United States · Hybrid
Lumos is looking for a full-time Network Support Specialist I! Our Network Support Specialists are the first line of technical support—playing a key role in delivering fast, reliable solutions to our customers. In this r…
Skills: Network Troubleshooting, Customer Support, Technical Support, IPTV, POTS
High Point, North Carolina, United States · On-site
Are you ready to take your network engineering career to the next level by driving innovation, security, and enterprise-scale impact? Lumos is now hiring a highly skilled and motivated IT Engineer – Infrastructure Networ…
Skills: Network Infrastructure Administration, Cisco ACI, BGP, OSPF, EIGRP
United States · Remote OK
$117k–$132k/yr
Every breach, every failed audit, every new hire stuck in onboarding purgatory traces back to the same question: who has access to what — and should they? Identity is where modern companies break. Too much access leaks d…
Skills: Project Coordination, Project Planning, Stakeholder Management, Accountability Tracking, AI Productivity Tools
Lehigh Acres, Florida, United States · On-site
Lumos is looking for a full-time Supervisor – Service Operations! If you’re experienced as a leader in telecom service operations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend p…
Skills: Telecom Service Operations, Servant Leadership, Project Management, Budget Management, SLA Adherence
United States · Remote OK
Lumos is looking for a full-time Enterprise Account Executive! In this role, you'll drive revenue through new business acquisitions, account expansion, and customer retention with complex enterprise accounts. The Enterpr…
Skills: Enterprise Sales, Strategic Account Management, Consultative Selling, C-suite Relationship Building, Pipeline Growth
Fuquay-Varina, North Carolina, United States · On-site
Lumos is looking for Service Operations Specialist to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and bu…
Skills: Fiber Optic Installation, GPON/PON Troubleshooting, OTDR Tracing, Network Cabling, IP Subnetting
Pflugerville, Texas, United States · Hybrid
Lumos is looking for a full-time Manager – OSP Construction! If you have experience as a construction leader in telecommunications & FTTH who’s excited for a fast-paced experience, ready to help us grow, and ready to rec…
Skills: OSP Construction, Project Management, Fiber To The Home (FTTH), Subcontractor Management, Budget Management
United States · Remote OK
Lumos is looking for a full-time Manager - GIS! If you have experience leading technical teams employing CAD and GIS in developing critical documentation who’s excited for a fast-paced experience, ready to help us grow, …
Skills: GIS Management, CAD, ESRI ArcGIS, 3-GIS, Python
United States · Remote OK
$160k–$180k/yr
Every breach, every failed audit, every new hire stuck in onboarding purgatory traces back to the same question: who has access to what — and should they? Identity is where modern companies break. Too much access leaks d…
Skills: Customer Success Management, Enterprise Account Management, Onboarding, Retention Strategy, GRR
Lorain, Ohio, United States · On-site
Lumos is looking for Service Operations Specialist to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and bu…
Skills: Fiber Optic Installation, GPON/PON Troubleshooting, OTDR Tracing, Network Cabling, IP Subnetting
Montgomery, Alabama, United States · On-site
Lumos is looking for a full-time OSP Construction Project Engineer! If you are an experienced telecom construction professional, who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend pr…
Skills: Project Management, OSP Construction, Relationship Building, Budget Tracking, Safety Oversight
United States · Remote OK
Lumos is looking for a full-time Sr. FP&A Financial Analyst! If you are an experienced financial analyst who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensur…
Skills: Financial Analysis, Budgeting, Forecasting, Data Analysis, Project Management
High Point, North Carolina, United States · On-site
Lumos is looking for Operations Service Technicians to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and b…
Skills: Fiber Optic Installation, GPON/PON Troubleshooting, Router Configuration, Switch Configuration, Wi-Fi Provisioning
United States · Hybrid
Lumos is looking for a full-time Network Support Specialist I! Our Network Support Specialists are the first line of technical support—playing a key role in delivering fast, reliable solutions to our customers. In this r…
Skills: Network Troubleshooting, Customer Support, Technical Documentation, Microsoft Office, Problem Solving
Remote OK
$80k–$90k/yr
Every breach, every failed audit, every new hire stuck in onboarding purgatory traces back to the same question: who has access to what — and should they? Identity is where modern companies break. Too much access leaks d…
Skills: B2B SaaS Sales, Cold Calling, Outbound Prospecting, Pipeline Generation, Lead Qualification
United States · Remote OK
Lumos is looking for a full-time OSP Project Coordinator! If you have experience as a Project Coordinator - particularly in construction environments - who’s excited for a fast-paced experience, ready to help us grow, an…
Skills: Project Coordination, Construction Operations, Budgeting, Invoicing, Microsoft Excel
United States · Remote OK
Lumos Fiber is seeking a Sr. Engineer, Core Network to help design, build, and optimize the core network infrastructure that powers our rapidly expanding fiber footprint. In this role, you will be responsible for enhanci…
Skills: IP Routing, Network Architecture, IPv6, Network Security, Linux Administration
Canada · Remote OK
$135k–$185k/yr
Every breach, every failed audit, every new hire stuck in onboarding purgatory traces back to the same question: who has access to what — and should they? Identity is where modern companies break. Too much access leaks d…
Skills: Full-cycle Recruiting, GTM Recruiting, Passive Sourcing, Candidate Experience, Pipeline Generation
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Provide first-line technical support for residential and small business customers across voice, data, security, and video services. Monitor network performance, document interactions in the service database, and escalate unresolved technical issues.
Requires a high school diploma and at least one year of experience in customer support or network troubleshooting, preferably in telecommunications. Candidates must be proficient in Microsoft Office and capable of working flexible shifts including nights and weekends.
Lumos is looking for a full-time Network Support Specialist I! Our Network Support Specialists are the first line of technical support—playing a key role in delivering fast, reliable solutions to our customers. In this role, you’ll work directly with residential and small business customers to troubleshoot and resolve issues across Voice, Data, Security, and Video services.
You’ll gain hands-on experience with technologies like IPTV, POTS, DSL, and fiber-to-the-premise broadband, while helping manage escalations, monitor service performance, and support internal network operations. If you're someone who enjoys solving problems, thrives in a fast-paced environment, and has a passion for helping others through technology, this is a great opportunity to grow your skills and make an impact.
This position is remote with in-person training required at our High Point, NC location
Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.
We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.
At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.
We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.
We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.
We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.
Knowledge, Skills, and Abilities Required
Benefits & Perks
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
We have:
Applicant Eligibility Notice:
Applicants must be at least eighteen (18) years of age at the time of application.
At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
The Autonomous Identity Platform to automatically discover and manage access for all your identities
Lumos is the first Autonomous Identity platform to automatically discover and manage access across all your apps. Instead of being overwhelmed by the sprawl of apps and access, Lumos empowers organizations with one unified solution that controls access on auto-pilot. With Lumos, gain full visibility, enhance security, and boost productivity — all in one platform. Trusted by hundreds of Fortune 500 and emerging companies including Pinterest, Github, and Roku, Lumos powers millions of access requests across global companies.
Offices: Silicon Valley, California, US
The Autonomous Identity Platform to automatically discover and manage access for all your identities
Lumos is the first Autonomous Identity platform to automatically discover and manage access across all your apps. Instead of being overwhelmed by the sprawl of apps and access, Lumos empowers organizations with one unified solution that controls access on auto-pilot. With Lumos, gain full visibility, enhance security, and boost productivity — all in one platform. Trusted by hundreds of Fortune 500 and emerging companies including Pinterest, Github, and Roku, Lumos powers millions of access requests across global companies.
Offices: Silicon Valley, California, US
