Dubai, Dubai, United Arab Emirates · On-site
As a Front Desk Manager, your role encompasses overseeing the Front Office operations with a primary emphasis on the reception area. Your responsibilities include ensuring the efficient completion of end-of-day procedure…
Skills: Front office operations, Guest satisfaction, Upselling, Team leadership, Mentoring
Dubai, Dubai, United Arab Emirates · On-site
As a Restaurants Operation Manager, you play a pivotal role in overseeing and optimizing all aspects of restaurant operations. Your responsibility is to ensure the achievement of optimal results, aligning with department…
Skills: Restaurant Operations, Guest Service, Staff Training, Revenue Management, Team Leadership
Dubai, Dubai, United Arab Emirates · On-site
As a Senior Sales Manager, you will lead the sales team and be responsible for driving revenue through sales efforts. Your role involves developing and implementing sales strategies, building and maintaining client relat…
Skills: Sales strategy, Team leadership, Revenue management, Client relationship management, Business development
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The Front Desk Manager oversees daily front office operations, including reception management, end-of-day reporting, and guest satisfaction initiatives. They are also responsible for maximizing room revenue, leading the team, and ensuring compliance with safety and accounting standards.
The role requires proficiency in hotel management systems, strong leadership capabilities, and a deep understanding of guest service protocols. Candidates must be adept at handling emergency situations and maintaining strict adherence to organizational and governmental policies.
As a Front Desk Manager, your role encompasses overseeing the Front Office operations with a primary emphasis on the reception area. Your responsibilities include ensuring the efficient completion of end-of-day procedures and generating accurate reports. Additionally, you may be required to handle other aspects of front desk management to contribute to the overall success of the hotel.
Gather feedback and preferences from guests regarding hotel services, ensuring prompt action is taken to enhance guest satisfaction.
Maximize room revenue by effectively implementing upselling strategies within specified guidelines, optimizing room inventory utilization, particularly during high occupancy periods.
Actively participate in the promotion and sale of the company's loyalty program, food and beverage events, in-house facilities, and partnerships with hotel affiliates.
Lead and mentor the team to achieve the highest levels of exceptional guest service and colleague satisfaction, adhering to corporate and property standards and policies.
Ensure accounting and auditing practices align with company and governmental requirements, conducting audits and reviewing registration cards before forwarding them to accounts.
Prioritize compliance with police requirements for guest information, minimizing the risk of fines and ensuring adherence to provided standards.
Address guest complaints promptly, fostering smooth relationships between management and guests by resolving issues and responding to requests or queries promptly.
Demonstrate proficiency in emergency procedures and general crisis management, including fire and emergency protocols, and ensure all team members prioritize guest and colleagues safety.
Uphold environmental, health, and safety standards in alignment with organizational policies.
Adhere to the company’s environmental, health, and safety procedures and policies.
With a growing network of hotels across the Middle East and North Africa. Exceptional experiences for every traveller.
Louvre Hotels Group Mena
View all jobs at MENA Partner of Louvre Hotels GroupWith a growing network of hotels across the Middle East and North Africa. Exceptional experiences for every traveller.
Louvre Hotels Group Mena
View all jobs at MENA Partner of Louvre Hotels Group