About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
King Abdullah Economic City, Saudi Arabia · On-site
Senior$15B raised
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: Logistics Management, Transportation, Warehouse Operations, Inventory Management, People Management
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: EV/HEV Diagnosis, High Voltage Systems, Low Voltage Systems, Mechanical Repair, Electrical Diagnosis
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: Team Leadership, Performance Management, Customer Experience, KPI Tracking, Automotive Service Management
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
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Skills: Customer Service, Problem Solving, Organization, Written Communication, Verbal Communication
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Sr. Manager, Service Technical Operations & Quality Europe
Amsterdam, North Holland, Netherlands · On-site
Senior+$15B raised
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
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Skills: Vehicle diagnostics, Vehicle maintenance, Vehicle repair, Battery electric vehicles, High voltage systems
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: Parts Inventory Management, Parts Catalog Search, Automotive Terminology, Customer Service, Microsoft Office
King Abdullah Economic City, Saudi Arabia · On-site
Mid level$15B raised
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: Automotive Paint Processes, Chemical Analysis, Statistical Process Control, Root-Cause Analysis, Viscometers
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: EV Diagnosis, HEV Repair, High Voltage Systems, Low Voltage Systems, Mechanical Diagnosis
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: EV/HEV Diagnosis, High Voltage Systems, Low Voltage Systems, Mechanical Repair, Electrical Diagnosis
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
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Skills: IT Operations, Asset Management, Inventory Management, Logistics, Communication Skills
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Service Parts Advisor - New Center Opening (Mission Viejo,Ca)
Mission Viejo, California, United States · On-site
$28/hr–$38/hr
Mid level$15B raised
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: Parts Inventory Management, Parts Catalog Search, Customer Service, Microsoft Office, DMS Software
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Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Coverage, Paid Time Off
Posted 5d ago
~40 hrs/week
Responsibilities
Act as a brand ambassador by welcoming guests and delivering personalized customer experiences to drive interest in Lucid products. Manage the customer pipeline using Salesforce and conduct test drives to educate guests on vehicle benefits.
Requirements
Preferred bachelor's degree with exceptional communication skills and a passion for electric vehicles. Must possess a valid driver's license and the physical ability to stand for extended periods in a retail environment.
Full job description
About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
Lucid is building a brand. A luxury brand centered around sustainability and the human experience. We’re looking for enthusiastic and conscientious Studio Associates to build Lucid with us.
As a Studio Associate in a Lucid studio your primary responsibility will be to deliver exceptional, personalized, customer interactions.
You are a motivated and engaging quick learner with a desire to provide memorable and enjoyable customer experiences.
To be successful in this role you should be an incredible communicator and conversationist with the ability to recognize subtle social cues. You will be eager to support the studio team with ad hoc tasks where required and consistently act as a brand promotor and facilitate the customer journey.
The Role:
Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
Welcome guests in an engaging, courteous and sincere manner
Demonstrate excitement and create intrigue about Lucid products
Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices.
CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid
Effectively communicate the benefits of Lucid products and being a member of the Lucid community
Gauge guests' requirements and interests to deliver a personalized and relevant interaction
Be responsible for lead capture and progression of guests through initial part of the Lucid journey
Manage and overcome customer challenges in a cordial and calm manner
Ensure all studio assets are presentable and consistent with the Lucid brand image
Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions
Remain available for ad-hoc activities to improve studio operations and customer experiences
Support local marketing initiatives and events to build brand awareness
Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
Assist with daily operations as needed
Qualifications
Completed, or working towards, Bachelor's degree or equivalent is preferred.
Exceptional people skills including strong oral and written communication, empathy and active listening ability.
Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
Conscientious, responsible and reliable.
Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
Comfortable operating in ambiguous retail environment
Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
Familiarity with CRM tools a plus
Flexible availability including extended holiday mall hours, holidays and weekends
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
INDSD
Compensation & Benefits:Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com.This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies:Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
Related keywords
Electric VehiclesSalesforceCRMLuxury BrandRetail OperationsCustomer JourneyPipeline ManagementAutomotive IndustryLead GenerationSustainabilityMobilityCustomer Experience
We launched Lucid in 2016 to build the world’s best cars and accelerate the shift to clean energy. Our vehicles deliver best-in-class performance *and* efficiency. Equally important, we’re building a world-class team: From our state-of-the-art factory in Arizona to our global headquarters in California’s Silicon Valley, we’re recruiting high-performing people who want to help decarbonize Earth. Join us!
Offices: 7373 Gateway Blvd, Newark, California 94560, US
electric vehiclesautonomous drivingand autoFinanceTransportationElectric VehicleStock ExchangesAutomotiveFinancial ServicesAutonomous Vehicles
We launched Lucid in 2016 to build the world’s best cars and accelerate the shift to clean energy. Our vehicles deliver best-in-class performance *and* efficiency. Equally important, we’re building a world-class team: From our state-of-the-art factory in Arizona to our global headquarters in California’s Silicon Valley, we’re recruiting high-performing people who want to help decarbonize Earth. Join us!
Offices: 7373 Gateway Blvd, Newark, California 94560, US
electric vehiclesautonomous drivingand autoFinanceTransportationElectric VehicleStock ExchangesAutomotiveFinancial ServicesAutonomous Vehicles