation journey that will change the world? Maersk, a global leader in logistics, is on a j…
Skills: Customs Clearance, Import & Export Declarations, Administrative Skills, Customs Legislation, Foreign Trade
Chennai, Tamil Nadu, India · On-site
• Responsible for executing day-to-day supply chain operations across 3PL, 4PL and Destination Container Management (DCM) processes with the goal of driving Customer Experience. • The role exists to ensure accurate, time…
Skills: Supply Chain Management, Logistics Operations, 3PL/4PL Management, Customer Experience, Shipment Tracking
Hostomice, Northwest, Czechia · On-site
Hlavním účelem této pozice je seřizování, obsluha a údržba automatické linky ve skladu ve směnném režimu. Do našeho skladu v Hostomicích nad Bílinou (u Teplic) aktuálně hledáme do týmu Junior Technika (Mechatronika) přeb…
Skills: Mechatronics, Machine Adjustment, Preventive Maintenance, Technical Diagnostics, Troubleshooting
Hopedale, Massachusetts, United States · On-site
$85k–$95k/yr
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers c…
Skills: Employee Relations, Performance Management, Benefits Administration, Leaves Of Absence, Policy Interpretation
Chennai, Tamil Nadu, India · On-site
• Acts as a Subject Matter Expert for Lead Logistics operations across 3PL, 4PL and DCM processes driving customer experience. • The role exists to strengthen process stability, drive KPI governance, support complex issu…
Skills: 3PL/4PL Operations, Supply Chain Management, KPI Governance, Root Cause Analysis, Stakeholder Management
Bangkok, Thailand · On-site
Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kin…
Skills: Inventory Management, Warehouse Operations, Fulfillment Execution, Logistics Planning, Operational Support
Shanghai, Shanghai, China · On-site
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value …
Skills: Customer Experience Management, Air Freight Operations, Supply Chain Management, Stakeholder Management, Problem Solving
Fife, Washington, United States · On-site
Role focuses on manual tasks such as unloading, picking, packing etc. Typical titles include; Warehouse Associate/Operator/Worker, Picker and Packer Maersk is committed to a diverse and inclusive workplace, and we embrac…
Skills: Unloading, Picking, Packing, Forklift Operation, Warehouse Operations
Calamba, Laguna, Philippines · On-site
At Maersk, we have big plans. Our aspiration is to become the global expert in integrated logistics, offering a truly end-to-end service that makes daily trade simpler and easier than ever. As a key member of our frontli…
Skills: Workforce Planning, HR Operations, Talent Development, Onboarding, Offboarding
Gelang Patah, Johor, Malaysia · On-site
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standa…
Skills: Customs Declarations, Customs House Brokerage, Freight Forwarding, K1 K2 K8 K9 ZB Processes, HS Codes
Coppell, Texas, United States · On-site
$19/hr–$20/hr
Our team in Coppell is growing!! We are looking for Sit-down Forklift Operator for our Team! Direct hire with benefits and PTO day1! The Forklift Operator is in charge of loading & unloading materials utilizing a hand tr…
Skills: Forklift Operation, Pallet Jack Operation, RF Scan Gun, Material Handling, Banding
Sydney, New South Wales, Australia · On-site
Role focuses on manual tasks such as unloading, picking, packing etc. Typical titles include; Warehouse Associate/Operator/Worker, Picker and Packer Maersk is committed to a diverse and inclusive workplace, and we embrac…
Skills: Unloading, Picking, Packing, Warehouse Operations
Melbourne, Victoria, Australia · On-site
Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kin…
Skills: Inventory Management, Warehouse Operations, Order Fulfillment, Cargo Loading, Cargo Unloading
Bhiwandi, Maharashtra, India · On-site
APM Terminals Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). In…
Skills: Inventory Management, Warehouse Operations, Fulfilment Planning, People Leadership, Performance Management
Charlotte, North Carolina, United States · On-site
$110k–$130k/yr
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers c…
Skills: Product Management, Program Management, AI Strategy, Backlog Prioritization, Roadmap Development
Hopedale, Massachusetts, United States · On-site
$65k–$69k/yr
#INDEED About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our cus…
Skills: Inventory Control, Staffing Management, Payroll Management, Warehouse Operations, Performance Tracking
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Manage the end-to-end shipment process and coordinate with stakeholders to ensure efficient flow and timely resolution of customer queries. Provide tailored business solutions while maintaining a customer-centric approach to support retention and operational compliance.
Fluency in English and Italian is required, along with experience in customer-facing roles, preferably within logistics or forwarding. Candidates should possess strong communication skills and the ability to work effectively in a multicultural, matrix environment.
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility—continuously setting new standards for efficiency, sustainability, and excellence.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We are committed to building teams that reflect the customers we serve and creating an environment where everyone can thrive.
This is an exciting opportunity to connect with a global organization operating in a fast-paced and international environment. At Maersk, you will have the chance to build strong relationships with customers and collaborate with highly professional and diverse teams.
You will be part of a culture where you are valued, recognized, and supported in your development, while working alongside colleagues who are deeply committed to delivering for our customers, society, and each other.
As a Customer Experience Agent, you will:
Manage and monitor the end-to-end shipment process
Coordinate with various stakeholders involved in shipment handling
Act as an orchestrator of the overall shipment flow
Provide value to customers through effective and tailored business solutions
Resolve queries from customers, shippers, sales teams, and other stakeholders in a timely manner
Maintain a strong customer-centric approach and proactively prevent errors
Ensure all documentation is prepared accurately and submitted on time
Support customer retention and identify cross-sell/up-sell opportunities
Adhere to Standard Operating Procedures (SOPs) and internal guidelines
Respond to enquiries promptly and escalate when needed
Collaborate with the Commercial team to strengthen customer relationships
Monitor KPIs and ensure compliance with customer-specific requirements
Execute reports and additional tasks as required
Fluency in English and Italian
Experience in a customer-facing role, ideally in logistics or forwarding
Good understanding of logistics products, processes, and terminology
Proven ability to manage customer relationships and resolve issues effectively
Strong communication, influencing, and problem-solving skills
Ability to work in a matrix, multicultural environment
Customer-focused mindset with attention to detail
Self-motivated and performance-driven attitude
Contract type Fixed term or Permanent role
If you can see yourself as part of Maersk’s journey to become the Global Integrator of Container Logistics, we would love to hear from you.
📌 Please submit your CV in English
ply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
The job requires limited job and business knowledge at the time of hiring.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
