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Mid level
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Full-time
high school
Posted 14d ago
~40 hrs/week
Responsibilities
The employee acts as a liaison between Respiratory Therapists and patients to manage appointments, cancellations, and scheduling conflicts. They are also responsible for maintaining accurate patient records and assisting in the training of new customer service personnel.
Requirements
Candidates must possess strong communication, organizational, and computer skills, with the ability to work effectively in a fast-paced environment. A high school diploma or GED is required, and previous clerical or healthcare-related experience is considered a plus.
Full job description
This employee serves as a contact between Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.
Job Responsibilities:
Actively participates in the training of all Customer Service personnel, including new hires
Answer phone calls and emails
Make outbound phone calls to schedule patients' appointments
this includes making reminder appointment calls
Coordinate with Respiratory Therapist about schedules, patients, and any changes
Resolve scheduling conflicts as they occur
Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary
Qualifications
Strong communication skills
Manage both inbound and outbound phone calls positively and professionally
This will include communicating with both patients and internal staff
Carry out oral and written instructions
Enter patient and medical information using company software
Work both independently and as part of a team
Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly
Knowledge of scheduling and basic computer skills are preferred
Must be local to Clearwater FL home office
Education and Experience:
High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1987
Headquarters
Clearwater, Florida
LinkedIn followers
34,757
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers.
Services we offer include:
Oxygen Therapy
Nebulizer Therapy
Sleep Therapy
Ventilator Therapy
Enteral Therapy
Pediatric Services
Caring Responders
Long Term Care
Disease Management Programs
and More!
***This social media page and related posts, comments and other information is not intended to serve as a vehicle for providing medical advice or health care services. Rather this page is used only for social and informational purposes. Please consult your physician or call the local Lincare location regarding your specific diagnosis, treatment, and health questions. If you are experiencing an urgent medical condition, immediately call 9-1-1.
Offices: 19387 U.S. Highway 19 North, Clearwater, Florida 33764, US
Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1987
Headquarters
Clearwater, Florida
LinkedIn followers
34,757
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers.
Services we offer include:
Oxygen Therapy
Nebulizer Therapy
Sleep Therapy
Ventilator Therapy
Enteral Therapy
Pediatric Services
Caring Responders
Long Term Care
Disease Management Programs
and More!
***This social media page and related posts, comments and other information is not intended to serve as a vehicle for providing medical advice or health care services. Rather this page is used only for social and informational purposes. Please consult your physician or call the local Lincare location regarding your specific diagnosis, treatment, and health questions. If you are experiencing an urgent medical condition, immediately call 9-1-1.
Offices: 19387 U.S. Highway 19 North, Clearwater, Florida 33764, US